KLM Royal Dutch Airlines

Flight from Toronto to Amsterdam was delayed (4 hours). The $20 voucher that was given for the delayed was invalid throughout the airport and KLM staff was rude and refused an explanation when asked. Flight from Amsterdam to Toronto was once again delayed and the entertainment screen in approximately half of the seats (including mine) did not work. Not a good experience and will not travel again with KLM.

CAI-AMS-EDI. LON-AMS-CAI: The flight from CAI to AMS was ok and comfortable that is due to an empty flight so I could take a row of 3 seats to stretch out the food was good and basic service was very good. Arrived to AMS on time but for no obvious reason the jetway to disembark the plane was not working! So they made us go down the plane by stairs and then climb side stairs again of that broken jetway to get into the terminal. It was very tiring especially with your carry on's. 2.5 hrs connecting time at Schipol then flew KL again to Edinburgh B737-400 nice and new aircraft snack was fine and service was very good. LON-AMS was in that Small Fokker 70 it is really a very small plane thank goodness the flight was really short AMS-CAI the boarding was chaotic security was endless the flight was full and the seating was really very narrow and annoying. Food was ok and entertainment was fine.

KL1263 full 737-700 very good service level and attentive staff. The nice views above the Alps makes this Saturday morning flight complete in the positive way!

IAH-AMS-SVO. Departure from IAH on time and early arrival to AMS. Flew in Economy Comfort but without comfort as seats are the same as without the "comfort" attribute except they have 2" of extra legroom. Service onboard decent and staff friendly as long as you do not ask for another something. AMS-SVO on B737-800 with seat configuration that charter airlines use. Practically no legroom at all. STW very rude when I asked her to move rows and although boarding was over she insisted that I could not move in order not to disturb the weight balance of the aircraft! I am a FF with a gold elite status and such answer left me shocked. Overall except comfort onboard KLM is ok.

Traveled in July and Aug From Amsterdam to Arusha and back. I had heard KLM consistently had less than stellar reviews and they lived up to their reputation. Their food customer service and cabin quality paled in comparison to Delta who handled the second leg of the trip. If There was another option I would not travel KLM again but I expect that is why the get away with what they do.

Amsterdam-Lima 777-300ER. 10 abreast seating in the 300 made for a very cramped experience especially in the middle. This coupled with the outdated infotainment the plane being totally full and ridiculously tough 'calzone' and the odd decision to freeze the passengers with the air conditioning midway through the flight made the 12.5 hour journey uncomfortable.

KLM trying to become the airline with the worse pr as no respect or appreciation for fq travelers. Two days ago BRU-AMS-TLV all well until now. When arriving in lounge at AMS airport I discovered we would not fly non-stop to TLV as booked and paid for. We had to endure a one hour stop in Larnaca for no valid reason whatsoever as a very late arrival in TLV. No compensation no refund no re-routing. I am a platinum for life member of AF/KLM (skyteam) I will not fly KLM anymore.

KLM has the best e-checkin service that I've seen. They make getting to your flight an efficient and easy process. And although this Amsterdam to Barcelona flight on an 737-800 is only 100min in duration they served wonderfully packaged fresh food and drinks.

Amsterdam - Johannesburg KL592 27th July - 17th August. Perfect trip. The best crew very good food good entertainment. An unforgettable journey with KLM to Johannesburg! We paid less than half the price the cheapest other airline asked.

KL1774 FRA-AMS 16/8/2014 on Embraer 190. Efficient online check-in and friendly staff at baggage drop off. The seat comfort was remarkable (seat 4A) comfortable leather seats and more than enough space. The flight had a delay of 30 minutes due to late arrival of the plane. Many passengers were afraid to miss their connection but the co-pilot and crew informed them well. Flight attendants were not as friendly as they use to be (both flight attendants were British and not Dutch). One drink and a snack was served.