"represented value for money"
S Denton (United Kingdom)
✅ Trip Verified | Manchester to Los Angeles via Amsterdam. The flight from MAN to AMS was punctual and excellent. I had upgraded to an extra legroom seat for £5 and it was more than worth it. The cabin layout is 3-3 and there was nobody else in my entire row either side! A small breakfast sandwich and hot and cold drinks were served. The cabin crew were excellent. The flight from AMS to LAX left slightly late but arrived bang on time. The cabin crew were wonderful, and my favourite thing about this flight. Last minute at AMS I upgraded to an extra legroom emergency exit seat; it wasn't worth it. The seat was narrow and, frankly, uncomfortable. Two meals were served during the flight, as well as snacks and regular drinks. There was also a self service bar for drinks and snacks; excellent feature. The food and drink were fine. Unfortunately, the IFE didn't work for most of the flight, which was disappointing. Overall, KLM wasn't perfect, but represented value for money and a fairly good product. The cabin crew on both flights were superb.
Aircraft | Boeing 737-900 / 747-400 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manchester to Los Angeles via Amsterdam |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"broken head support"
Nitin Sakre (Canada)
✅ Trip Verified | Calgary to Bangalore via Amsterdam. The seat has a broken head support and when I mentioned that there was no help provided. I had to travel a long flight of approx 9 hours without proper head support. Staff are not friendly at all they won’t respond well. I would never prefer this flight until this is my last option. Air Canada is good with friendly staff and the give the best service in terms of seating and comfort and provide fine food.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Calgary to Bangalore via Amsterdam |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"definitely fly with them again"
Kevin Barrance (United Kingdom)
✅ Trip Verified | Amsterdam to London City. KLM have really got it right on this route and show that short haul can still be pleasant. Charming cabin crew, nice seats and even a snack of a sandwich, biscuit and drink served during the short 45 minute journey. Nothing at all to complain about. I will definitely fly with them again.
Aircraft | Embraer 190 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Amsterdam to London City |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Very friendly cabin crew"
James Douglas (United Kingdom)
✅ Trip Verified | I was a bit apprehensive as this was my first flight with our young kids, but it went very smoothly. Very friendly cabin crew, and on time arrival both directions for Aberdeen to Amsterdam. The stewardess went out of her way to help us with our infant son. Passport control was not enjoyable on departure from Schipol (extremely long queues at 8.50am) but otherwise a pleasant journey.
Aircraft | Embraer 190 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Aberdeen to Amsterdam |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Horrible service"
Helena Lukomska (Poland)
✅ Trip Verified | KLM is the worst airline I have ever had opportunity to fly with. Horrible service from the beginning to the very end. They lost my son's luggage twice. When missed connecting flight on my way back was forced to pay for a new ticket. I was told that if I decide to fly with another airline (some of them were 3 times cheaper) I would have to pay 200 euro to get my luggage back (for the luggage that was lost anyway). Service on the plane was below any standard. Lady who was serving us obviously had a bad day and she was extremely rude. She was shouting at people. not enough food so never got what I wanted to. When asked for a drink I was told the bar was closed while someone behind me was served by other person.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Abu Dhabi via Amsterdam |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a very enjoyable flight"
T Mayer (Germany)
✅ Trip Verified | Had a nice flight on KLM from Helsinki to Amsterdam. No problems checking in at an automated counter, but in case there were any, a happy looking KLM worker was there in case one needed help. We were boarding on time and although the flight was full, we departed a few minutes early. The crew were polite and funny and made listening to them a joy. On the 2hr flight we were even served a warm meal (Penne Arabiatta), a small dessert (muffin) along with a wide variety of drinks (juices, sodas, wine and beer). Later throughout the flight, the flight attendants came one more time to serve coffe or tea and some water. After a very enjoyable flight we landed in Amsterdam 10min ahead of schedule. It was a very nice economy experience and very worth the price!
Aircraft | Boeing 738 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Helsinki to Amsterdam |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"pleasant and polite cabin crew"
G Owen (Poland)
✅ Trip Verified | Round Trip, Cracow - Lima via Amsterdam with KLM. Good service, slight 10-15 min slips with the departure, usually communicated and explained. Arrivals always on time. Very pleasant and polite cabin crew. Great job, I was really impressed.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cracow to Lima and return |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"KLM is still worth it"
20 reviews K Darvin (Malaysia)
✅ Trip Verified | This is the first time I took KLM flight. The trip was from Jakarta to Kuala Lumpur. Passengers were board 10 or 15 minutes late from the initial boarding time. Unfortunately, the flight was delayed for additional one hour due to technical issue. During the flight, stewards were unfriendly at some point. The seats were okay, but it is not comfy enough. The headrest is great and seat recline is surprisingly good. The foods were acceptable. There are many selection of drinks, including alcohol beverages. With the affordable price, KLM is still worth it.
Aircraft | Boeing 777-300 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Jakarta to Kuala Lumpur |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"put me on standby"
N Mulsan (Canada)
✅ Trip Verified | Amsterdam to Toronto. They overbooked the flight that I was meant to be on and put me on standby. The counter staff at the airport were demeaning and condescending as they explained that this is a common practice across airlines. They also refused to put me on an earlier flight. I stayed at the airport in limbo before my flight for 3+ hours before getting a seat on my flight.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Toronto |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the worst service"
L Wilson (United Kingdom)
✅ Trip Verified | London to Abu Dhabi via Amsterdam. KLM provides the worst service I have ever experienced in my life. It started at London City Airport where there was only one person dealing with check-in/bag drop-off. Despite the fact I came much earlier I did not manage to drop off my luggage on time. When I asked someone from the staff about my concern I was ensured there was still enough time. When I landed in Abu Dhabi 20 hours later (long transfer) it turned out my luggage was lost. When I talked to the airline it was told it was not loaded in Amsterdam. 2 days later I found out it was not loaded in London. It took them 4 day to get my luggage to be delivered. Another problem with the airline was service on the plane. No food choice. When asked for a drink I was told the bar was closed while someone behind me was served by another person.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Abu Dhabi via Amsterdam |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |