KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1153 reviews
6/10
4 star Skytrax Rating
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8/10

KLM Royal Dutch Airlines customer review

(Palestinian Territories)

TLV-AMS-TLV in economy comfort flew in old but very clean 737-800 plenty of space in economy comfort and managed to sleep both ways quite well. Staff are always pleasant enough and a bit more professional than on most Middle Eastern carriers. The food was reasonable for airline food but definitely nothing special. The price was also quite good. KLM is an old solid European airline. Reliable even if a bit spartan. Would certainly use again if the price is right.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

KL1010/1012 return LHR to AMS for short city break. Both flights on time despite being very busy and circling over LHR. Well thought out light 3 course meal (even a menu) newspapers offered by very friendly cabin crew (on return journey they even offered best wishes to a bridal couple). Apart from being a bit expensive this was a delightful experience. Economy on this route is also very good value and includes drink and snack biscuits. Prefer to use LGW or LCY but KLM made the trek to Heathrow worthwhile.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Indonesia)

Apr 2014 KL809 KUL-JKT and KL810 JKT-KUL. Check in at KUL was hassle free as I was the first to arrive. For the 1.5 hrs flight only snacks were served which wasn't so filling. Wished they would have serve a more filling meal. Return flight the meal was nasi lemak which was too salty! I would recommend you choose a special meal so you get a better meal than others. Plus the air con on the aircraft wasn't that cold. They should turn down the air con temperature so everyone would be comfortable. Return flight was on 28 April 2014 (KL810).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Canada)

March 2014: KL 672 and KL 671 - Montreal to AMS and back on the old MD11 in business. The seats are old and I am looking forward to October 2014 when the MD11 will be replaced. However service on this route is always good. Dedicated staff easy going and attentive.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

KL0410 Almaty-AMS 25/4/2014 on an Airbus 330-200. Plane was the last in a series bought in 2010 and chairs (old business class) are similar to Air France. Not full-flat. Easy to sit in a trouble to lie down on/sleep in if not on the first row (more space no leg restrictions but still not flat). Service was good/food very nice. Flight was a little delayed. Entertainment was good with plenty of choice and reasonable LCD-screen. If only they would install decent chairs in these planes as well.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Germany)

FRA-AMS-BCN-AMS-FRA in March. All flights on time so transfer in Amsterdam was quite easy. Walkways at Schiphol airport can be very long beware of too short connection times. Short flights FRA-AMS uneventful but KLM provides a free drink and a snack. Flights to Barcelona were on 737. Seats were ok. Cabin staff food (excellent sandwich) and drinks (two drink rounds) were great. Only Entertainment was poor. I don't expect personal TV on European flights but a selection of free newspapers would be adequate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

AMS-MAN April 2014. This was the last flight of an 8 flight holiday and was by far the worst of all. The flight was delayed because of the inefficient security checks at the gate which took nearly an hour and a half to clear the flight making the plane 30 mins late. Another flight was allocated the same gate going to Anatalya so confusion reigned throughout! Plane was cramped worse than a charter flight staff were surly and service was slow and we were still finishing our snack on final approach. When will short haul operators remove the tilt back buttons on short haul flights it just makes for extra discomfort on an already cramped seating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

KLM Royal Dutch Airlines customer review

(Netherlands)

Flew last night with KLM from Chicago to Amsterdam in business class. This was the old business class in a 747 must be one of the last planes they have not converted the crew said it would be done in 6 weeks and I feel pity for anyone who has to fly this plane in the next 6 weeks. KLM old business class product is the worst in the industry outdated and very uncomfortable seats. On top of this as they are phasing them out they apparently also do not keep up maintenance. My chair power and motor to recline we're not working. I am staying away from any flight where they have the old business class the value for money is not acceptable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

KLM Royal Dutch Airlines customer review

(Singapore)

SIN-AMS-GVA. The plane from SIN-AMS had what appeared to be folded paper forced in the gaps between the plastic pieces overhead probably to prevent noisy squeaking. The seat was hard. The screen was small. The movies were not the latest. The FA's were okay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

KL 0611 April 10th. Very attentive staff good food and drinks adequate and helpful response on questions. Great experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes