KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1184 reviews
6/10
4 star Skytrax Rating
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KLM Royal Dutch Airlines customer review

(United Kingdom)

Amsterdam to LHR - travelled on KLM after 14 years and now I wish that I hadn't. As a very frequent flyer KLM staff are some of the most unfriendly I have come across. The only positive experience of the whole journey was the check in/baggage drop. I personally believe that as consumers we have other better options than KLM to choose from.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

KLM Royal Dutch Airlines customer review

(Canada)

We flew direct from Amsterdam to Calgary on July 18th 2014 in economy class and had a great flight. We had a very pleasant male flight attendant who was excellent. It was our first KLM flight and we were very pleased with everything from superior service to piping hot food movie selection timely arrival and the comfy pillow and blanket provided. We highly recommend them. The plane was full but the service and pleasantness of staff was still great even though they were kept very busy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Thailand)

Return flight from Thailand to Bristol UK via Amsterdam outward journey went as smooth as silk checked in online arrived early and dropped my baggage - took about 30 seconds. Everything ok with boarding tiny uncomfortable seat. I had already booked a comfort seat for return very glad that I did. Amsterdam was a good transfer arrived at Bristol with no problems. The return was horrible first of all checking in online for Bristol was a waste of time check-in opened late and no baggage drop. Informed that I was 3 kilos overweight and must pay £79. Onboard staff and food were excellent. Probably the first and last time with KLM.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(United States)

Just flew R/T from IAD-AMS-Dammam Saudi Aradia. I have not been on KLM international for years and based on European flights I had taken I was not expecting much. They had exceptional fares to Middle East so I tried them out. I was really very pleasantly surprised. Outstanding service on all 4 legs of the journey. Staff very attentive with the purser speaking to every business class passenger. Food about average for an international airline. Planes were A330's seats much like Qatar Airways I rarely lay flat but it looked like others were able to. Amsterdam is a very good transit airport and the KLM lounge is very good thought it does not have a great variety of foods (what it has is good). Best part of the lounge for me was the "deep rest" room with chaise lounges in carrells in a very dark room with just enough light to get around. My other European favourite airline is BA and I give KLM the edge with the more people-friendly airport. Too bad for me they're not in the OneWorld Alliance.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

KLM Royal Dutch Airlines customer review

(United Arab Emirates)

Booked flights from Abu Dhabi to Glasgow on three separate dates in July for family of four. Experienced problems with each flight on the 8th daughter missed connection to Glasgow due to flight delay from Abu Dhabi as a result spent 6 hours in Amsterdam airport and as compensation was given €10! On the 17th luggage failed to make the connection again due to flight delay and today the 25th my wife failed to make the connection again due to flight delay and was sent via Birmingham to Glasgow on the last FlyBe flight (further delayed by one hour) resulting in a total travel time of over 17 hours. The luggage was received the next afternoon however KLM could not advise delivery time therefore day wasted waiting in hotel room. KLM support found to be very poor particularly the Dubai call center and on line check in facilities. Why offer flights when the connection cannot be made?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

AMS-SFO. Was keen to take this flight because of the unusual schedule leaves AMS at 09.50 not uncivilised but with a ten hour flight time and an eight hour time difference it lands in SFO at 11.45. Wake up in Europe and be on the Pacific coast before noon! I tracked the punctuality of the flight in the two days before my own and it was five hours late and four hours late respectively so I should have been relieved that we were taxiing only one hour late although my dream of a morning arrival in California was dashed. The reason given was late arrival of the inbound aircraft but with all the flight tracking apps these days airlines are going to have to be more creative with their excuses - our aircraft had arrived from Paramaribo hours earlier and on schedule. New business class seat on KLM is pretty good note that only window seats have a little shelf next to the headrest so I had room for books iPod et al but not sure what aisle pax are supposed to do with their stuff. Food was excellent was sorry they didn't have a spare as I would have eaten it up despite being quite full. Only downside was the crew were not very friendly overall and one in particular was extremely unhappy to be there a lot of hostility on show which is inappropriate given what biz class pax have paid. Landed half an hour late still one of the first international arrivals of the day so immigration took only a couple of minutes and bags were delivered promptly. I would take this flight again but hope for a happier crew next time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-BSL-AMS on 17/7 return 21 /7. Good and efficient flights on smart Embraer 190. Flights both on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(Palestinian Territories)

My recent (July 2014) flight from Johannesburg to Amsterdam on KLM was one of the worst flights. I had a terribly uncomfortable seat (15A) in what KLM ironically calls economy comfort class and for which it even charges a premium economy price. The slightly friendly cabin crew were among the least competent cabin staff I have ever seen on a flight. There were people still standing when the flight took off and no crew to be found. The crew tells passengers to close the overhead bins and finally the crew left the cabin lights on for several hours into into the flight and probably would have left them on the whole flight if I had not asked them to turn them off. The cramped seat made sleeping impossible the food was average to poor and served without salt pepper or utensils which I had to request separately. Departure was delayed the arrival late (although not too late) and nobody was on hand to provide connecting flight information. Definitely to be avoided.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Years since I last flew with KLM. Just a short trip from Manchester to Amsterdam and back. We booked "Economy Comfort" which gave an additional 4" of legroom. Pleasant flight each way. just time for a snack of either a bag of "chips" (crisps) or a cookie and a quick drink before we were preparing to land. Delay on landing because a vehicle has broken down at the gate and delay of 30 minutes coming back due to late arrival of the plane otherwise all OK as far as the airline experience was concerned. Staff on board were excellent and tried their best to accommodate everyone's needs. Very full flights each way.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Hong Kong)

KL0888 - I flew from Hong Kong to Amsterdam on the B747-Combi. It was a really pleasant flight. Boarding and check-in was easily done and the seat itself was comfortable although a bit hard for the back which made it a hard to sleep. The recline was really good and made the flight really comfortable and the legroom was great as I could stretch out fully (I'm 5"8). The meals were delicious a lot better than the meals served on other long haul flights. The entertainment was excellent and included a wide range of new movies and it had videos about KLM and what it does to help our world and it surely was impressive. The cabin crew were really friendly and had a smile on their faces which made the flight more pleasant. All in all the Economy Comfort cabin was located in between Business and Economy class cabins and was isolated from both of the cabins which gave a really private feel which was great. I will definitely fly KLM again!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes