Korean Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 576 reviews
7/10
5 star Skytrax Rating
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3/10

Korean Air customer review

(United States)

Chicago to Bangkok with 1 child and 1 infant. Advance seat assignment not been honored at the checkin due to plane change without any notification. One of my children ended up sitting on a seat without any parent around. Ground crew at Chicago did not want to offer any help. All they said that it was a full flight. I was there 2 hours and 30 minutes before departure. Plenty of time to assist and none whatsoever. Bad service for the 1st time flying with Korean Air. The funny part was same thing happened at BKK but the ground staff there was willing to help and I could sit with both of my children in the returning flight.
Seat TypeEconomy Class
no
7/10

Korean Air customer review

(United States)

LAX to Narita return. Usual amenities including pillow blanket water slippers newspaper etc. Food was good but nothing outstanding. Cabin interior in good condition. Bathrooms kept clean. Inflight entertainment had good selection of audio and video programming. Cabin crew on return flight offered beverages frequently more so than on outgoing flight. No snacks were offered with exception of peanuts on initial beverage service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(Thailand)

BKK-ICN-LAX return. All flights on newly refurbished cabins on A330-300 and B777-300 and B777-300ER. Staff are attentive to any special requests or requirements. Food and drink service was very good. Nice greetings at ICN for my connecting flights by KE ground staff. KE boarding pass entitled me to a discount at the pay-in lounge at ICN. All transitions were smooth flight attendants were professional in addressing my needs. The price was good compared to other airlines.
Seat TypeEconomy Class
no
na

Korean Air customer review

(United States)

JFK-ICN on 747-400 ICN-JFK on 777-300er The Business Class lounge at JFK is wanting. Limited range of refreshments are provided ie cheese crackers and muffin assortments. It is dimly lit and small. Onboard the flight menu hasn't changed much in 10 years. They serve red wine chilled in mini glasses. Overall the attention to detail in their customer service aspect has diminished over the years. Further the new 180 degree position seats are cold firm and uncomfortable. The Business Class lounge at ICN is large and well lit. However because ICN is the hub for KAL it is always packed with waiting passengers. I've also noticed over the years that the assortment of available food items has shrunk here also. Onboard I will never again fly 14+ hrs non-stop on a B777 too noisy and too cramped. Concerning the cabin crew the service is always better although nominally when flying out of the states. When flying back to the states the flight crew seem to have it in mind not to be as attentive to passenger concerns.
Seat TypeBusiness Class
no
1/10

Korean Air customer review

(South Korea)

Incheon-Heathrow. A disappointing performance. Seats the most uncomfortable I have sat on in Business. Even in cradle position you still slide (and I'm only 1.70 meters). No drinks offered after take off until 1.5 hours into the flight. No aperitif - just 4 wines. Food boring with little taste. Video screen small movie selection far away from what other carriers offers. Flight attendants not really interested.
Seat TypeBusiness Class
no
3/10

Korean Air customer review

(Thailand)

Bangkok to Pusan in Economy. You cannot pre-book seats online unless you join their program. So I had to get what was left at check-in on a pretty full flight. No refreshments or food offered or served after we departed from Bangkok until the early hours when landing in Pusan. Not a great traveling experience.
Seat TypeEconomy Class
no
10/10

Korean Air customer review

(Australia)

Sydney to London via South Korea. I was impressed by the legroom the quality of the plane (777) and the stewardesses. Toilets were cleaned every few hours more than plentiful food offered and a free 5 star stopover in Incheon.
Seat TypeEconomy Class
no
9/10

Korean Air customer review

(Kenya)

BKK-ICN return in Economy. Seats have generous leg room. Staff excellent on both flights and always around to assist. One of the flight attendants went around the cabin giving pens to fill out arrival forms. IFE was great and it started working from before we took off until after we landed. Food was average which was the only let down on both flights. Good staff ground and onboard and this was the 2nd cheapest on this route without a stop.
Seat TypeEconomy Class
no
9/10

Korean Air customer review

(United Kingdom)

LHR-ICN-MEL-ICN-LHR First flight on B747. Good flight service entertainment. Food lovely staff friendly and polite. Second flight to/from Melbourne on brand new A330 and same again excellent choice of entertainment and regular refreshments from friendly staff.
Seat TypeEconomy Class
no
8/10

Korean Air customer review

(United States)

ATL-ICN on 747. Boarding went smoothly albeit the announcements were hard to hear and they actually just shouted zones. Onboard a feeling of being a big older but the seat had plenty of amenities: water blanket pillow slippers headphones. Seats fairly comfortable for an aisle seat. Cabin crew professional and polite. Food was tasty but the dinner was basic.
Seat TypeEconomy Class
no