KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1184 reviews
6/10
4 star Skytrax Rating
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9/10

KLM Royal Dutch Airlines customer review

(Canada)

May 2014 I flew from YYZ-AMS-CDG and FCO-CDG-YYZ. I was impressed with this airline although their IFE needs an upgrade. Overall the service was amazing food was tasty and wine is great. I will fly KLM again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

KLM Royal Dutch Airlines customer review

(Australia)

KLM 1845 from Amsterdam to Vienna on of July. We had booked the flight over a month before the flight departure date. Upon online check-in one of us was at the front of the plane and the other at the very rear. We had to ring up customer support as the online check in gave no other seating options and asked to change this so that we could sit together. We were told the only seats next to each other had the aisle in between. We were also told if we got to the airport early the check-in staff should change this so we could sit in the same row together. We arrived at airport check-in more than 3 hours early but we were told the airplane was full and there was no way to get around this. We were also told that we had to pay 30 Euro to check in our baggage since we had not done it online (but we couldn't do it online or else we wouldn't have been able to change our seats at the airport!). We discussed our experience with the lady at the check-in desk and she told us if we used one of the computers located on the other side of the airport we would be able to check our luggage in for free. So we went and found an internet kiosk checked in and still had to pay 15 Euro per suitcase. We then went back to the check in desk paid an extra 20 Euro each to sit in an 'Economy Comfort' seat because we were told there was simply nothing else that could be done. Long story short: this two hour flight cost us $900 AUD up front to be seated nowhere near each other. When we tried to alter this so we could sit next to each other it cost us an extra $120 AUD. Would never ever fly again nor recommend to anybody else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Colombia)

I would definitely recommend KLM. Recently flew KRS-AMS-CDG. All flights were really comfortable due to KLM's big legroom (so that tall Dutch people can have a decent flight). Staff were polite and efficient. Flights were always on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(New Zealand)

Flew from KUL-AMS and return AMS-KUL. Flight to Amsterdam was on a 777-200 and flight to Kuala Lumpur was on a 777-300. The flights were excellent with a cheery and efficient cabin crew. In-flight entertainment on the 777-200 was mediocre - although sleeping had a higher priority than checking all the movies and series. Flight to Kuala Lumpur unfortunately was overbooked but luckily KLM managed to get us a seat. All in all flights were very comfortable perfectly on-time and yes I would choose them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Russian Federation)

LAX-AMS. Flight 602. Boarding was quick. Onboard they offered free newspapers pillows blankets earphones good entertainment system alcohol and 2 meals - dinner and breakfast. The crew offered good service but definitely nothing special. Legroom was typical for the airline and the aircraft type but I wouldn't mind just a bit more space. The highlight of the trip was punctuality. We were on time when flew to LA. We arrived earlier when we flew back to Amsterdam. Bags travelled safe. I would recommend KLM on long-haul flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United States)

Flight #603 (Delta #9298) 16 June 2014 Amsterdam to Los Angeles.Once aboard the airplane the trip was a very pleasant and enjoyable experience. The upper cabin of this Boeing 747 was spacious and very comfortable. The stewardesses directed us to our seats and helped stow our carry-on luggage. The meals and beverage service were delicious and generous. The fully reclining seats were the most comfortable of any airline we traveled. Throughout the trip the cabin staff showed they were interested in helping us and making us comfortable. The take-off and landing were very smooth and on-time. Our checked baggage arrived in good shape. KLM Royal Dutch Airlines is a real "jewel".
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

NBO-AMS-NCL. Slightly disappointing flight from Nairobi - cramped narrow seats on B747 and in-flight entertainment completely broken (although KLM very quick to credit 6000 miles to Flying Blue account by way of apology). Difficult to sleep due to lack of legroom. Food pretty good and cabin crew friendly and efficient. Not a bad flight just poor in comparison to Kenya Airways who codeshare on the same route. Short hop from AMS-NCL efficient and easy as ever. I would stick with Kenya Airways for this route in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

GLA-AMS-DEL. The connecting flight to Amsterdam departed on time and arrived early. The catering on this admittedly short flight is poor. I expect more than 1 biscuit on a full fare airline! The flight to Delhi on an Airbus A320 left punctually. The service was friendly and the economy class food was actually quite good. Arrived 30 minutes early. The return flight was delayed 2 hours due to technical problems at Amsterdam. A replacement aircraft had to be found. Communication from KLM was excellent. I received a phone call an email and a text message informing me of the delay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Travelled FCO-AMS then on to MAN and they were excellent. Punctual flights friendly and good humoured staff comfortable flights and a more substantial snack offer than other European short haul airlines. I was very happy with this flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Germany)

FRA-AMS-LAX on E190 and then 744. Check-in in FRA was quick AF Lounge good. Easy Transfer in AMS but a long wait at a crowded gate before boarding due to plane change and more security checks (which is good). Seat 1A in front of Business class cabin probably the best Business class seat in the western hemisphere. Crew was amazing IFE broke down several times but after a good 2hours ok with average selection. Only real downside is the food instead of trying fancy things I suggest a better mainstream selection. With a 34seat Business class only SQ like service should be no issue with little extra investment. Wine and Drinks selection was ok with regular refill.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes