KLM Royal Dutch Airlines

Taipei to Amsterdam. I am quite familiar with that flight and I already know the defects (old air plane etc.) but I chose it nonetheless because of the convenient schedule. On my last trip the impression is that the company was saving money on every aspect. The food was shameful. The main dinner dish was pieces of chicken in a brown sauce with some peanuts in it. The breakfast made even less sense - the main food was one square omelette with one bacon slice served with two pieces of cheese and one stale croissant. The inflight entertainment / control did not work and this meant no reading light throughout the whole trip no possibility to call the cabin attendants (even to get a glass of water I had to jump over my neighbour). All this on top of the old airplane lack of privacy and an extremely uncomfortable sleeping position (as the seat is not horizontal every time you turn then you have to climb up the seat again). The ticket cost 5000EUR return I would not recommend it - a shame KLM fell so low.

KL1383 Amsterdam-Warschau (19/11) on Boeing 737-700. Wonderful flight as always! Nice crew tasty sandwiches a good selection of drinks (served twice!) and comfortable seats!

KL1602 (FCO-AMS): I would describe the whole experience as efficient yet comfortable. As this is a short flight (2 hours) the crew managed to make the flight pleasant. The service was offered twice the first with sandwich with cheese and selection of drinks (hot beverages and soft drinks) and followed with tea and coffee with biscuits. Crew were nice and helpful for the full flight and noticed how they are really aware on recycling meal packaging after meal service was completed. Totally recommend KLM for the regional Europe flights as they have managed to make the flight comfortable and seamless.

Rio de Janeiro - London via Amsterdam B777-200. Overnight flight from Rio to London - lucky for me I got an empty seat next to me. The seat actually felt quite roomy for economy class seat pitch seemed generous. The exit row upgrade was absurdly priced at £120 (on a £490 flight) at time of booking - for comparison the first leg with Air France was £50 which I paid. KLM also offers 'economy comfort' which seems to be premium economy but at €180 to upgrade I ignored - you can check out on the seat map if you actually get more room but I looked closely on the way out of the plane and there is no discernible difference in pitch and still a 3x3x3 configuration. IFE was exceptionally poor on this flight - I'm not sure if 2014 has been a bad year for blockbusters but very little worth watching and each TV show only has one episode which is very annoying. Why would you only want to watch one episode is beyond me. Food was pretty decent though and the service attentive so overall a positive flight. Amsterdam Schipol a nice airport to transfer through as well.

Early Sunday morning flight on 9 Nov AMS to MAN on a KLM 737-800. Flight left a little late but the very short flight time made up for the delay. Arrival 10 minutes before scheduled arrival time. Professional and friendly crew. Service with a smile. Catering was nothing special tea and a cookie but nothing more was expected. Excellent value for money only 112 euro return. Actually much cheaper than so-called low cost carrier on this route. Return pretty much the same. Arriving just 5 minutes late in AMS due to the long taxiing after landing. Well recommended.

Flew KUL-CGK and return - travelling with a 2 year old toddler. Crew were generally attentive. The crew who served our aisle on the return flight was exceptionally pleasant to our little girl. Meals were appropriate for a 2-hour flight and and suited time of the day however no options were offered.

Flew JFK-JNB via AMS. Seats were uncomfortable close to no recline cabin was hot and the food was pretty poor. Heard a lot about Schipol airport but it turned out to be a cross of La Guardia and Frankfurt. I don't recommend KLM if the flight is over 7 hours long.

Flew from Toronto - Amsterdam and return. The first flight was one of the last for the MD11. The return was 747. The seats on the 747 were excellent. The upper deck was like a private room. Staff were first rate. The captain came and introduced himself as did the chief purser. Staff were attentive and often anticipated requests. The meal out of Toronto was fair at best but it always is. Out of Amsterdam it was very good. The sole was one of the best meals I have had on an aircraft in years. My only negative is the departure gate in Schiphol. Security is cleared at the gate. This meant the flight was called an hour and a half before departure. All the passengers were squeezed sardine lik in the tiny waiting area. There was not enough seating. Wheelchairs had to push through with the result that people were stepping on each other. I mentioned this to the KLM attendant at the gate. She told me to write the management. Bottom line avoid Schipol for departures.

First off the plane was clean and the crew were smiling friendly and very helpful. Every time someone called an attendant you could see several of them jump to attention and immediately attend to the passengers needs. The food was pretty good. My partner got the Dutch style meal and it was always delicious and I kept getting the Asian meal which was just ok. The website said that economy would get an amenity bag but these were missing from our flights so we didn't have an eye mask and toothbrush as we thought they would be provided but they were not. The seats were awful. My partner and I are not big or tall and we are usually quite comfortable in standard economy seats but these were horrible. My knees were touching the seat in front of me and there was a box under the seat in front of me so I couldn't put my feet anywhere. At mealtimes it was difficult to eat because we had to keep our elbows in to keep from elbowing our neighboring passengers. By the end of our going flight we had decided pay for the exit row seats for the return flight (AMS-NRT return). I don't get it because this is not a budget airline but the seats were so tight. There were cheaper airlines flying to Tokyo but we chose this one thinking it would be more comfortable. We have flown KLM for intercontinental flights and they are good but the long haul flights we probably won't do again and opt for a more comfortable airline.

Manchester-Manila return 03/10/14 and returned 19/10/14. Flights delayed after stop over in Taiwan going to Manila and from Taiwan going back to Amsterdam. Had to disembark twice in Taiwan as transit passengers. Air conditioning system not working properly on the ground going back to Amsterdam. So hot and inconvenient with no proper updated announcement as to what's going on. Very cheap and inconvenient earphones. Very limited inflight entertainment choices. No inflight menu selection food so so and the cabin crews just shove the trays in front of you - not very hospitable. Poor handling of ground staff about transfer and connecting flights due to delays. Messy chaotic and tiring flights. First time to fly KLM and the experience puts me off using their service again. Overall experience not enjoyable and won't recommend it. Needs improvement.