KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
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10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flew Bristol to Lima business class. No delays on either journey. Seats were comfortable able to catch a few hours sleep on the overnight flight on the way back. The entertainment system was good the cabin crew very attentive. Travelling to and from Bristol went without a hitch despite a tight connection on the way back.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(Japan)

I have taken 4 international flights in the last week with KLM. One was canceled-I was given the offer to take a partner flight so went to the airport but all seats had been taken-went home and took the next day flight. On arriving in Amsterdam for a connecting flight to London there was over a 3 hour delay - finally got on the plane to London and there wasn't any running water in the lavatory! I am just back in Japan minus my checked-in bags! I do not know if this is the norm with KLM but it has been a nightmare as 3 out of 4 flights I have taken have had problems. I have an exceedingly bad taste in my mouth-my 12 year old son too.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

KLM Royal Dutch Airlines customer review

(United Kingdom)

Dreadful experience. 28th July. 3 hours on the Tarmac at Glasgow because Schiphol airport was closed due to weather conditions. Yet they still flew us into the chaos knowing that we had missed our connecting flight and that all flights out of Amsterdam were cancelled or delayed. Long story cut short 200000 cases lying in the hold in Amsterdam KLM staff rude and not enough of them to deal with the amount of people requiring flights. Stood for 8 hours in queues along with hundreds of others with only a bottle of water given to us free of charge they told us to find our own hotel rooms for the night and they would refund the cost first night of our holiday lost luggage then lost for 4 days! Holiday to Lake Como completely ruined. No customer service whatsoever! £25 voucher given to us with our lost luggage for our next flight with KLM- no thanks KLM we will use other airlines. Never again will we fly through Schiphol or use KLM.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
1/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

LHR-AMS-DXB in business class. By far the best part of the flight was the Skyteam lounge at H/row T4 Amsterdam's lounge was tired unwelcoming huge queue to enter and poor selection of refreshments. Schiphol is undergoing a major refit avoid until completed! Very old aircraft with equally tired crew who did the minimum to service a full flight. I can only imagine that the KLM cabin crew are on fantastic salaries otherwise why would they want to be there? It certainly had nothing to do with wanting to provide any level of service. Food average frequent beverage service and on schedule arrival. As a FB Platinum for life member I have tried to remain loyal although with so many airlines flying into the ME region now I will certainly shop around. What's the point of being loyal if there is absolutely zero interest from KLM when giving them your business?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

KLM Royal Dutch Airlines customer review

(United Kingdom)

Amsterdam to LHR - travelled on KLM after 14 years and now I wish that I hadn't. As a very frequent flyer KLM staff are some of the most unfriendly I have come across. The only positive experience of the whole journey was the check in/baggage drop. I personally believe that as consumers we have other better options than KLM to choose from.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

KLM Royal Dutch Airlines customer review

(Canada)

We flew direct from Amsterdam to Calgary on July 18th 2014 in economy class and had a great flight. We had a very pleasant male flight attendant who was excellent. It was our first KLM flight and we were very pleased with everything from superior service to piping hot food movie selection timely arrival and the comfy pillow and blanket provided. We highly recommend them. The plane was full but the service and pleasantness of staff was still great even though they were kept very busy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Thailand)

Return flight from Thailand to Bristol UK via Amsterdam outward journey went as smooth as silk checked in online arrived early and dropped my baggage - took about 30 seconds. Everything ok with boarding tiny uncomfortable seat. I had already booked a comfort seat for return very glad that I did. Amsterdam was a good transfer arrived at Bristol with no problems. The return was horrible first of all checking in online for Bristol was a waste of time check-in opened late and no baggage drop. Informed that I was 3 kilos overweight and must pay £79. Onboard staff and food were excellent. Probably the first and last time with KLM.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(United States)

Just flew R/T from IAD-AMS-Dammam Saudi Aradia. I have not been on KLM international for years and based on European flights I had taken I was not expecting much. They had exceptional fares to Middle East so I tried them out. I was really very pleasantly surprised. Outstanding service on all 4 legs of the journey. Staff very attentive with the purser speaking to every business class passenger. Food about average for an international airline. Planes were A330's seats much like Qatar Airways I rarely lay flat but it looked like others were able to. Amsterdam is a very good transit airport and the KLM lounge is very good thought it does not have a great variety of foods (what it has is good). Best part of the lounge for me was the "deep rest" room with chaise lounges in carrells in a very dark room with just enough light to get around. My other European favourite airline is BA and I give KLM the edge with the more people-friendly airport. Too bad for me they're not in the OneWorld Alliance.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

KLM Royal Dutch Airlines customer review

(United Arab Emirates)

Booked flights from Abu Dhabi to Glasgow on three separate dates in July for family of four. Experienced problems with each flight on the 8th daughter missed connection to Glasgow due to flight delay from Abu Dhabi as a result spent 6 hours in Amsterdam airport and as compensation was given €10! On the 17th luggage failed to make the connection again due to flight delay and today the 25th my wife failed to make the connection again due to flight delay and was sent via Birmingham to Glasgow on the last FlyBe flight (further delayed by one hour) resulting in a total travel time of over 17 hours. The luggage was received the next afternoon however KLM could not advise delivery time therefore day wasted waiting in hotel room. KLM support found to be very poor particularly the Dubai call center and on line check in facilities. Why offer flights when the connection cannot be made?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

AMS-SFO. Was keen to take this flight because of the unusual schedule leaves AMS at 09.50 not uncivilised but with a ten hour flight time and an eight hour time difference it lands in SFO at 11.45. Wake up in Europe and be on the Pacific coast before noon! I tracked the punctuality of the flight in the two days before my own and it was five hours late and four hours late respectively so I should have been relieved that we were taxiing only one hour late although my dream of a morning arrival in California was dashed. The reason given was late arrival of the inbound aircraft but with all the flight tracking apps these days airlines are going to have to be more creative with their excuses - our aircraft had arrived from Paramaribo hours earlier and on schedule. New business class seat on KLM is pretty good note that only window seats have a little shelf next to the headrest so I had room for books iPod et al but not sure what aisle pax are supposed to do with their stuff. Food was excellent was sorry they didn't have a spare as I would have eaten it up despite being quite full. Only downside was the crew were not very friendly overall and one in particular was extremely unhappy to be there a lot of hostility on show which is inappropriate given what biz class pax have paid. Landed half an hour late still one of the first international arrivals of the day so immigration took only a couple of minutes and bags were delivered promptly. I would take this flight again but hope for a happier crew next time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes