KLM Royal Dutch Airlines

An excellent KLM flight from Amsterdam to Cape Town. The flight was on-time. The new World business class seat have more space than the old one, and is full flat in rest position. The catering was delicious, good food and a nice wine selection. Also the flight entertainment is on a good level as well. KLM has made a lot of improvements.

New York to Singapore via Amsterdam with KLM.The flight from Singapore to Amsterdam on 6th November 2015 was delayed for about 2 hours due to the incoming flight from Bali having been delayed by volcanic activity in Bali. The cockpit crew did a good job and managed to make up for some time and arrived in Amsterdam slightly earlier which gave me an hour to transfer to a JFK bound Delta flight instead of 30mins. The cabin crew was pleasant and efficient. There was some light snacks available in the galley although the food portions for the 2 meal service seem a little light. I did see quite a few hungry passengers approaching the cabin crew for food about 8-10 hours into the flight. The meals were satisfying and had a decent variety of items. I took the exit row seat (50K) against the wall (no windows). The seats seem cramped. Whenever the gentlemen next to me unfold his arms, his arms would come into my seat area and rest over my arms. This is not a case of his arms resting on the shared arm rest but a case of the arms coming past the armrest into my seat area. I put it down to the seats being placed too close next to each other which made for a very uncomfortable 13-14 hours flight. I'm 5'6" and not overweight so I don't think I was too large for my seat. The gentlemen was tall, large but not obese in anyway. Thankfully, the gentlemen made a point to fold his arms so that I didn't have to push my shoulders against the wall in order to give him space.

London City to Beijing via Amsterdam. The airline is so unreliable and I have not had one flight on time. The Beijing to Amsterdam has been delayed for 2 hours, due to the mechanical issues with the aircraft which has made me missing an importance family occasion. It is very tricky that the airline has set the delay as 1 hour 40 mins although the actual delay is more than 2 hours, could only guess they would like to avoid paying the foods and beverages. Then the Amsterdam to Beijing is late for another hour due to "late arrival aircraft" which does not tell you why it was delayed in the first places, which has made the connection extremely tight. Running through the airport without people to help. Finally get onboard flight to LCY, luggage not arrived and KLM is refusing on paying reimbursement for the personal goods The crews are doing a good job, entertainment system in general good and foods ok. However, KLM has missed the most fundamental operational requirements for on time arrivals.

Amsterdam to Beijing, and my booked seat was changed without prior notice. Special ordered meals were of bad quality. When comparing this experience with KLM, there are much better choices available. On my continuing flight from Beijing to Nanning with China Southern, all the things missed during the long haul KLM flight were okay (seat and booked vegetarian meal). Conclusion : first and last experience with KLM.

Living in the Netherlands, KLM is my airline of choice. I am also a member of the their flying blue program, trying to get my status to a point that makes sense. This review applies to all my flights with KLM this year. The last flight was not to bad. KLM planes are generally old and uncomfortable but on short flights that is not a problem. On longer flights (I flew to South Africa 4 times this year), I would not recommend them. The staff in almost all cases is friendly and will do all they can to make the flight bearable. But don't try to complain to KLM customer service, they are the worst in the industry and will ignore your request or simply insult you in their answer. I think KLM quality is going down over the years. They do their best to cope but I cannot help but fear that KLM will not survive in the long run as customer satisfaction is what makes us choose an airline over anything else. If any other airline would make Amsterdam an international hub, I would certainly reconsider them.

Flight was especially comfortable in one of the newer A330-300 planes of KLM. Flight was on-time, great staff and new safety video. Seat quite comfortable, better than the old Boeing 777-200 or A330-200 seats. Additionally the lighting in the cabin gave a nice atmosphere. KLM flights are good, but nothing really special.

Flew with KLM to Lima on via Panama and direct flight back. Flight to Panama was operated by Boeing 777-200. Quite an old one, with screens 10×15cm or so. Seat space quite narrow. The crew was quite helpful. Good experience was to fly on the second leg with Copa airlines: just 3.5 hours flight, but big touchscreens, very polite crew and comfortable seats. Flight from Lima operated by quite new Boeing 777-300. Bigger screen and better choice of entertainment, but the seats were very uncomfortable even for a person like me just 1.7m height. Almost no reclining. Vegetarian meal ordered - terrible. KLM is reliable, but the price they ask for their services is quite high for what you get. I'll definitely avoid them for flying to Asia as they are obviously still far away from service level of Middle -East carriers and when flying over the Atlantic will try some other options.

We are seniors and this is the second time using KLM. This year using a stop at Paris then to Rome to connect with a cruise we did our own booking on the KLM website. The flight from Toronto to Paris our luggage weight was okay on an Air France (sister airline) flight, also on our return two flights from Rome to Amsterdam and onto Toronto it was okay. When we checked in for our flight Paris to Rome it was at an Air France counter but the boarding pass said our flight was with Alitalia and to check in at their gate where a the gate they had a makeshift scale and weighed everything including my wife's purse, and said I would have to check in my carryon as along with a small bag it was overweight and to pay 70 Euros ($115 Canadian). We had no choice but to pay they said that they did not have the same rules as KLM which we were not told about. We called customer service to complain when we got home and they said they could not help even though we had booked on their site, and we would have to call Alitalia. When we called we were told that we would have to e-mail them as they do not accept phone calls which we did also to KLM but have not had any replies.

Barcelona to Edmonton via Amsterdam. Our KLM flight was cancelled due to fog in Amsterdam. No other flight that day was cancelled. We were put up in an airport hotel far from Barcelona. The hotel walls were so thin I could hear the person in the next room coughing all night. The next day KLM rebooked us on a inferior airline and when I wrote KLM about it they said they wanted to get me home to my loved ones. My loved ones were with me. We chose KLM for their reputation and it was a direct flight home. We nearly missed our connection in Toronto with the redirected flight home. We never would have booked the airlines we were put on.

I fly frequently between London and Amsterdam. I used to fly British Airways but they then introduced fixed seating on a hand luggage only fare (meaning unless you paid more, you didn't get a choice of seat). KLM seem to be competitive to the BA price but allow you to choose seats and only charge more for premium seats. I have to say I am impressed at KLM's customer care. So far they have changed flights for me without me having to take out a mortgage to pay for it, on my most recent flight I accidently left my tablet in the seat pocket, no problem - a very helpful KLM representative went back to the aircraft, retrieved it for me and brought it back to me in the baggage hall.