KLM Royal Dutch Airlines

We were rebooked on this flight from Amsterdam to Lima due to late incoming flight from Stockholm (not KLM fault), so we missed the direct flight to Quito. Our final destination was Quito. In Amsterdam uninterested staff in the transfer area. We could not get our Boarding passes from KLM for the flight from Lima to Quito with TAME, a carrier unknown to us. Our luggage was to be sent directly to Quito with the same flights. Onboard this KLM flight, the cabin was old but the service was OK. Inflight we were told that a person would meet us and help us with the transfer in Lima. Nobody turned up so we had to find the gate for TAME by ourself. That was not open so we went to KLM gate for the returning flight, they knew nothing and were not interested to help us. Eventually we received our Boarding passes at the gate, Economy class as this was the only provided, we were not informed of that. In Quito, were we arrived 7 hours later than our original shedule, our luggage was missing so we made a search with help of a serviceminded person of TAME. The day afterwards we e-mailed KLM and asked them to contact us, they did not. Next day I called them and was told that our luggage was not their business any more but it was up to TAME to find out were it was, they did not intend to follow-up on this. In our hotel we had wonderful staff that called the airport a lot of times and at last, 40 hours after arrival we got it delivered to the hotel (sent from Lima by LAN Chile). The baggage tags were left and we could see that KLM had not redirected the luggage, no wonder that they were not transported properly. KLM has put a new standard to their device "Sky Priority": For a little more money we make your trip much more exciting. We found this trip to be extremely tiring and the complete ignorance from KLM is exceptional.

Amsterdam to New York JFK with KLM and from boarding till disembarking it was a great experience. Great meals (I would not recommend the eggs though) and friendly staff. Nice pillow and blanket and a lot of choice in the entertainment system. The prices are higher than other airlines, but my experience was worth the money.

Vancouver to Brussels via Amsterdam. As a frequent flyer on Air Canada and Air Canada Rouge, I felt as if I were in wonderland on KLM. The staff are wonderful - friendly, smiling, helpful and passing up and down the aisles offering water, drinks, snacks, assistance. The hot meals on this flight for dinner and breakfast, were tasty and plentiful. My no red meat husband ordered a Hindu meal for no extra charge and it too was outstanding. The wine was excellent, and I noticed the cabin stewards offered a variety of alcohol if one wanted to drink. Blankets and pillows were provided, as were comfortable headphones. The entertainment was great with lots of choice of new movies and varied shows. The premium economy seats we were in were extremely comfortable, with more than adequate leg room and a good recline that enabled an easy nap. I think it is an excellent airline, and far better than the many American carriers and Air Canada flights I have flown before.

Dammam to Amsterdam. I will say that I like KLM, Schiphol Airport and love the Dutch people. My one big complaint is Delta Airlines - an awful airline. I fly out of Dammam, Saudi Arabia and KLM is very convenient for me. On my flights to the US, KLM has turned over the trans-Atlantic and Domestic flying to Delta. Delta's aircraft are old and uncomfortable, the service is sub-par and I have had 3 instances of missed connections with Delta - and one unbelievably bad experience in Atlanta. I became so frustrated with Delta that I left KLM. I am at home in Las Vegas at the moment having flown on Lufthansa - wonderful, wonderful experience. Lufthansa now has my business. My point in this message is that Delta Airlines must be doing damage to KLM reputation. I'm going to miss Schiphol Airport. The rating below is for KLM, not Delta

Atlanta to Stockholm via Amsterdam with KLM, and the flights arrived about on time. Nice staff and fair price. Inflight entertainment is okay, but the product more and more like low cost carrier. Food worse than 2-3 years ago and w below an acceptable standard now. Check in at Arlanda under staffed which led to stress. Sad to see the decline as I'm sure the product could be better - even without an increase in fares.

Mexico City to Amsterdam and excellent ground and onboard service on this KLM flight. Nice meals (typical dutch) and good inflight entertainment. Legspace could be better. Excellent online check-in with the possibility to buy better seats (economy comfort) or upgrade with at a good discount. Definitely one of my favourite airlines.

Amsterdam to Dubai with KLM. The lounge in Amsterdam was awful the food selection and quality and seating were all very poor we could not eat anything except the biscuits. Onboard, the aircraft seating was generous but lacked lumbar support I could hardly stand up from the back pain I got! We had asked for Muslim meals, apparently KLM have just one Muslim meal to offer all passengers because it was exactly the same meal we got a month ago flying to the United States - apparently KLM are cutting a lot of corners trying to reduce costs. The final straw was arriving in Dubai my connection to Doha on FlyDubai was cancelled for my 11 month old son and if it wasn't for the kindness of DNATA officials who convinced FlyDubai to take my son on an infant booking rather than a child fare which I had paid KLM for! Also my sons stroller was lost - I sent emails to KLM for an explanation and got no response. Although I am a Gold Member of flying Blue I am never going on this airline again.

My husband son and I flew to Calgary from Cardiff via Amsterdam, on Dec 19th returning Jan 4th 2016. Both trips in economy class. About a week before the start of the journey I found myself having to use crutches for a knee complaint. I was quite concerned about how I would cope with everything from seat space to just getting around the airport etc, but KLM staff/cabin crew were excellent and I felt well cared for. The seat space was enough for me to feel comfortable. I was disappointed that although only in row 17, the choice of food ran out by the time it reached me leaving only a veg spicy dish which I cannot eat. Luckily there were bread rolls etc. A minor complaint but worth mentioning. Our flight from Calgary was about an hour late getting in, meaning that we missed our connection and had about 7 hrs to wait in Schipol. I was helped with a wheel chair and we were given on request vouchers towards a meal. A big thank you to the assistance team who took us out to the plane and those who took us through passport control etc. Thank you KLM.

I have been flying with KLM to Europe regularly over the past 3 years. I am very impressed by the efficiency, cabin service and attention to detail. On my most recent flight from Singapore to Oslo, via Amsterdam, it departed 2.5 hours late from Changi Airport. I knew I would miss my connecting flight to Oslo. Anxious to know whether I would be automatically rebooked, I paid EUR 20 to use the onboard wifi on the SIN-AMS flight. The connection was fast enough and I was relieved to receive an e-mail and text message from KLM that I would be re-booked on the afternoon flight to Oslo. Well done KLM for having a good team to do crisis management in situations like this. The economy comfort seat that I had was in the centre row just behind business class. No passenger was seated in front of me and I had generous leg space and could stretch out completely to sleep.

Flew KLM Royal Dutch Airlines from Amsterdam to Vancouver. Generally good and relaxed experience with friendly cabin crew. The only downsides were: Older Airbus A330 including the in-flight entertainment system (mediocre movie selection) with a confusing remote control that is placed in the armrest and would pause/stop a movie if you accidentally bumped into it. The entertainment system requires a big metal box under every 2 seats that took up a 1/3 of available foot space making it impossible to stretch both which was rather uncomfortable on the 9+ hour flight. The seat was hard but the space and distance between other seats was good. Food was edible and nicely presented with Dutch images on the packaging.