KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
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9/10

"Had a great flight"

(Netherlands)

Verified Review | Rio de Janeiro to Amsterdam on one of KLM's new Boeing 787-9 aircraft. Upon arrival at the airport I was upgraded to an economy comfort seat for and the check in went super fast. As a sky priority elite plus menner, I was handed an invitation letter to the GOL lounge. The food and drinks in the lounge were nice and there was sufficient variety. Boarding was on time and went in an orderly fashion. After an on time departure soon dinner was served. The seats were comfortable and the entertainement system had lots of new)movies. Halfway I decided to stretch my legs and walked over to the galley. A variety of snacks and drinks were available and the stewardess offered coffee. About two hours before landing breakfast was served containing scrambled eggs, bread, cheese, fruit and pastry. After landing luggage was on the carrousel within minutes. Had a great flight.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypePremium Economy
RouteRio de Janeiro to Amsterdam
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Terrible experience with KLM"

(United Kingdom)

Verified Review | Terrible experience with KLM on Lima to Edinburgh via Amsterdam and Paris. A long trip by any standard, made further complicated by KLM routing me via CDG when there is a direct flight from AMS to EDI! Firstly, check in at Lima was a mess, taking an hour in a badly organised queue with people getting angry. Then departure was 40 mins late with no explanation given. Also, despite checking in as soon as check in was open, KLM did not let me choose a seat ('unavailable' for some reason) and placed me in a middle seat, between 2 strangers! For a 12 hour flight. The seats were very hard on the Boeing 777, and the food was quite bad, at the level of hospital food or worse. IFE showed the same films I'd seen on the way there (with AF, a better experience). Then, arriving in AMS and tired after a long trip, I asked if I could not be put on the direct flight to EDI so as to save time and hassle; I was given robotic answers that this was 'impossible' with no explanation. After that, I find out that the Amsterdam to Paris flight is 30 minutes, then 1 hr late, making me fear I'd lose my connection! I barely made it, having to run in Paris CDG. Of course, luggage did not make it. I am very disappointed as I am an AF-KLM customer for 15 years with close to 100k miles and no consideration was given to this; the airline labels itself as the 'most punctual in the world' in its literature, which makes me laugh based on my experience. I have put in a formal complaint and will try to avoid this airline in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLIM to EDI via AMS / CDG
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"good, friendly, professional"

(United States)

Verified Review | Milan MXP to Amsterdam. This was a very short flight operated by KLM City Hopper. The flight was approximately two hours, service was good, friendly, professional, and a cheese sandwich with a beverage was served which is more than any US-based airline will ever give you on such a short flight in an economy cabin. I booked an economy comfort seat but to be honest I did not notice more legroom or more recline on my seat in this aircraft. Because it was only a few dollars I really did not look into it however I am not sure that the city hopper aircrafts have such seats available.
AircraftEmbraer 190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Amsterdam
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Wi-Fi was not offered"

(United States)

Verified Review | Amsterdam to Manila via Taipei. In Taipei We had to exit the airplane, go through customs, wait in the terminal and then return on board. This was a nice break for such a long flight and the fact that we did not have to change aircraft was also very nice. I paid extra for an economy comfort seat and for a gourmet meal. The meal was amazing and worth the extra $20.00. The economy comfort seat had decent legroom however I did not find it that comfortable, I also understand that on a 16 hour flight at some point your seat will become uncomfortable. KLM flight attendants did a great job at ensuring that there were some space in between the rows. For example I was seated in a three seat configuration and they made sure that the middle seat was empty. I learned a good lesson however which is never to book a window seat on such a long flight that way you avoid disturbing the person in the aisle seat specially if you are the restless type that needs to walk around the aircraft. I normally do not get up from my seat much but somehow I found myself quite restless and uncomfortable at times on the seat. I do have to say that I was very disappointed at the fact that on this flight and on this excellent aircraft Wi-Fi was not offered however the entertainment choices on the interactive screen were decent. 3 hot meals were served and every two hours they passed by with the trolley and offered snacks and beverages. With the excellent service provided by Asian airlines like EVA I am not sure I would book KLM again for this type of a journey however they remain one of my top favorite airlines for flights from and within Europe.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Manila
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"new slimline seat is just too invasive"

(Australia)

