"service is shockingly bad"
Rob Bartelink (South Africa)
Not Verified | I spent a fantastic week exploring Malta. Then I flew Malta airlines to Munich (KM0308 19Sept 1540) to catch a connecting flight home, and what appalling service and attitudes I received from two individuals of the cabin crew. My seat was economy class and being 2 metres tall did not fit into it. One other passenger next to me was equally tall and the passenger next to him was shorter but much larger. Immediately I realised that I did not fit in this seat I asked a stewardess (name unknown) that if a seat with more leg room was unoccupied if I could please move to it. She agreed. My two larger passengers seated themselves. Along came a steward who said the this was not good to have 3 big guys seated together (or words to that effect). He called the chap next to me and indicated for him to come so that he could be seated in an emergency exit seat. I spoke to the stewardess who had promised me a seat, and she immediately spoke to the steward, who gruffly over-rode her with not even a glance or an apology to me. Subsequently the oversized chap was also moved to the front of the craft in business, a seat with legroom. A short while later, I asked stewardess very politely if the pilot would be trying to make up time as we left 40 minutes late from Malta International Airport and I was concerned about my connecting flight. It was my previous experience that this was common practice with late flights. She said that she would ask the pilot. She went about her duties, serving meals and refreshments to business class and the pilots in the cockpit. She entered the cockpit on three occasions that I saw. Being a 2hr 30min flight the cabin staff were quickly finished their duties and were then standing around talking to each other. At no time did the stewardess come to me to answer my query. At some time later, I saw a uniformed officer (pilot?) exit the cockpit to speak to the cabin staff, at which time I left my seat to ask the pilot myself what our landing time was. One cabin staff who saw me approach the kitchen, angrily and aggressively closed the curtain on me to stop my interaction with the pilot who had entered the toilet. Since I too need the toilet I waited outside the curtain. When the pilot had re-entered the cockpit, she opened the curtain to allow me access to the toilet. Before going in, I asked her about this flight and our estimated landing time to which she promptly stated we would land at 18h10 as per the schedule. We actually landed 18:27. The air stewardess felt no shame in blatantly lying to me. The rudeness, arrogance and disdain for passengers that the two individuals above showed me I have never before experienced from cabin staff in the 35 years that I have flown internationally. The blatant contempt they show for passengers other than business class is astounding. I had heard from people that I spoke to about Malta airlines that if possible I should avoid flying this airline as the planes are old and service is shockingly bad, but with the airline partnerships prevalent at smaller destinations this was not possible. Further, looking out my window I saw what was clearly corrosion on this very old aircraft (see attached pics). I will be sharing my review far and wide as these individuals and the training they clearly don't receive from this airline might assist others in avoiding this treatment.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Malta to Munich |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |