KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1357 reviews
6/10
4 star Skytrax Rating
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4/10

KLM Royal Dutch Airlines customer review

(Norway)

We bought tickets to fly round trip to Amsterdam from Oslo. My husband inadvertently pressed the wrong day for return but immediately called them within 5 minutes. They changed the date but made us pay 270 euros for the change refusing to consider an honest mistake. We received an email saying our day was changed. On the day of return we arrive at the airport and after waiting in line for 30 minutes we were told that we don't have a booking. We had to then go to another line to purchase our ticket and had to pay the difference of 270 euros again. We were told at that counter that we don't have to pay for our luggage as we are Delta frequent flyers but the lady at the luggage drop off refused to listen and made us pay 30 euros but after paying it our bag was returned due to an error so we went to another full service counter with our baggage where we were told we shouldn't have to pay for luggage. So now we have to claim the 30 euros online. So frustrated and disappointed with KLM. The ground staff were trying be helpful but were disconnected from each other.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(United States)

I flew from LA to Amsterdam. The service and entertainment was excellent. They had many options for movies and music! There was no need for me to ask the staff for anything since it was offered to me. The staff were friendly attentive and courteous. I had the best yoghurt I have had as well my favorite alcoholic drink. My economy class truly felt like premium economy or business class.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

KWI-DMM-AMS-MME Economy Comfort. I have worked in the Gulf for almost 3 years now and have only recently started flying with KLM. I generally use Saudia and have sometimes flown with Air France but I wish I'd decided to try KLM sooner. The caring and friendly service on board is great and the in-flight product is proving to be reliably good. Upgrading to Economy Comfort is definitely worthwhile. Seats 11D and 11G on the A330-200 to Kuwait and Dammam offer amazingly generous legroom. The catering service is the same as standard Economy but the options are interesting and have tasted appetizing. KLM also offers wine and beers once flights have departed Kuwaiti and Saudi airspace and these have been enjoyable. Movies on demand include current releases and the newer aircraft have decent sized seatback TV screens. There is no amenity pack - not even a simple pair of eyeshades and a toothbrush - on the overnight sector. This would make a nice difference when you are leaving the Gulf around midnight and landing at Schiphol at 6 in the morning. The in-flight management of services by the Purser was very polished and as previous reviewers have noted KLM seems to offer a solid choice. I took a connecting flight with KLM Cityhopper to Durham Tees Valley and the service was similarly friendly and professional on a Fokker 70 with two by three seating and the option of extra legroom. Bags were checked from Kuwait right through to Durham and the amenities at Schiphol whilst in transit were high quality. It is worth checking the schedule as some KLM Gulf destinations involve double hops and the order of these will vary from day to day. A flight from Dammam may stop at Kuwait before Amsterdam or call at Dammam en-route from Kuwait. If you board at the first call or leave at the second this will add a good ninety minutes to your journey whilst the aircraft is refuelled and cleaned. Passengers travelling onwards do not have to leave the plane and you can stretch your legs on board before additional passengers take their seats but travelling on the previous or the following day might remove the need for this inconvenience. Fares especially the least flexible economy fares have been very reasonable indeed in relation to the overall quality provided.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Had seat 10A which is the front row of the A330-300 which has a huge amount of legroom. Flight left and arrived on time. Food was quite good. Staff very friendly and one of the stewards was gorgeous. I would recommend KLM.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Palestinian Territories)

TLV-AMS-TLV in economy comfort flew in old but very clean 737-800 plenty of space in economy comfort and managed to sleep both ways quite well. Staff are always pleasant enough and a bit more professional than on most Middle Eastern carriers. The food was reasonable for airline food but definitely nothing special. The price was also quite good. KLM is an old solid European airline. Reliable even if a bit spartan. Would certainly use again if the price is right.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

KL1010/1012 return LHR to AMS for short city break. Both flights on time despite being very busy and circling over LHR. Well thought out light 3 course meal (even a menu) newspapers offered by very friendly cabin crew (on return journey they even offered best wishes to a bridal couple). Apart from being a bit expensive this was a delightful experience. Economy on this route is also very good value and includes drink and snack biscuits. Prefer to use LGW or LCY but KLM made the trek to Heathrow worthwhile.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Indonesia)

Apr 2014 KL809 KUL-JKT and KL810 JKT-KUL. Check in at KUL was hassle free as I was the first to arrive. For the 1.5 hrs flight only snacks were served which wasn't so filling. Wished they would have serve a more filling meal. Return flight the meal was nasi lemak which was too salty! I would recommend you choose a special meal so you get a better meal than others. Plus the air con on the aircraft wasn't that cold. They should turn down the air con temperature so everyone would be comfortable. Return flight was on 28 April 2014 (KL810).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Canada)

March 2014: KL 672 and KL 671 - Montreal to AMS and back on the old MD11 in business. The seats are old and I am looking forward to October 2014 when the MD11 will be replaced. However service on this route is always good. Dedicated staff easy going and attentive.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

KL0410 Almaty-AMS 25/4/2014 on an Airbus 330-200. Plane was the last in a series bought in 2010 and chairs (old business class) are similar to Air France. Not full-flat. Easy to sit in a trouble to lie down on/sleep in if not on the first row (more space no leg restrictions but still not flat). Service was good/food very nice. Flight was a little delayed. Entertainment was good with plenty of choice and reasonable LCD-screen. If only they would install decent chairs in these planes as well.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Germany)

FRA-AMS-BCN-AMS-FRA in March. All flights on time so transfer in Amsterdam was quite easy. Walkways at Schiphol airport can be very long beware of too short connection times. Short flights FRA-AMS uneventful but KLM provides a free drink and a snack. Flights to Barcelona were on 737. Seats were ok. Cabin staff food (excellent sandwich) and drinks (two drink rounds) were great. Only Entertainment was poor. I don't expect personal TV on European flights but a selection of free newspapers would be adequate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes