KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 968 reviews
7/10
4 star Skytrax Rating
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9/10

KLM Royal Dutch Airlines customer review

(Brazil)

KL705 AMS-GIG on May 21. Very good crew who were very service minded. As always priority bag system doesn't work upon arrival but besides that everything works very well. Looking forward to when the new business class cabin comes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Germany)

STR-AMS-JFK return. Planes were clean but seemed pretty old. Food was so-so selection of movies poor. Staff friendly. Be extra careful with KLMs terms and conditions absolutely no refund if flight cancelled in most classes! Even most LCCs handle this better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Manchester - Amsterdam - Buenos Aires. Economy class. KLM were the cheapest and had the most convenient flight times. All flights more or less on time. Transfers at Schipol were effortless and smooth. In terms of inflight service I found it to be more than acceptable. Seat backs were a bit hard but overall 13+ hours in their seats did not feel unbearable at all. IFE was good but the outdated screens could do with an overhaul (777-200). I found the service to be good. The flight attendants were always visible and very attentive. They keep you well stocked up with food and drink during the flights. Yes attendants can be quite terse at times but this was mainly due to passengers ignoring the command to put their seatbelts on during times of turbulence. Elected to upgrade to Economy Comfort on EZE-AMS return leg in order to attempt up get some sleep and to be one of the first to disembark the plane due to a short connection time (45 minutes) and it was worth it. Overall my experience was good and I would fly with KLM on a long haul trip again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Canada)

AMS-DMM. The service is very nice always smiling and makes you feel comfortable. The only problems are the TV screens it is very old and the resolution is not that good but if you excluded that from your evaluation everything else is perfect.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

London - Bangkok with a lengthy transfer in Amsterdam. The staff were atrocious the food average and the IFE appalling with screens that were useless. One of the poorest flights I have experienced. Will not fly with this airline again if avoidable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(Sweden)

I'm elite member Flying Blue and fly to Rio de Janeiro from 4 to 5 times a year. I have determined that the value of the trip will depends very much on the cabin crew who are just on the flight. On my second last flight KLM 705 on April 10 the cabin crew were excellent whereupon KLM 705 June 16 cabin staff were of a very low level. Some staff will do everything so the guest will enjoy the journey while another crew sees the guest mostly as a distraction to their work. Aircraft's are ok but no more a major upgrade is necessary but what really makes the experience of KLM worthy as a choice is cabin crew. When you then met with such a low level that the recent trip was to the re-election of airlines to be something relevant.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Australia)

Amsterdam to Berlin. I do love Schiphol and the Dutch. A great airport and a great airline. On time friendly professional. Can't really complain too much. Good as always.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(Germany)

I flew twice with KLM from Hamburg to Cape Town via Amsterdam. First time the return flight to Hamburg was delayed and we were stuck in Amsterdam for 10 hours without any service (not even a cup of tea) or information. The 2nd time I flew with KLM was the first time I have ever got hungry on a flight: between 6am and 2pm we only got one dry cookie on the flight to Amsterdam and a small bag of nuts on the following flight to Cape Town. First real meal was at 2 pm! On the flight back breakfast and the first hot beverages came at 11.30am (time of departure location) which is really late when you are awake since 5am.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Canada)

YUL-AMS-MUC return C class. KLM is a very good product cabin crew are always smiling and providing excellent service much better than other 4 star airlines. They still fly the MD11 plane on the Montreal-Amsterdam route which I like flying but Business configuration is a retro concept with non flat bed oldish screens ageing cabin. Air France-KLM lounge in YUL is a joke in AMS is great a lot of services variety of food fast wifi comfortable coaches nice view etc. Inflight meals were OK nothing gourmet but still above the average point excellent wine selection. The only negative comment on my way back from Munich to Amsterdam the crew thought I was a non-rev KLM staff employee not allowed to get meals or refreshments due to incorrect info from the ground staff at the airport. The crew apologised and served me a different meal still good quality.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-NRT-AMS. Again a very nice and pleasant experience. I really enjoyed the Dutch Channel on AVOD and the movie and documentary selection in general. The choice is extensive. The interiors of the aircraft's were really clean toilets remained clean and flights were nicely on time. Cabin Crew were very nice and smiling on all sectors and to all passengers. The Japanese meal selections were very tasty and large in portions.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes