KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1168 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

KLM Royal Dutch Airlines customer review

(Egypt)

Just returned from a round trip - Cairo to Calgary via Amsterdam. This was my first time on KLM and I must say that I was impressed. The crew worked hard on all flights and we were well fed and there were regular juice/water runs. On the Amsterdam to Calgary sector there were additional snacks and drinks available in the galley. Crew were friendly smiling and very accommodating not something that you always see these days on European airlines. The only thing I would say that could be improved is the selection of films/tv programmes on the inflight entertainment. Overall though a very good trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(Canada)

YYZ to AMS. In general the aircraft is very dated and the seats are among the worst I have experienced in recent history most major airlines replaced this style of seats years ago.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-SIN-AMS. Flights were very good. Both Flights on schedule. Flight attendants were friendly and service focused. Seat is fine leg room substantial. Good value for money. In my opinion KLM is a 4 star airline.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Amsterdam-Barcelona and back. Really nice service friendly staff. The connection was not very cheap but it was worth the money. On the return flight the food wasn't quite tasty but that's not so bad. If you don't have to have all the free food and stuff it's better to just fly a Low-Cost airline. I recommend this airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flew MME via AMS to NRT return. Outbound flight from Durham Tees Valley delayed by 20 minute because of snow storm still arrived plenty of time to catch my connection nice snack and drink service for this 50 minute flight. Amsterdam to Narita good service and FA's food good. Return delayed in Narita due to technical problem by 2 hours FA's good and very forthcoming with information about my connection flight good food decent. On arrival in Amsterdam missed my connection was booked onto the next flight given £20 for food and drink 50 euros off my next flight free phone voucher so I could contact home and free shower voucher to use with the mercury hotel. Overall even with the delay could not fault KLM's customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United States)

Washington Dulles via Amsterdam to Nairobi. The service was very competent and friendly. We had a mechanical problem with the aircraft from AMS-NBO which caused a significant delay. KLM did an excellent job communicating with passengers finding a new plane and calling in a new crew. Fortunately I was able to use the lounge but had friends in economy and they were all pleased with the service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Netherlands)

PBM-AMS 747-400. Seats in row 64 and 65. Late departure due to sloppy work at embarkation not to blame the airline. Bumpy flight due to turbulence again not to blame the airline. Entertainment system is OK though there is a lack of choices when flying regular with KLM. Seats are diminutive for me (being 6 ft 5). Food and beverages are good. Staff is very friendly and professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United States)

Great flight from JFK NY to Schipol. Great service good hot food. Had to change flights for return folks at Schipol were very accommodating and courteous. Got back to JFK and realized how awful NY is compared to Holland.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Poland)

Warsaw - Incheon and back. Everything was so-so but the entertainment system was awful. I'm a music and movie lover so was quite dissatisfied to see such a poor selection to choose from. Also the airplanes were not the cleanest I've seen. Positive were the comfortable seats in Economy class I could even stretch out.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

NCL-AMS return. Full but comfortable flights. Cabin crew smart and efficient. Flights on time. Snacks a little disappointing but adequate. A very straightforward route to Amsterdam from the North East.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes