KLM Royal Dutch Airlines

LHR-AMS on April 27th. KLM staff were able to check our luggage all the way to Sydney even though we were changing airlines in Amsterdam and travelling via Bangkok with a long stop over in Taipei. Paid extra for extra leg room seats. $25 well spent. FA's very friendly. Offered a large Cheese Sandwich with drinks for the short 45 minute flight. Didn't use inflight entertainment.

AMS-WAW with the B737-800 "Swan". Boarding started on time and went pretty flawless. After takeoff everybody received a fresh chicken sandwich which was pretty good. Drinks service was also decent staff were friendly and polite. Flight was uneventful and well before scheduled arrival time we arrived at Warsaw. Overall a pretty good performance seats were comfortable enough no inflight entertainment but for a 1.5 hrs flight it's no big deal.

WAW-AMS-MAN return flights on time comfortable B737s. As a Flying Blue Gold card holder 3 times out of 4 I was approached personally by Purser and offered Economy Extra seat. Generally cabin service is the same as other European airlines but cabin crew were helpful friendly and professional (except the last sector AMS-WAW while despite almost empty flight cabin crew responsible for recognizing top customers didn't do anything).

BRU-KUL return. KLM service was top notch both ways. Flight attendants were very attentive and friendly they handled a few difficult and demanding passengers professionally. Food was okay. AVOD was okay but dated no touch screen and limited selection movies compared to other airlines. Missed my flight from AMS to BRU due to the short connecting time ground staff was excellent and helpful they put me on the next train to BRU. On top of that I have also received 50 euro discount coupon for next flight with them 10 euro meal voucher and phone voucher. Seat pitch was good I am 180 cm. Good value for money airline overall.

Thoroughly enjoyed SIN to Denpasar and return trip. Staff excellent in Business class. You will often find great prices on this sector as plane comes through from AMS. Have flown KLM a number of times to Europe through AMS and have found it well priced with good service.

I flew KLM to Amsterdam-Havana-Amsterdam. The seats are good most of the food is very good. The tickets were cheap. The entertainment system has a big choice but is a bit old and small. The cabin attendants were smiling professional and came around frequently with drinks.

MAN-AMS 19 April. Flight departed MAN almost 2 hours late due to late inbound arrival should have had 2.5 hrs to connect at AMS but by the time we deplaned had just 40 minutes to get from one end of Schipol to the other. My onward flight had already boarded but was waiting for the 3 passengers from the MAN delayed flight otherwise it would have meant staying in AMS overnight. Food on board was awful (a piece of cake and a very weak coffee).

Whilst the service was reasonably good I have never sat in such uncomfortable seats. The 11 hour 20 minute flight from Osaka to Amsterdam on a Boeing 777 was the most uncomfortable I've ever been. The problem wasn't the leg room which was similar to most economy cabins it was the width of the seat and the actual comfort of the seat - it's the first flight where I've experienced backache. When I transferred in Amsterdam to a KLM Fokker 70 to fly back to Leeds it was bliss the economy seats were like padded armchairs. I've made a mental note never to fly in a 777 again unless there's absolutely no choice and the journey is of extreme importance.

Flew Detroit-Amsterdam-Valencia returning via Valencia-Amsterdam-Atlanta from April 3-8. Flight over was Delta Airbus with Delta crew did not offer Economy Class seating. Overall good service food entertainment system. Return trip from Amsterdam to Atlanta was on what I'm guessing was a new KLM A330 aircraft with Economy Class seating and was exceptional in every aspect. The KLM staff are some of the best you will find. The food and drink kept on coming and was very good. Inflight entertainment did have to be re-booted once as some passengers screens stopped working but was only a minor inconvenience for those of us without the problem. My first time booking with KLM and I will certainly fly them again.

March 15th and 26th Canada - Amsterdam - Germany and return. Staff kind and attentive many smiles and polite at all times. The food offered is below standard. I'm not picky when it comes to airline food but even I was not able to enjoy any of it. All the food served was cold or undercooked. Other than that very smooth flights.