KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1153 reviews
6/10
4 star Skytrax Rating
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10/10

KLM Royal Dutch Airlines customer review

(Netherlands)

KL 0612 April 20th. At check-in in Chicago: given a free upgrade to business class for the flight to Amsterdam Schiphol. When you really want all the luxury and attention choose business class from KLM. Great service lots of space with the abillity to take a fully horizontal sleeping position (I'm 6 ft 3). Good size LCD screen etc. We enjoyed this champagne-experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

KLM Royal Dutch Airlines customer review

(Netherlands)

KL0409 AMS-Almaty 18/4/2014 on an Airbus 330-200. Plane was the last in a series bought in 2010. Chairs (business class) are similar to Air France. Not full-flat. Easy to sit in a trouble to lie down on/sleep in. Service was not excellent. Typical Dutch. It lacked attention to detail. Flight was on time. If only they would install decent chairs. Entertainment was good with plenty of choice. Price is reasonable for what you get.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

KLM Royal Dutch Airlines customer review

(Canada)

I have traveled YYZ-AMS-BOM through KLM for 5 times in last 8 years and the quality of service is deteriorating as time progresses. I was happy to get a good deal for my trip only to realise that now I can carry only one piece of baggage on international flight (Jet Airways still allows two pieces of luggage at same price). YYZ-AMS leg was the most uncomfortable one with hardly any legroom on Boeing 737. Once you fit yourself in the seat it is a mammoth task to pry yourself outside of the seat without disturbing fellow passengers. The seats themselves are pretty uncomfortable too. Thankfully YYZ-AMS leg lasts only 6 hours. I ordered Asian vegetarian meal - big mistake - tasteless food. Dessert contains only few pieces of fruit. The staff seemed ok - not courteous though. They seemed to be doing their duty but customer service is definitely not their focus. AMS-BOM leg was operated by Delta and hence space was not a constraint. Better service than KLM. Vegetarian food was still bad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

KLM Royal Dutch Airlines customer review

(United States)

Was booked for a flight to Denmark on KLM. The initial leg was on Delta and I was worried about that part but I had to transfer in Amsterdam with only a 1 hour layover and almost didn't make it. Amsterdam airport is something of a mess - long long terminals and long long lines. The flight back was KLM all the way. We left Amsterdam 1/2 hr late but looked to be landing in LA on time. Then the pilots got waived off and had to go around again. Result? We were 1/2 hr late. Sat in the hot plane on the tarmac at both LAX and Amsterdam as they were having gate issues combined with AC issues. Probably won't fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(United States)

JFK to AMS and then AMS to ATH. First the JFK flight: We flew on the lovely new Boeing 777-300ER on this extremely short transatlantic flight from New York to Amsterdam around 6 hours flight time. After boarding it felt very clean and new just as an airplane should be. After sitting down it was obvious the seats were incredibly small about 17.5" wide. Luckily I had an aisle seat allowing me to stretch out a little. The crew acted calm and professional and wanted to help anyone in any way possible. After takeoff I watched a quick film and then was presented with dinner. Just before they served us hot towels which was a nice touch. In my case I ordered the vegetarian pasta dish served with rolls. The flight attendant serving the food was very engaging and personable and wanted to know nearly anything about our trip. My fellow students who came on the trip were sure to ask him questions to which he responded politely. After dinner I settled down for a small nap and just about four hours later the cabin lights were turned back on in preparation for landing. A hot towel was once again given to us which helped us clean up for arrival. Upon landing the flight attendants gave a very polite goodbye and sent us on our way very quickly. Afterwards I was sure to thank the gracious flight attendant who had been so polite to which he wished me luck and great fun in my final destination. Then the flight from AMS-ATH: This flight was conducted on board a Boeing 737-800. The seats again were very similar in that they were small. I was stuck with a middle seat in this case but slept soundly. A sandwich was served which doesn't happen on flights domestically in the U.S which gave me a sense of that European spirit. After landing in Athens the flight attendants once again wished us goodbye. All in all this is one of my favorite airlines and I have not ever had a better flight attendant than the one on the flight from JFK. I look forward to my next flight on KLM!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Norway)

OSL-AMS-HAV. KLM is a really good reliable and above all friendly airline. A330-200 for AMS-HAV means much better seat-width than sister-airline Air France's 777-300 used on CDG-HAV a far more comfortable 2-4-2 seating than the 777`s 3-4-3 and of course only half the amount of passengers making arriving formalities in HAV much faster. Still the success-key is the cabin crew and the in-flight service standard. First pre lunch drinks with pringles then a hot towel followed by a good hot lunch (choice of main) and after collecting meal trays: coffee/tea with cognac/liqueur. Ice cream was offered with coffee (and/or drinks) mid-way + several offerings of water/coke/juice through flight and a hot towel again before a new hot snack/meal in good time before landing. All this offered by crew members who seem to enjoy their work. Who can ask for more in economy? (Have flown KLM several times on long hauls and this seems to be their standard service program in economy). Hopefully some day in the future KLM/AirFrance will lean totally on KLM`s service standards.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(Slovakia)

2 days ago we took a flight from Panama to Amsterdam with KLM: what a terrible experience! Half of the employees appeared bored. The highlight was the situation when employees began discharging passengers who were waiting at the gate and forced us to pass the security check again. No more KLM!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(Russian Federation)

Flight from Amsterdam to Moscow. The flight was on time the plane was clean although not very new. The food was fine. Attentive and helpful flight attendants. Overall a good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Germany)

Flight from JFK to AMS was on time and we had a really good stay on board. Meals were very good for Economy Class only inflight entertainment was a little old. Service was friendly and good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Overall an enjoyable experience. Flying BHX-AMS-IAD and cabin crew were delightful and attentive. Food was good and drinks were served regularly. Flying IAD-AMS-BHX was good and bad in some respects. Much more room to relax as the flight was only about 1/3 full but felt slightly neglected by crew and had to ask for refreshments rather than have them brought to me regularly (perhaps because it was a red eye flight? who knows). Crew also somewhat less enthusiastic on this return but not rude or unprofessional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes