KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 941 reviews
7/10
4 star Skytrax Rating
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7/10

KLM Royal Dutch Airlines customer review

(Canada)

March 15th and 26th Canada - Amsterdam - Germany and return. Staff kind and attentive many smiles and polite at all times. The food offered is below standard. I'm not picky when it comes to airline food but even I was not able to enjoy any of it. All the food served was cold or undercooked. Other than that very smooth flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(Thailand)

MAN-AMS 19 April. Flight departed MAN almost 2 hours late due to late inbound arrival should have had 2.5 hrs to connect at AMS but by the time we deplaned had just 40 minutes to get from one end of Schipol to the other. My onward flight had already boarded but was waiting for the 3 passengers from the MAN delayed flight otherwise it would have meant staying in AMS overnight. Food on board was awful (a piece of cake and a very weak coffee).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Whilst the service was reasonably good I have never sat in such uncomfortable seats. The 11 hour 20 minute flight from Osaka to Amsterdam on a Boeing 777 was the most uncomfortable I've ever been. The problem wasn't the leg room which was similar to most economy cabins it was the width of the seat and the actual comfort of the seat - it's the first flight where I've experienced backache. When I transferred in Amsterdam to a KLM Fokker 70 to fly back to Leeds it was bliss the economy seats were like padded armchairs. I've made a mental note never to fly in a 777 again unless there's absolutely no choice and the journey is of extreme importance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Egypt)

Just returned from a round trip - Cairo to Calgary via Amsterdam. This was my first time on KLM and I must say that I was impressed. The crew worked hard on all flights and we were well fed and there were regular juice/water runs. On the Amsterdam to Calgary sector there were additional snacks and drinks available in the galley. Crew were friendly smiling and very accommodating not something that you always see these days on European airlines. The only thing I would say that could be improved is the selection of films/tv programmes on the inflight entertainment. Overall though a very good trip.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(Canada)

YYZ to AMS. In general the aircraft is very dated and the seats are among the worst I have experienced in recent history most major airlines replaced this style of seats years ago.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-SIN-AMS. Flights were very good. Both Flights on schedule. Flight attendants were friendly and service focused. Seat is fine leg room substantial. Good value for money. In my opinion KLM is a 4 star airline.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flew MME via AMS to NRT return. Outbound flight from Durham Tees Valley delayed by 20 minute because of snow storm still arrived plenty of time to catch my connection nice snack and drink service for this 50 minute flight. Amsterdam to Narita good service and FA's food good. Return delayed in Narita due to technical problem by 2 hours FA's good and very forthcoming with information about my connection flight good food decent. On arrival in Amsterdam missed my connection was booked onto the next flight given £20 for food and drink 50 euros off my next flight free phone voucher so I could contact home and free shower voucher to use with the mercury hotel. Overall even with the delay could not fault KLM's customer service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United States)

Washington Dulles via Amsterdam to Nairobi. The service was very competent and friendly. We had a mechanical problem with the aircraft from AMS-NBO which caused a significant delay. KLM did an excellent job communicating with passengers finding a new plane and calling in a new crew. Fortunately I was able to use the lounge but had friends in economy and they were all pleased with the service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Amsterdam-Barcelona and back. Really nice service friendly staff. The connection was not very cheap but it was worth the money. On the return flight the food wasn't quite tasty but that's not so bad. If you don't have to have all the free food and stuff it's better to just fly a Low-Cost airline. I recommend this airline!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Netherlands)

PBM-AMS 747-400. Seats in row 64 and 65. Late departure due to sloppy work at embarkation not to blame the airline. Bumpy flight due to turbulence again not to blame the airline. Entertainment system is OK though there is a lack of choices when flying regular with KLM. Seats are diminutive for me (being 6 ft 5). Food and beverages are good. Staff is very friendly and professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes