KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
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9/10

"a truly superior product"

(Netherlands)

Verified Review | Amsterdam to Buenos Aires. The new busienss class seats are excellent. Full flat, enough small ledges to put ones glasses etc. on. Also enough 'free' space for shoes and small carry-on accesories.Good color scheme, friendly crew and a good meal. The meal was served in a relatively quick way, not like some other airlines which take two hours to serve dinner in C-class. Very pleasant experience. This new business class is a truly superior product.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAmsterdam to Buenos Aires
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"KLM, never again"

(Germany)

Verified Review | Dusseldorf to Kilimanjaro via Amsterdam. KLM, never again. First flight in Düsseldorf delayed, time for stopover in Amsterdam 1 hour planned by KLM, missed connecting flight in Amsterdam, waiting time on transfer desks 2 hours, waiting time in Amsterdam 9 hours without getting any vouchers for drinks or food, next flight with additional stopover in Nairobi, arriving Kilmanjaro 12 hours delayed and missing our luggage This is our third and our last failing flight operated by KLM without luggage and it is always KLM. It seams there is a precious big chance of that happening when you book KLM. We are travelling a lot and we had never problems with flights or airlines except KLM. Certainly KLM is not responsible - because of weather etc.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDusseldorf to Kilimanjaro via Amsterdam
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"head and shoulders above any US airline"

(United States)

Verified Review | KLM stands head and shoulders above any US airline for international service. Flew from New York JFK to Kilimanjaro via Amsterdam. My seat wasn't great (the in-arm movie screen didn't seem to want to cooperate), but they got it working. In the end I moved to another seat and all was well. We were served a hot dinner (with two choices) after a complimentary beverage. The during dinner we were offered another beverage. After dinner we were offered yet another beverage. All complimentary. The movie selection was atrocious! Am hour before landing we were offered a breakfast snack - it was fine. Again, more than you would ever get on a US carrier. Flight to Kilamanjaro was equally good. Great food and beverages. Same mediocre entertainment. On time arrival. Overall excellent!
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteJFK to JRO via AMS
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"No more KLM for us"

(Netherlands)

Verified Review | Mexico to Amsterdam via Paris. What a disappointment flying with KLM. They have a policy now to not put family and couples next to each other automatically so you will be forced to pay extra per seat during check in. In addition, our flight back was delayed which resulted in us missing our connecting flight and having to wait 6 more hours. To top it up, just when the nightmare is over, one luggage went missing and still missing at this time. Very frustrating. No more KLM for us ever again. Book at your risk.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico to Amsterdam via Paris
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"TV screen is so small"

(Belgium)

Verified Review | Amsterdam to Washington. I had no other choice but flying with KLM. It doesn't seem to have other options from Brussels on Fridays. It was such a bad experience : the meal. Despite a paid meal I didn't know what I was eating. The TV screen is so small (or the way info are displayed) that I needed the support of the person beside me to be able to use it. No question to ask the help of the cabin crew, they are too busy to help. After the duty free service (crew is very active to do it), the crew disappeared, you need to chase them if you need anything. They don't serve anything like water during the whle flight after services.
AircraftA330-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmsterdam to Washington
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"don't trust them anymore"

(United Kingdom)

Verified Review | Humberside to Berlin via Amsterdam. This was a most stressful and unpleasant flight I ever had in my life. I used KLM in the past and was ok. This time it was different. It started with delay 1h 15 min because aircraft break down from start, then in Amsterdam another delay because pilot discovered that there are linkage on landing gear. In Berlin I want to change my ticket and staff were unfriendly and finally I tried to call KLM. It was nightmare and I never got through. I hope other people will not have not have the same experience I had. I will never fly with KLM, don't trust them anymore.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHumberside to Berlin via Amsterdam
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"must have really gone downhill"

(United States)

Verified Review | Frankfurt to Washington via Amsterdam. I chose KLM because of hearing in passing how great KLM's service is and their food. They must have really gone downhill. The passenger next to me agreed we could not tell what the frozen green mush was next to our frozen meatballs. The food was disgusting and tasteless. The only thing really worth eating after thinking about it was the roll. And KLM's service was mediocre at best, the attendants seemed run down and not chipper at all. The flight was ok but the airplane has very outdated entertainment systems. Not touch screen. I could get past that but really don't waste your time thinking you would have some type of exceptional service if you fly KLM. By the way bring a pillow their seats have no back cushioning at all.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to IAD via AMS
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"staff were extremely polite"

(Portugal)

Verified Review | Lisbon to Amsterdam. The staff were extremely polite, attentive and smiling. Information was provided at all times and it was a smooth ride. I was served by an extremely nice lady at the check-in who listened to some concerns I had and arranged for everything to be perfect. The only thing I would look into : the seat was a bit too tilting.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to Amsterdam
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Cabin crew were friendly and professional"

(Netherlands)

Verified Review | Today's trip was a one-day return without any checked-in luggage. In both Amsterdam as well in Hannover I could use the Skypriority facilities allowing me to skip the lines for security. The Crown Lounge in the Schengen area of Schiphol Airport was not too crowded and well stocked for breakfast. The lounge in Hannover is a contractor lounge with limited amenities but featured a good WIFI network. The flights were the typical KLM Cityhopper regional service, both left reasonably in time but arrived spot on time at destination. On both flights, the onboard service consisted of a pre-packed muffin and a pre-packed cup of water. To my surprise no coffee or tea was offered, probably due to the 40min. flying time. The outbound flight to Hannover was a brand new Embrear 175 while the return flight was operated by a Fokker 70. Both aircraft are fitted wit leather-covered slimline seats, however the older Fokker offers a more generous legroom then the Embrear. Cabin crew were friendly and professional.
AircraftEmbrear ERJ 175 and Fokker 70
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Hannover
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"configuration seriously outdated"

(Netherlands)

Verified Review | Flying to Kigali out of Amsterdam, where luckily KLM has direct flights. A great crew, attentive and the friendliest of other airlines I've flown. The only negative point remains that KLM charges a hefty price, as flyers on this route are captive (and mostly business travel). I would understand this if the Business Class cabin had already been renewed; but as the A330 fleet is the last to be upgraded and I would have found fair that, until these have been modernised, Business Class fares would reflect as the actual comfort level which is nowhere like the updated AF/KLM quality. Older seats and a slightly worn out cabin are a bit expensive to swallow when you have experienced the New World Business Class. Service is great but the configuration is just seriously outdated when prices are not!
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAMS to KGL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes