KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1025 reviews
6/10
4 star Skytrax Rating
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8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-FRA. Good flight on a KLM city hopper Fokker 70 professional crew and adequate flight info during the short flight. Taxi at FRA was very long after landing at remote landing strip (25 min).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(Netherlands)

In general I find the service of KLM terrible. On my last trip from Birmingham England to Amsterdam a stewardess just before we should have begun to taxi for take off came down the isle and said that I was too heavy to sit in an exit row seat and will need to change seats. I am not too heavy the stewardess had called the incorrect name. The other person in the exit row was not much heavier than myself though. The stewardess was followed by the co- pilot who said that we all had to be very quick because KLM was loosing a lot of money waiting. They should not have asked us to leave our seats and they also should not have waited for just before takeoff to do so. I am 6 ft 190lbs. I do not like their seats on their long haul planes. They give me a back ache as it seams that they have a type of lumbar support which I find too low.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(Zimbabwe)

My family and I travelled from South Africa via Amsterdam to Leeds UK. We had requested Hindu meals and I must say that I was disgusted by the food served to us. We were given only vegetarian meals the quality of which left a lot to be desired. A Hindu meal does not mean strictly vegetarian. I probably would not have minded so much if what was served to us was tasty.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Luxembourg)

LUX-AMS-Almaty return all in 48 hours. Booked economy extra seat 10B a bargain at EUR 67 per flight so ample legroom well worth the money. A330 rather new good and generous catering decent IFE but most of all excellent crew who seem to spot passengers in economy with FF-status. KLM beats Lufthansa hands down in this route in flying experience a pity they do not fly to Almaty daily. Already alone for the crew experience I would not doubt to fly KLM again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Bahrain)

Bahrain to Amsterdam via Abu Dhabi. Check in was fast and the flight to AD took of on time. for a 45 minute flight the service was very good the cabin crew were friendly and attentive. Small snacks and drinks were served. AD-Amsterdam was excellent. The inflight entertainment was amazing there was a wide range of movies and TV shows to choose from. Breakfast (pancakes or eggs) was delicious. The cabin crew were extremely attentive and friendly. They all spoke fluent English. Drinks and small snacks were regularly served. My only problem was the seats. There was little legroom and space. Other than that it was an excellent service. Would definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

KLM Royal Dutch Airlines customer review

(South Africa)

We were booked 3 months in advance Johannesburg to Amsterdam. Arriving at the airport 3 hours ahead of takeoff we were told that the flight was overbooked and we were on standby. This was the first leg of a flight to Barcelona for an important business trip. There would have been serious losses to ourselves had we not been able to travel. No airline has ever done this to us before. Some pleading with the staff got us on to the flight but seated a couple of rows apart. I would never trust KLM with a flight booking ever again. I would arrange my travel plans to specifically avoid travelling with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

KLM Royal Dutch Airlines customer review

(Canada)

Deliberately overbooked flight from Amsterdam to Vancouver. Would not allow on line check-in said have to check in at airport which I now believe meant they were overbooked. Would not acknowledge this at point of departure Vienna where alternate routings were available. It seemed that the persons bumped all had carry on luggage only - a coincidence or does KLM select by whether they have to get luggage off the plane? After the flight left without us it Took KLM nearly 5 hours to get us an alternate flight now departing the following day. Staff were somewhat apologetic about the long time dealing with this. KLM understaffed the people dealing with overbooking and there were so many overbooked flights they could not manage. They gave us different information one person saying they would assist us to upgrade on return next person saying first had no authority. I will never fly KLM again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(United States)

IAD-AMS-RIX (Air Baltic codeshare on the intra-Europe portion) on 9th July returning 17th. The fare was surprisingly low for this time of year (under $900) but the service was top-dollar. Seats on A330-200 were maybe a tiny bit tight but basically comfortable overall (took an aisle seat toward the back with fewer seats in the rows). A full plane but any situations were quickly dealt with by the friendly helpful cabin crews departures and arrivals were quite punctual and connections were handled perfectly. Decent meals (with freshly warmed bread rolls served from a separate basket - a nice touch) and plenty of drinks available throughout the flight. (I don't use the IFE apart from the flight tracker so no opinion there.) All in all on this showing KLM is a solid choice for transatlantic travel - especially at such a low fare.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United States)

Sao Paulo - Amsterdam - London and back. Their website was very efficient and online check-in worked fine. Picked up the boarding pass at the airport via self service machine without any trouble. Boarding was efficient and quick. Plane (B777-300ER) left on time. I am not that big but leg (and knee) space was more than enough (considering it was economy). Enjoyed the IFE although I do believe the movie selection could have been better (however it changes monthly). Food was good and I must state that the fact that KLM constantly replaces the snacks on the back of the plane is very good: If you are ever thirsty or hungry you can always find a constantly renewed set of snacks and drinks at the back. I had a good short haul experience (B737-800). Leg space good and nice crew. Nice snacks were served there as well. I had the same experience on return and I must say that I considered KLM a great airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Australia)

Flew SYD-KUL-AMS-ZRH-GVA-AMS-IST-AMS-KUL-SYD in January/February 2013. Flights planes crew ground staff all excellent. Food was enjoyable good and plenty of it. Good range of drinks cheerfully delivered topped up. I was pleasantly surprised by KLM. Their in-flight team is a credit to them. I look forward to flying them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes