KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

My wife and I flew with KLM from London to Amsterdam and then on to Aruba in September. Our outgoing flights were outstanding. Good food good entertainment and good staff we could not be more pleased. However our return flight was the opposite food was extremely poor seen very little of the staff but the entertainment was ok. I fail to understand how an airline can achieve the two extremes in a very short space of time. KLM showed us that the airline has the potential to be outstanding but appears to have continuity issues.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(United States)

I have flown KLM on hundreds of flights. KLM is great in a lot of ways - clean responsive and a friendly staff. However they seem to really dislike Delta Sky Miles members. I have been a SkyTeam Diamond Member due to travel for more than four years straight. It never fails. KLM will guarantee great seats for its direct ticket passengers but it will ALWAYS shove the Delta passengers into middle rows/seats no matter what. You might get lucky on occasion. But typically KLM will not support its partner airline programs. I did not have similar experiences with Kenya Air or Air France. KLM seems to be the only member of the team that acts this way.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(United States)

We took KLM from LAX to Amsterdam in September 2014 we booked two seats together with "extra legroom" (an extra $180) and arrived at the airport 3.5 hours before the flight to check-in. When we checked in we were told that our seats had been sold. The ground crew made no effort to apologize nor offer an alternative solution. Ultimately we were seated in the back of the plane adjacent to the restrooms terrible seats. I think this is called a "bait and switch" on our return flight they did same thing to couple behind us.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

KLM Royal Dutch Airlines customer review

(Canada)

Flight from Toronto to Amsterdam was delayed (4 hours). The $20 voucher that was given for the delayed was invalid throughout the airport and KLM staff was rude and refused an explanation when asked. Flight from Amsterdam to Toronto was once again delayed and the entertainment screen in approximately half of the seats (including mine) did not work. Not a good experience and will not travel again with KLM.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Sao Paulo - Amsterdam - London and back. Their website was very efficient and online check-in worked fine. Picked up the boarding pass at the airport via self service machine without any trouble. Boarding was efficient and quick. Plane (B777-300ER) left on time. I am not that big but leg (and knee) space was more than enough (considering it was economy). Enjoyed the IFE although I do believe the movie selection could have been better (however it changes monthly). Food was good and I must state that the fact that KLM constantly replaces the snacks on the back of the plane is very good: If you are ever thirsty or hungry you can always find a constantly renewed set of snacks and drinks at the back. I had a good short haul experience (B737-800). Leg space good and nice crew. Nice snacks were served there as well. I had the same experience on return and I must say that I considered KLM a great airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

KL1263 full 737-700 very good service level and attentive staff. The nice views above the Alps makes this Saturday morning flight complete in the positive way!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Egypt)

CAI-AMS-EDI. LON-AMS-CAI: The flight from CAI to AMS was ok and comfortable that is due to an empty flight so I could take a row of 3 seats to stretch out the food was good and basic service was very good. Arrived to AMS on time but for no obvious reason the jetway to disembark the plane was not working! So they made us go down the plane by stairs and then climb side stairs again of that broken jetway to get into the terminal. It was very tiring especially with your carry on's. 2.5 hrs connecting time at Schipol then flew KL again to Edinburgh B737-400 nice and new aircraft snack was fine and service was very good. LON-AMS was in that Small Fokker 70 it is really a very small plane thank goodness the flight was really short AMS-CAI the boarding was chaotic security was endless the flight was full and the seating was really very narrow and annoying. Food was ok and entertainment was fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

KLM Royal Dutch Airlines customer review

(Russian Federation)

IAH-AMS-SVO. Departure from IAH on time and early arrival to AMS. Flew in Economy Comfort but without comfort as seats are the same as without the "comfort" attribute except they have 2" of extra legroom. Service onboard decent and staff friendly as long as you do not ask for another something. AMS-SVO on B737-800 with seat configuration that charter airlines use. Practically no legroom at all. STW very rude when I asked her to move rows and although boarding was over she insisted that I could not move in order not to disturb the weight balance of the aircraft! I am a FF with a gold elite status and such answer left me shocked. Overall except comfort onboard KLM is ok.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(United States)

Traveled in July and Aug From Amsterdam to Arusha and back. I had heard KLM consistently had less than stellar reviews and they lived up to their reputation. Their food customer service and cabin quality paled in comparison to Delta who handled the second leg of the trip. If There was another option I would not travel KLM again but I expect that is why the get away with what they do.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Amsterdam-Lima 777-300ER. 10 abreast seating in the 300 made for a very cramped experience especially in the middle. This coupled with the outdated infotainment the plane being totally full and ridiculously tough 'calzone' and the odd decision to freeze the passengers with the air conditioning midway through the flight made the 12.5 hour journey uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no