KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1357 reviews
6/10
4 star Skytrax Rating
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2/10

KLM Royal Dutch Airlines customer review

(Palestinian Territories)

My recent (July 2014) flight from Johannesburg to Amsterdam on KLM was one of the worst flights. I had a terribly uncomfortable seat (15A) in what KLM ironically calls economy comfort class and for which it even charges a premium economy price. The slightly friendly cabin crew were among the least competent cabin staff I have ever seen on a flight. There were people still standing when the flight took off and no crew to be found. The crew tells passengers to close the overhead bins and finally the crew left the cabin lights on for several hours into into the flight and probably would have left them on the whole flight if I had not asked them to turn them off. The cramped seat made sleeping impossible the food was average to poor and served without salt pepper or utensils which I had to request separately. Departure was delayed the arrival late (although not too late) and nobody was on hand to provide connecting flight information. Definitely to be avoided.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Years since I last flew with KLM. Just a short trip from Manchester to Amsterdam and back. We booked "Economy Comfort" which gave an additional 4" of legroom. Pleasant flight each way. just time for a snack of either a bag of "chips" (crisps) or a cookie and a quick drink before we were preparing to land. Delay on landing because a vehicle has broken down at the gate and delay of 30 minutes coming back due to late arrival of the plane otherwise all OK as far as the airline experience was concerned. Staff on board were excellent and tried their best to accommodate everyone's needs. Very full flights each way.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Hong Kong)

KL0888 - I flew from Hong Kong to Amsterdam on the B747-Combi. It was a really pleasant flight. Boarding and check-in was easily done and the seat itself was comfortable although a bit hard for the back which made it a hard to sleep. The recline was really good and made the flight really comfortable and the legroom was great as I could stretch out fully (I'm 5"8). The meals were delicious a lot better than the meals served on other long haul flights. The entertainment was excellent and included a wide range of new movies and it had videos about KLM and what it does to help our world and it surely was impressive. The cabin crew were really friendly and had a smile on their faces which made the flight more pleasant. All in all the Economy Comfort cabin was located in between Business and Economy class cabins and was isolated from both of the cabins which gave a really private feel which was great. I will definitely fly KLM again!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

KLM Royal Dutch Airlines customer review

(Australia)

KLM 1845 from Amsterdam to Vienna on of July. We had booked the flight over a month before the flight departure date. Upon online check-in one of us was at the front of the plane and the other at the very rear. We had to ring up customer support as the online check in gave no other seating options and asked to change this so that we could sit together. We were told the only seats next to each other had the aisle in between. We were also told if we got to the airport early the check-in staff should change this so we could sit in the same row together. We arrived at airport check-in more than 3 hours early but we were told the airplane was full and there was no way to get around this. We were also told that we had to pay 30 Euro to check in our baggage since we had not done it online (but we couldn't do it online or else we wouldn't have been able to change our seats at the airport!). We discussed our experience with the lady at the check-in desk and she told us if we used one of the computers located on the other side of the airport we would be able to check our luggage in for free. So we went and found an internet kiosk checked in and still had to pay 15 Euro per suitcase. We then went back to the check in desk paid an extra 20 Euro each to sit in an 'Economy Comfort' seat because we were told there was simply nothing else that could be done. Long story short: this two hour flight cost us $900 AUD up front to be seated nowhere near each other. When we tried to alter this so we could sit next to each other it cost us an extra $120 AUD. Would never ever fly again nor recommend to anybody else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Canada)

May 2014 I flew from YYZ-AMS-CDG and FCO-CDG-YYZ. I was impressed with this airline although their IFE needs an upgrade. Overall the service was amazing food was tasty and wine is great. I will fly KLM again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Colombia)

I would definitely recommend KLM. Recently flew KRS-AMS-CDG. All flights were really comfortable due to KLM's big legroom (so that tall Dutch people can have a decent flight). Staff were polite and efficient. Flights were always on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(New Zealand)

Flew from KUL-AMS and return AMS-KUL. Flight to Amsterdam was on a 777-200 and flight to Kuala Lumpur was on a 777-300. The flights were excellent with a cheery and efficient cabin crew. In-flight entertainment on the 777-200 was mediocre - although sleeping had a higher priority than checking all the movies and series. Flight to Kuala Lumpur unfortunately was overbooked but luckily KLM managed to get us a seat. All in all flights were very comfortable perfectly on-time and yes I would choose them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Russian Federation)

LAX-AMS. Flight 602. Boarding was quick. Onboard they offered free newspapers pillows blankets earphones good entertainment system alcohol and 2 meals - dinner and breakfast. The crew offered good service but definitely nothing special. Legroom was typical for the airline and the aircraft type but I wouldn't mind just a bit more space. The highlight of the trip was punctuality. We were on time when flew to LA. We arrived earlier when we flew back to Amsterdam. Bags travelled safe. I would recommend KLM on long-haul flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

NBO-AMS-NCL. Slightly disappointing flight from Nairobi - cramped narrow seats on B747 and in-flight entertainment completely broken (although KLM very quick to credit 6000 miles to Flying Blue account by way of apology). Difficult to sleep due to lack of legroom. Food pretty good and cabin crew friendly and efficient. Not a bad flight just poor in comparison to Kenya Airways who codeshare on the same route. Short hop from AMS-NCL efficient and easy as ever. I would stick with Kenya Airways for this route in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United States)

Flight #603 (Delta #9298) 16 June 2014 Amsterdam to Los Angeles.Once aboard the airplane the trip was a very pleasant and enjoyable experience. The upper cabin of this Boeing 747 was spacious and very comfortable. The stewardesses directed us to our seats and helped stow our carry-on luggage. The meals and beverage service were delicious and generous. The fully reclining seats were the most comfortable of any airline we traveled. Throughout the trip the cabin staff showed they were interested in helping us and making us comfortable. The take-off and landing were very smooth and on-time. Our checked baggage arrived in good shape. KLM Royal Dutch Airlines is a real "jewel".
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes