KLM Royal Dutch Airlines

✅ Trip Verified | They overbooked the flight which meant I got a blank boarding pass and I almost couldn't get on my flight if it weren't for the last minute seat. Also, Infotainment screen looks like its from the 90s and the food was horrible. This is not supposed to be a budget airline but it acts like one.

✅ Trip Verified | Flight was delayed about 40 minutes, boarding was according to the priorities. Seats were as in economy class, the middle seat was empty, serving as a kind of table. Awful. No entertainment. Food was bad, selection of drinks was ok-ish. Not worth flying business with them in Europe.

✅ Trip Verified | KLM agents were extremely rude. KLM operated the first leg of the flight, but the 2nd leg was Delta. Despite being on a Delta flight in the correct seat (confirmed by Delta flight attendant, Delta customer service, Delta boarding pass, and emailed itinerary) the KLM agent came onto the Delta plane and berated me and threatened me to get out of my assigned seat. This created a big humiliating spectacle! I paid for the seat that Delta assigned me and confirmed and the KLM gate agent had no right to treat me the way she did or to remove me from my seat.

✅ Trip Verified | I was seated on seat 1A and the cabin crew that attended to me was the most AMAZING cabin crew I’ve ever met since I started flying KLM years ago! So warm and welcoming to the extent that I had to ask her for her name cause I needed to write a review. Often times other cabin crews are hostile but this lady was overly polite! I needed to review her and I hope we get many more crew members like her.

✅ Trip Verified | Boarding was fast, the flight departed on-time. Cabin crew was friendly and helpful. Seats in business class are standard economy seats with middle seat free - this is a shame for an airline that wants to be high-class. Food was ok-ish but not great. Good selection of drinks.

Not Verified | KLM is a disaster! Had purchased tickets for flight from PHX to BLR back in July 2023. Initially the itinerary included following flight route: PHX-SLC-AMS-BLR. We selected seats for each flight leg and paid for it. Then after several weeks, they sent me an email informing that flight route has been changed to: PHX-SLC-CDG (operated by Delta)-BLR. When we reminded them, what about seat selection already made, we’re assured that seat selection would carry forward to new itinerary. And here where KLMs inept, lackadaisical ticketing staff service or lack thereof begins. They only carried forward the CDG-BLR seat selection and forget all about PHX-SLC and SLC-CDG legs. They also messed my itinerary indicating that my flight starts from SLC and not PHX? Contacted Delta who worked hard to fix the messed-up itinerary. However, advised me to contact KLM and advise them to contact Delta regarding re-routing my itinerary as seats on both PHX-SLC and SLC-CDG have been sold-out? Imagine no seat was allocated on SLC-CDG leg and on PHX-SLC leg we 71 year old husband and wife were offered middle seats away from each other? Now on contacting KLM customer service (several agents at different times) they blamed it was us who made a change in itinerary and not them hence KLM is not responsible for re-routing and even an Agent (Neva) advised that I pay additional amounts for re-routing. Several agents even kept me on hold for over 2 hours and later hung up on me, and some ended the call with promise to call back that did not happen. Delta Ticket and Airport crew helped us enormously enabling us to travel entire route in relative comfort? After having flown from USA to India by Emirates, Qatar and Etihad for over 30 years we thought we switch to European airlines like KLM/Air France. What a bad/disastrous decision we made! KLM agents treat you like garbage.

✅ Trip Verified | Truly appalling airline. Sadly fly with them several times per month as only option on many routes. Even as gold member, the benefits are pretty useless - their boarding is a joke and their lounge is an awful place to spend time (non Schengen lounge is very good however). They are consistently late. I mean. Nearly all time and, as a frequent flyer with them, I can 100% stand by this. I've even started keeping record - you get the bog-standard automated reply from them of pure waffle "we care about our customers" bla-bla-bla. No they don't. They discriminate against anyone with food allergies on intra European flights. Cheese sandwich is all they offer. No gluten free or dairy free option. No option to pre book special meal either - only on long haul. This Marseilles back to Amsterdam leg was dreadful. They cancelled the evening flight back on the Sunday. Then rebooked to 6:30am flight which was then delayed by over 7 hours. Missed while full day of a wedding because of it. If it was now and then, you'd nearly forgive them but it happens so frequently. Far too frequently. Am in the lounge now waiting for flight to Barcelona, one week later, and guess what - delayed by at least an hour. The only thing going for them is that their staff are usually excellent and friendly.

✅ Trip Verified | Have a lung disease, asked oxygen kit for transatlantic flights. Was confirmed. They wouldn't accept payment. They said when check in opens, I can pay thru web. Did not work. System was not allowing me to check in. "Sorry, check in at a desk" . Meaning I could not ask for seat upgrade (the kit needs extra leg space). Called them and they said pay at the first flight in the airport desk during checkin. Arrived in ATH, they couldn't accept payment for oxygen, called AMS, they said they will settle this in AMS. Odyssey continues, in AMS they don't know how to charge me. They said come back tomorrow early morning. Next morning after an hour of tries they found the way. I have paid for both flights. Went again to hotel and pick up the family. Return flight again system does not allow check in. In PTY the arrogant and rude KLM man told me they had changed the plane and I cannot upgrade and I have to pay for the oxygen as it seems not paid in the screen. Opened the suitcase and thankfully the receipt was there. KLM systems and procedures suck. Planes are excellent. Food is excellent. Cabin crew is excellent.

Not Verified | KLM guaranteed our Priority bags would be on our newly booked flight after delays caused us to miss our connecting flight from Amsterdam to Oslo on July 19th, 2023. We were headed to Longyearbyen to board a boat on July 20th. Our Priority bags never made it. As a result when we finally made it to Longyearbyen where we had to spend nearly $2000 USD to replace much of our baggage for our trip above the Arctic Circle. Upon our return from the trip we filed a baggage claim with KLM in an effort to recover some of the cost. At the point of submitting the claim we were told to expect delays in processing due to a large volume of claims. Eventually we were contacted by KLM and given notice that because our claim was not submitted within 21 days after the incident they refused to address the claim. We were 4 days late and had no idea of this requirement. KLM refused to do the right thing and I surmise that because we are not million mile travelers with KLM they had nothing to lose by rejecting the claim. Suffice to say we will avoid KLM in the future.

Not Verified | Our flight was diverted from our original airport. KLM made no contact with us to tell us what was going to happen. They just left us hanging at 3am. They were provided three telephone numbers and three emails to contact us and KLM never made contact. I tried to call KLM but the phones went too fast busy. Because of them my family missed two days of my tour and had to purchase new flights on an alternate airline to get to my destination. When I finished my tour I stopped at KLM at Johannesburg airport and talked to the manager that made the decisions on the night we were diverted. He said the reason the phones were not answered was because there were hundreds of passengers and only 5 KLM staff so they took the phone off the hook. He promised KLM would make it right and I was to file for compensation. This is the response I received from KLM - However, your full itinerary started and ended in countries that are outside the European Union. The European Court of Justice has ruled that the legal compensation set by the EC Regulation 261/2004 does not apply to such an itinerary. Therefore, I cannot respond favorably to your request. - So they did not do as the manager promised and they decided rather then make things right they will just treat the customer like garbage.