KLM Royal Dutch Airlines

First off the plane was clean and the crew were smiling friendly and very helpful. Every time someone called an attendant you could see several of them jump to attention and immediately attend to the passengers needs. The food was pretty good. My partner got the Dutch style meal and it was always delicious and I kept getting the Asian meal which was just ok. The website said that economy would get an amenity bag but these were missing from our flights so we didn't have an eye mask and toothbrush as we thought they would be provided but they were not. The seats were awful. My partner and I are not big or tall and we are usually quite comfortable in standard economy seats but these were horrible. My knees were touching the seat in front of me and there was a box under the seat in front of me so I couldn't put my feet anywhere. At mealtimes it was difficult to eat because we had to keep our elbows in to keep from elbowing our neighboring passengers. By the end of our going flight we had decided pay for the exit row seats for the return flight (AMS-NRT return). I don't get it because this is not a budget airline but the seats were so tight. There were cheaper airlines flying to Tokyo but we chose this one thinking it would be more comfortable. We have flown KLM for intercontinental flights and they are good but the long haul flights we probably won't do again and opt for a more comfortable airline.

Manchester-Manila return 03/10/14 and returned 19/10/14. Flights delayed after stop over in Taiwan going to Manila and from Taiwan going back to Amsterdam. Had to disembark twice in Taiwan as transit passengers. Air conditioning system not working properly on the ground going back to Amsterdam. So hot and inconvenient with no proper updated announcement as to what's going on. Very cheap and inconvenient earphones. Very limited inflight entertainment choices. No inflight menu selection food so so and the cabin crews just shove the trays in front of you - not very hospitable. Poor handling of ground staff about transfer and connecting flights due to delays. Messy chaotic and tiring flights. First time to fly KLM and the experience puts me off using their service again. Overall experience not enjoyable and won't recommend it. Needs improvement.

KLM are generally a safe choice. Their economy short haul service is up there with the best. Free sandwich alcoholic drink coffee and biscuit. Flights are always on time and staff are professional. If I pulled them up the first point would be on the use of the Fokker F70s this is 1996 technology and long overdue for replacement with with Embraer's or Bombadier's latest product. If you sit next to the emergency exit you can practically hear the air leaking. Secondly their prices can vary for no reason at all. Would choose again if price works.

Delayed flights. Poor air conditioning system. Poor communication with passengers regarding delays. So-so food no inflight menu selection. Very poor and cheap earphones. Not very hospitable cabin crews. Very few selection of inflight entertainment. Very poor handling of ground staff on delays and transfer and poor communication between themselves. Overall rating: Poor needs improvement. Not a very good first time experience flying with KLM. Not good value for money and I would not definitely recommend it.

Flight from Helsinki to Amsterdam this morning has so far been a joke. For check in and boarding they had 2 clerks and 1 priority lane for a full flight. Even if queue was extremely long (schools autumn break) no additional measures were taken and queue time was an hour. When the given boarding time was close two clerks left even if there was still a queue. Now we are about to take off (delayed) as a drunk passenger had to be removed let's see what's next.

I flew KL876 9 Oct BKK-AMS and KL875 AMS-BKK. I was delighted to see that KL has retained its Dutch identity and good service. I flew in Economy Comfort outbound economy to BKK. Leg room was good in economy and of course better in Comfort. Two hot meals served in each direction. Meals were good quality. Fresh and tasty. Free wind and beer offered during the flight. KL allows small personal electronics from gate to gate (in airplane mode) so I enjoyed reading from my Kindle as I liked. Crews and ground staff were friendly and helpful. KLM is a professional airline that is putting US carriers to shame!

First time flying KLM for a long haul flight from Geneva-Amsterdam-Jakarta (via Kuala Lumpur) vv. Had a ticketing issue in Geneva but ground staff handled it. Both flights boarded on time however my flight from Amsterdam to Jakarta was delayed 30 minutes. Arrived on time in Jakarta. My flight back from Jakarta also had some issues first the ticketing (again) and also the baggage handling as I have Elite Status on Skyteam I was supposed to get 10 kg extra however I needed to pay 100USD for my 5 kg extra. The food was tasty cabin crew did what they should although they were not willing to fill my bottle of water on my flight from Jakarta to Amsterdam. the entertainment was good. The seats were uncomfortable especially on their 777-300ER (very narrow and not enough legroom for me 178cm tall).

AMS-NBO Left on time KLM is not the best of airlines although it still would like to consider itself one of them. Their tickets are overpriced compared to the comfort you get with Middle East carriers. The food is poor. The economy class menu is never changed - you eat the same food over and over again. The food is way below the standard of some other 4 and 5 star airlines. Same goes for the inflight entertainment. Not many new movies lot's of old stuff. And the screens and remote controls are old small and cumbersome. However the crew was as always most helpful and friendly and gave me the feeling of being valued as a frequent flyer and most importantly they got the job done on time. They get you from A to B without any / much delays which these days is more of an exception than standard at most airlines. I live in Amsterdam which is KLM's homebase if I lived somewhere else I would not fly KLM this much.

Having booked a series of long-haul Business Class flights with KLM I searched their website and their Terms and Conditions just to make sure that in line with all other airlines they allow the inflight use of CPAP machines (CPAP = Continuous Positive Airway Pressure - a small air pump that prevents sleep apnoea). As they provide power sockets to their long-haul Business Class seats I assumed that this would be no problem but believe it or not KLM will not allow passengers to connect medical equipment to their power sockets! KLM allow passengers to connect anything else to their power sockets (computers tablets DVD players phone chargers electric razors etc) but not medical equipment. I have told KLM that my little CPAP machine is electrically tested and internationally certified for aircraft use - but still they say no. When asked why they refuse to answer. What a disgraceful disgusting policy and what an arrogant attitude!

DFW-AMS-VIE on Aug 25 DFW-AMS on an old Airbus 330-200 AMS-VIE on a 737-700 both legs in World Business Class / Business Europe. DFW-AMS was on-time FA's were very attentive and friendly addressing passengers by name and in at least 4 different languages based on the passengers nationality brilliant crew! WBC seats on the old Airbus 330-200 were tired angle-flats which although comfortable for resting were not comfortable enough for a decent sleep which I consider the most important requirement for a night flight in Business Class. Configuration was old style 2-2-2. IFE was AVOD but screens were again low quality and system has seen better time; e.g. only the third pair of headphones I received actually worked. Meals served were Cajun Tuna and Chicken Tikka Masala (or Steak or Cannelloni) for dinner and Blueberry Pancakes (or Feta Omelette) for breakfast. Food served was ok catering on the flight out of KLMs home base Amsterdam on the way to the US was far superior to the offerings on this flight back. Wine list again nice with some interesting choices out of the box. AMS-VIE was fine and on-time with nothing special to report seats were economy seats with the middle seat left vacant KLM uses a rented lounge facility in DFW which was OK with a good selection of drinks and limited food offerings definitely better than the typical lounges run by the US airlines. KLMs Schengen lounge in AMS was again comfortable again with a decent drink selection and limited food offerings. Transfer in AMS meant walking long distances but was eventless otherwise. Transfer immigration and security control involved considerable less waiting time than I remember from previous instances. I have flown with AA BA AY IB and LX on transatlantic routes over the past years and all featured more modern planes with better business class seating. KLM needs to retire or update these old planes to offer a really competitive transatlantic product. So except for the seating a good flight but due to the old seats far from perfect product for a night flight. Recommended if available at a very competitive price.