Korean Air

JFK-ICN on A380. Staff are quite attentive boarding is orderly bathrooms are kept clean 180 degree flat beds and nice to have a manned bar at the back of the plane. Meals are above average. However unable to pre-book seats online unless a skypass member very limited AVOD for a 14 hour flight and overhead storage seems smaller and limited. Major advantage for me is that it flies direct from east coast.

CGK-ICN-YYZ. Good cabin crew although English skills are poor. Food was good. The PTV did not work well on the first leg because the touch screen was not responsive but the second leg was much better. The aircraft was clean. Overall I was impressed.

NRT-ICN-HKG return all on Prestige Class. Their A380-800 experience in business class is very good and so was the 777-300 but the older 747 service isn't quite so. I wish they were more consistent. Overall they provide good service clean lavatories clean aircraft well-dressed FA's and wonderful vegetarian meals. AVOD is good but on a long-haul may be very limited.

Brisbane-Seoul my wife flew Seoul-Toronto and I flew Seoul-London. Return flights the same routes. All flights left and arrived on time. All flights were business class and we saved $7000 on an alternative offering from Cathay Pacific. Cabin staff were very good English left something to be desired.

Chicago to Bangkok with 1 child and 1 infant. Advance seat assignment not been honored at the checkin due to plane change without any notification. One of my children ended up sitting on a seat without any parent around. Ground crew at Chicago did not want to offer any help. All they said that it was a full flight. I was there 2 hours and 30 minutes before departure. Plenty of time to assist and none whatsoever. Bad service for the 1st time flying with Korean Air. The funny part was same thing happened at BKK but the ground staff there was willing to help and I could sit with both of my children in the returning flight.

LAX to Narita return. Usual amenities including pillow blanket water slippers newspaper etc. Food was good but nothing outstanding. Cabin interior in good condition. Bathrooms kept clean. Inflight entertainment had good selection of audio and video programming. Cabin crew on return flight offered beverages frequently more so than on outgoing flight. No snacks were offered with exception of peanuts on initial beverage service.

BKK-ICN-LAX return. All flights on newly refurbished cabins on A330-300 and B777-300 and B777-300ER. Staff are attentive to any special requests or requirements. Food and drink service was very good. Nice greetings at ICN for my connecting flights by KE ground staff. KE boarding pass entitled me to a discount at the pay-in lounge at ICN. All transitions were smooth flight attendants were professional in addressing my needs. The price was good compared to other airlines.

JFK-ICN on 747-400 ICN-JFK on 777-300er The Business Class lounge at JFK is wanting. Limited range of refreshments are provided ie cheese crackers and muffin assortments. It is dimly lit and small. Onboard the flight menu hasn't changed much in 10 years. They serve red wine chilled in mini glasses. Overall the attention to detail in their customer service aspect has diminished over the years. Further the new 180 degree position seats are cold firm and uncomfortable. The Business Class lounge at ICN is large and well lit. However because ICN is the hub for KAL it is always packed with waiting passengers. I've also noticed over the years that the assortment of available food items has shrunk here also. Onboard I will never again fly 14+ hrs non-stop on a B777 too noisy and too cramped. Concerning the cabin crew the service is always better although nominally when flying out of the states. When flying back to the states the flight crew seem to have it in mind not to be as attentive to passenger concerns.

Incheon-Heathrow. A disappointing performance. Seats the most uncomfortable I have sat on in Business. Even in cradle position you still slide (and I'm only 1.70 meters). No drinks offered after take off until 1.5 hours into the flight. No aperitif - just 4 wines. Food boring with little taste. Video screen small movie selection far away from what other carriers offers. Flight attendants not really interested.

Bangkok to Pusan in Economy. You cannot pre-book seats online unless you join their program. So I had to get what was left at check-in on a pretty full flight. No refreshments or food offered or served after we departed from Bangkok until the early hours when landing in Pusan. Not a great traveling experience.