Verified Review | Kuala Lumpar to Amsterdam in a code share with MH due to its attractive flight times and the ability to fly into HUM in the UK, transiting through Schiphol. Boeing 777-200 with new slimline seats. Having now experienced at first hand this seat I can only agree with the many reviewers that the closeness to the passenger sitting next to you is just too invasive. What I did like was its firmness and especially for taller passengers the vertically extendable headsets for good support but it desperately needs to be a few centimeters wider to win over my seal of approval. Even the so-called Economy Comfort seats (not to be confused with Premium Economy on other airlines) are only a fraction better as the added comfort might be in length and recline but not in width. Immensely appreciated the mixture of young and older stewardesses and top marks for the way they interacted with all passengers during the flight. On my two trips the pursers were situated in my section, whose professionalism I greatly enjoyed. And one of the stewardesses was working on her last flight before getting married. This was with great fanfare announced by the captain followed by a guest appearance of one the off-duty pilots to congratulate her in person and making himself available to answer questions from passengers. Usage of the inflight entertainment system was easy and had a good selection of new, recent and foreign movies that I was able to catch up on. A few notes on the preparation of the trip, it was disappointing not being able to bid for an upgrade to business class as stated on the KLM website for the legs. Oddly enough, on this leg some business class seats were available to which I happily would have made a competitive bid.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpar to Amsterdam
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"customer service is unacceptable"

(Canada)

Verified Review | Terrible experience! I arrived in Newcastle at 830am on Thursday and discovered that my luggage had not arrived with me. I have experience this before with other airlines and understand that losing your luggage is a risk you take when flying. However, that was 3 days ago and I have called the airline 6 times to be told 6 different stories and different times to expect my luggage. They confirmed that my luggage was found and arrived in the UK (1 hour from when I am staying) on Thursday evening and said it had been picked up by the courier they hire on Friday morning. Currently the earliest expected delivery time they can give me is Monday evening. This is 5 and a half days after arriving in the country (and that is providing this information is not false like the previous 5 expected arrival times). I have asked to speak to the department manager but have been told that one is not available every time I have called. We travelled to England for a special occasion and ultimately do not have clothes to wear to that occasion. We have altered our travel plans in order to always be at the delivery location we provided in case the luggage does show up. This type of customer service is unacceptable in my eyes. I will never flying KLM or recommend it to anyone again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Newcastle
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not really premium at all"

(United States)

Verified Review | Houston to Amsterdam. I fly regularly between the US and Europe, usually on premium economy. Most times I end up on Lufthansa, British Airways or SAS, who all have wider seats, bigger screens and power supply in their premium economy class (I avoid the US airlines for all it's worth). The additional leg space and seat width makes the difference for me. For the first time I chose to try KLM premium economy for my Houston to Amsterdam trip. What a disappointment! The seats were the same as in economy class, i.e. exactly the same width. The only difference was a few inches extra of leg space. If you choose an emergency seat, which costs less than the premium economy on KLM, you basically get a better product. The screens looked like they came from a different era, pixelated and tiring to look at. Also, there was no power supply at all. Comparing with standard economy class it is of course much better to have the extra leg space, but compared to the competitors the KLM 'premium economy' is not really premium at all!
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteHouston to Amsterdam
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"very pleasant flight"

(Poland)

Verified Review | Very pleasant flight with KLM flying from Lisbon to Warsaw via Amsterdam. On both flights airplanes were pretty old, a bit worn out, old fashioned, no any kind of inflight entertainment, but both flights were right on time and very nice. Catering was decent (either warm pasta with cookie or wrap, full soft and alcohol bar), but the best thing with KLM are the crews who are always extra friendly, smiling, chatty and professional. Totally recommended.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to Warsaw via Amsterdam
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"very friendly welcome by the cabin crew"

(United Kingdom)

Verified Review | I flew with KLM on the 3rd April from Lisbon to Newcastle via Amsterdam. Before I arrived at Lisbon Airport, I checked in online using the KLM app which was a very smooth and easy experience compared to some airline apps. On arrival at the airport I checked in my bags at the bag drop using the boarding pass which I had on my phone. The staff around check-in were absolutely fantastic, couldn't have been more helpful. As I boarded the aircraft, I was given a very friendly welcome by the cabin crew. The flight departed 15 minutes behind schedule due to an issue with ATC in Amsterdam. Once we were airborne the crew began to serve breakfast which consisted of a Dutch breakfast sandwich and a choice of drink. The sandwich was actually quite nice although the appearance did not look so tasty. Throughout the flight the cabin crew continued to serve light snacks and beverages, and the service was outstanding. The time lost at Lisbon had been made up during the flight and we actually arrived at the destination 5 minutes early than anticipated. I would certainly fly with KLM again for their outstanding service and value for money.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to Newcastle via Amsterdam
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"always a pleasure to fly with KLM"

(Indonesia)

Verified Review | It's always a pleasure to fly with KLM on this route from Kuala Lumpur to Jakarta. Check in and boarding is always easy and hassle free. Enough information was given before the flight-boarding time, gates, etc. The ground crew were efficient and friendly. However I was not aware the departure time was 16.20, as I remembered it being 17.10. But no matter because we have reached the gate early. On board, the FA's only serve veggie pie which was not delicious. Beverage selection was great with wine served on request. The airline should seriously consider to change their "veggie pie" menu.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Jakarta
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes