KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1153 reviews
6/10
4 star Skytrax Rating
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KLM Royal Dutch Airlines customer review

(United Kingdom)

My problem is that we paid 3 months in advance for premium economy seats but we did not get them. It is evident from our dealings with the airline that they can only provide about 20% of the seats they sell. Therefore they lull passengers like me into booking with them when we could in fact book a comfort seat with another more reliable airline. Offering me a refund is not acceptable in view of the fact I could have booked with someone else and had a much more pleasant trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(Canada)

Flew economy class on airbus 330-200 to Madrid from Vancouver. Both flights departed on time. The food was pretty good on both flights and staff was friendly and helpful. The entertainment wasn't so good. The TV screens are small and on my way to Madrid the system did not work well. Overall a good experience and I plan to use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Malaysia)

Flew KUL-CGK-KUL recently on their B772 outbound and the B77W inbound. Both sectors were pleasant and KLM has a very distinct image and branding of the colour blue. Cabin crew were pleasant and friendly and the aircraft was impeccable. Departure on time and early arrival. Food was fantastic for a two hour flight. Entertainment or IFE was easy to use and useful for the short hop. I will find another excuse to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flew AMS-YUL and return on KLM on 14th and 21st February respectively. On the first leg our original plane developed a fault which resulted in a delay of 3 hours. However arrangements were swiftly made to bring in a replacement aircraft (even the same type MD-11 allowing us to keep our original seating assignments). Despite the delay the cabin crew were not grumpy in fact they were very friendly the seats were comfortable and the food delicious - KLM economy class desserts are certainly a cut above the rest. A wide range of in-flight entertainment kept us entertained throughout the flight. Return flight was even better than the first - Cabin crew were brilliant - the food quality was again high all of which contributed to a very enjoyable flight. The plane itself was in good shape - the whole point of the trip was to fly on the MD-11 and we were able to accomplish this with pleasure. We have used KLM in the past and will continue to use and recommend them in future as they can be relied upon to provide superb reliable service and to find solutions to problems swiftly when things go wrong.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Finland)

Jakarta - Kuala Lumpur - Amsterdam - Helsinki in economy class. In general a very enjoyable experience. Only thing to complain about is the economy seat on the B777-300ER planes. Jakarta - Kuala Lumpur was a short hop of 1.5 hrs. Everything ran smoothly: check in at Jakarta was hassle free. Onboard a warm meal was served not the best but really good for airplane food. The salad and cake were far too cold. The cabin crew were very welcoming friendly and smiling. Overall the service was very good. I had booked myself a preferred seat (30€) from KLM website in advance. Stop over in Kuala Lumpur was very smooth. Clear announcements made onboard in Dutch and English. Arrival announcements were also made in Indonesian and Malaysian although these were not that comprehensive. Kuala Lumpur - Amsterdam was a 12 hour leg. The cabin crew were excellent. A hot meal and breakfast was served on the flight. After the meal I slept for 7 hours even though the seat was uncomfortable. Economy seats onboard the 777-300ER plane just ruins the day. The seat pitch is 32" and seat width 17.5". The seat is a little too hard in my opinion and the recline is just ridiculous. Even the 737 I flew to Helsinki had a superior economy seat compared to the long haul plane. Transfer in Amsterdam was very simple and easy no problems whatsoever. Nice and friendly staff on ground as well even though a little colder service. Amsterdam - Helsinki was a very pleasant flight. Packed flight. The cabin crew were once again very warm and smiling. The food served was two pieces of sandwich which I liked. Seat onboard this B737-800 aircraft was really comfortable and reclined more than onboard the 777. All flights were on time all the transfers were hassle free the food served onboard was tasty my bags arrived in Helsinki and the service provided by the cabin crew was excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Germany)

I flew on February 22nd from TXL to GRU via Amsterdam. It was a very nice trip. Very good service the AVOD is quite outdated the food was quite good. TXL-AMS was on a 737-700 and on the transatlantic route was a 777-300. I really enjoyed the transfer in Amsterdam and quite happy with the variety of shops.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(United States)

I flew a KLM B737-900ER twice and I was very impressed. This is my first time flying KLM (AMS-VCE-AMS) and it was excellent. The flight was on-time and check-in staff were very nice. I am a Skyteam "elite plus" member so I got to enter the KLM Crown Lounge once again very impressed. The seats were amazing for a European flight and they had tasty food for a 3 hour flight. The flight had a map of the flight on the screens and the FA's were all smiles and a funny safety demo on the first fight too! When we arrived almost all the baggage was off the plane before the jetway got to us! This airline was one of the best I have flown and will definitely fly KLM again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(United Arab Emirates)

BCN-AMS-GIG (Rio de Janeiro) March 10th. Had to fly KLM because no other option was left. In fact I did not expect anything but a bad flight. KLM went beyond its fame: just a horrific experience. BCN-AMS was delayed no explanation. Ground staff and cabin crew were both rude and ignorant: no lounge invitation despite of Premium Economy Ticket no respect of priority boarding. BCN-AMS was full of noisy Chinese passengers who left the plane extremely dirty after 30 minutes of flight. "Breakfast" was a single Edam cheese sandwich no other choice so I could not eat at all. Transfer at AMS was extremely short and we had to run. Ground staff at Schiphol are just good-for-nothings. AMS-GIG: old tired Boeing 777-200. My Premium Economy ticket has been not taken into consideration and I found myself in Economy in the middle of the plane. Only one choice for meal again small portions food inedible. "Snack" served prior to landing was laughable pizza OR crisps and when the trolley came to my row no pizza available. Cabin crew rude and impolite they spent all the time playing with their phones in the galley. Plane landed late at GIG luggage delivery took 1hr. Never again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

KLM Royal Dutch Airlines customer review

(France)

I flew on KL682 from Vancouver to Amsterdam two days ago. The seat pitch in Economy is too narrow (31") for a 10 hours flight. As headrests are not adjustable most passengers fumble with their pillow trying to squeeze it between themselves and the seat. It's quite pathetic to see actually. Results? Poor sleep and back pain. Otherwise service and IE are good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

KLM Royal Dutch Airlines customer review

(Malaysia)

KL809 KUL-CGK. Rude check-in counter crew at KUL flight delayed one hour because of late arrival from AMS. After one hour we boarded the aircraft then when we were near the runway suddenly the aircraft was stopped. Around 20 mins later the captain made an announcement saying that there were 2 passengers that were double booked and they were contacting ground staff regarding that matter. After a one hour wait finally the plane took off. Arrived in CGK 2 hours later than STA. I did not manage to catch my connection flight to DPS because of that. After 2 hours waiting we expected that they would serve us a hot dinner on board however they only served a vegetarian pie.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes