KLM Royal Dutch Airlines

Flew last night with KLM from Chicago to Amsterdam in business class. This was the old business class in a 747 must be one of the last planes they have not converted the crew said it would be done in 6 weeks and I feel pity for anyone who has to fly this plane in the next 6 weeks. KLM old business class product is the worst in the industry outdated and very uncomfortable seats. On top of this as they are phasing them out they apparently also do not keep up maintenance. My chair power and motor to recline we're not working. I am staying away from any flight where they have the old business class the value for money is not acceptable.

SIN-AMS-GVA. The plane from SIN-AMS had what appeared to be folded paper forced in the gaps between the plastic pieces overhead probably to prevent noisy squeaking. The seat was hard. The screen was small. The movies were not the latest. The FA's were okay.

KL 0611 April 10th. Very attentive staff good food and drinks adequate and helpful response on questions. Great experience.

KL 0612 April 20th. At check-in in Chicago: given a free upgrade to business class for the flight to Amsterdam Schiphol. When you really want all the luxury and attention choose business class from KLM. Great service lots of space with the abillity to take a fully horizontal sleeping position (I'm 6 ft 3). Good size LCD screen etc. We enjoyed this champagne-experience.

KL0409 AMS-Almaty 18/4/2014 on an Airbus 330-200. Plane was the last in a series bought in 2010. Chairs (business class) are similar to Air France. Not full-flat. Easy to sit in a trouble to lie down on/sleep in. Service was not excellent. Typical Dutch. It lacked attention to detail. Flight was on time. If only they would install decent chairs. Entertainment was good with plenty of choice. Price is reasonable for what you get.

I have traveled YYZ-AMS-BOM through KLM for 5 times in last 8 years and the quality of service is deteriorating as time progresses. I was happy to get a good deal for my trip only to realise that now I can carry only one piece of baggage on international flight (Jet Airways still allows two pieces of luggage at same price). YYZ-AMS leg was the most uncomfortable one with hardly any legroom on Boeing 737. Once you fit yourself in the seat it is a mammoth task to pry yourself outside of the seat without disturbing fellow passengers. The seats themselves are pretty uncomfortable too. Thankfully YYZ-AMS leg lasts only 6 hours. I ordered Asian vegetarian meal - big mistake - tasteless food. Dessert contains only few pieces of fruit. The staff seemed ok - not courteous though. They seemed to be doing their duty but customer service is definitely not their focus. AMS-BOM leg was operated by Delta and hence space was not a constraint. Better service than KLM. Vegetarian food was still bad.

Was booked for a flight to Denmark on KLM. The initial leg was on Delta and I was worried about that part but I had to transfer in Amsterdam with only a 1 hour layover and almost didn't make it. Amsterdam airport is something of a mess - long long terminals and long long lines. The flight back was KLM all the way. We left Amsterdam 1/2 hr late but looked to be landing in LA on time. Then the pilots got waived off and had to go around again. Result? We were 1/2 hr late. Sat in the hot plane on the tarmac at both LAX and Amsterdam as they were having gate issues combined with AC issues. Probably won't fly them again.

JFK to AMS and then AMS to ATH. First the JFK flight: We flew on the lovely new Boeing 777-300ER on this extremely short transatlantic flight from New York to Amsterdam around 6 hours flight time. After boarding it felt very clean and new just as an airplane should be. After sitting down it was obvious the seats were incredibly small about 17.5" wide. Luckily I had an aisle seat allowing me to stretch out a little. The crew acted calm and professional and wanted to help anyone in any way possible. After takeoff I watched a quick film and then was presented with dinner. Just before they served us hot towels which was a nice touch. In my case I ordered the vegetarian pasta dish served with rolls. The flight attendant serving the food was very engaging and personable and wanted to know nearly anything about our trip. My fellow students who came on the trip were sure to ask him questions to which he responded politely. After dinner I settled down for a small nap and just about four hours later the cabin lights were turned back on in preparation for landing. A hot towel was once again given to us which helped us clean up for arrival. Upon landing the flight attendants gave a very polite goodbye and sent us on our way very quickly. Afterwards I was sure to thank the gracious flight attendant who had been so polite to which he wished me luck and great fun in my final destination. Then the flight from AMS-ATH: This flight was conducted on board a Boeing 737-800. The seats again were very similar in that they were small. I was stuck with a middle seat in this case but slept soundly. A sandwich was served which doesn't happen on flights domestically in the U.S which gave me a sense of that European spirit. After landing in Athens the flight attendants once again wished us goodbye. All in all this is one of my favorite airlines and I have not ever had a better flight attendant than the one on the flight from JFK. I look forward to my next flight on KLM!

OSL-AMS-HAV. KLM is a really good reliable and above all friendly airline. A330-200 for AMS-HAV means much better seat-width than sister-airline Air France's 777-300 used on CDG-HAV a far more comfortable 2-4-2 seating than the 777`s 3-4-3 and of course only half the amount of passengers making arriving formalities in HAV much faster. Still the success-key is the cabin crew and the in-flight service standard. First pre lunch drinks with pringles then a hot towel followed by a good hot lunch (choice of main) and after collecting meal trays: coffee/tea with cognac/liqueur. Ice cream was offered with coffee (and/or drinks) mid-way + several offerings of water/coke/juice through flight and a hot towel again before a new hot snack/meal in good time before landing. All this offered by crew members who seem to enjoy their work. Who can ask for more in economy? (Have flown KLM several times on long hauls and this seems to be their standard service program in economy). Hopefully some day in the future KLM/AirFrance will lean totally on KLM`s service standards.

2 days ago we took a flight from Panama to Amsterdam with KLM: what a terrible experience! Half of the employees appeared bored. The highlight was the situation when employees began discharging passengers who were waiting at the gate and forced us to pass the security check again. No more KLM!