KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1234 reviews
6/10
4 star Skytrax Rating
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1/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Amsterdam to Buenos Aires KL707 13 September 2013. The worst flight I have experienced in 40 years of flying. Bad from so-called "security" through to arrival. Security staff at Amsterdam were surly and very rude. On the flight there were babies crying groups of people standing in front of my seat talking. Crowded seating. Then towards the end of the flight one of the flight attendants tipped water on me said "it's only water" then scuttled off: no apology no offer to dry it. I upgraded my return trip EZE-AMS to business class - it had better be of a higher standard.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Thailand)

Flew BKK-MAN April 2013 with a 7 month old baby. Paid a little extra to have seats at the back of the aircraft. Flight out slightly older 777 seat not that comfortable and screen too small. Flight attendants the best I have met slightly more mature ladies with children so they really know how to help you out with a baby. They took it turns to carry my daughter around the cabin and went out their way to be helpful with food. Schipol airport is the best airport I have ever been to for small children. Dedicated lounge staff changing facilities cots for babies playgrounds all free. Food at Schipol great value and quality. Manchester is awful no help with luggage. no baby facilities welcome to blighty (not). Second flight to Manchester efficient and well run. Flight home was on a very windy day flight had a go around at Schipol. Schipol again fantastic for the little one. We had 90kg of luggage (even a baby bath) and KLM took care of everything for a small fee. Flight home to BKK again outstanding cabin staff (no dumb pretty trolly dollies) 777 though needs a refit. Buy some A380/ dreamliners KLM and you would be one of the absolute best airlines. Highly recommended for babies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

KLM Royal Dutch Airlines customer review

(United States)

I flew from NYC to Amsterdam and back to NYC in full planes that had such tight seating that it made it very uncomfortable. KLM is squeezing every tiny last bit of space from the cabin. The little entertainment screens are so small and of such low resolution that they are unpleasant to watch. The earphones are the cheapest of the cheap and useless. In both trips the bathrooms were smelly and unclean from the start. Not flying again with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(United States)

I traveled on flight # KL 6120 from Amsterdam to Detroit on 10/1/13 and was extremely impressed with the customer service! The crew were like a well oiled machine serving refreshments and meals in an efficient and timely manner. The crew was very helpful and friendly. I would definitely fly KLM again and will recommend them to others! My only complaint is that my TV remote didn't work very well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United States)

AMS-OTP. 17/9/2013 Economy-class seat 22F B737 on time. Nice and comfortable flight. Cabin crew friendly and professional pilots informative food and drinks were above average. This airline has a feel of durability and "old-school" quality in it's operations. Also I would like to note that Schiphol is not the perfect airport. Still you can almost literally park your car in front of main building walk 5 minutes check-in walk 5 min baggage drop-off and that at a airport that handles 50+ million passengers per year.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flew from Norwich to Amsterdam and then into JFK. The seats were roomy the entertainment good the meal was actually very nice and the cabin crew some of the friendliest I have come across. My mum needed a wheelchair at JFK and Amsterdam and I had booked this beforehand. As soon as we got on board the Amsterdam flight we were told that a wheelchair would await us off the plane. Same happened on the flight to the US. It was a great flight for someone (like me) who isn't keen on flying! Flying from Norwich is a real bonus for me as I only live 25 mins away from Norwich airport. Bit disappointed in the way back as JFK to Amsterdam was with Delta and although I believe they are part of KLM they weren't anywhere near as good. Meal disappointing and cabin crew not so friendly. Had to ask them about the wheelchair situation. Seats were cramped which was a real downer for a night flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Qatar)

Norwich to Montreal via Amsterdam. First sector on Fokker 70. Pleasant flight crew courteous in a mechanical kind of way biscuit tea and coffee were served. Amsterdam to Montreal was on MD-11 which surprised me since I didn't think that they were still in service. Food was adequate crew friendlier than those from Norwich. However after getting over the novelty of MD-11 I think KLM should seriously think of replacing them on such a busy long route as Montreal. The seats are excellent and roomy however this is a long trans-atlantic flight and putting an aircraft with no individual IFE's on it is inexcusable. Also the seats are old and worn and the aircraft quite noisy. All in all an acceptable flight but nothing special.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

MSE-AMS-ABZ. Tried the new KLM service from Manston (Kent International) to Amsterdam then connecting to Aberdeen. MSE is a tiny airport with KLM sole operator check in security and loading was such an easy process. Flight time was only 35 mins in Fokker 70 jet. Comfortable and staff very attentive for such a short flight. Connection in Amsterdam seamless. Was going to fly BA from Heathrow but from where I live the option of flying from a UK airport to another UK airport via the Netherlands was quicker and cheaper. Have booked to go to Lima via MSE/AMS as a result.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

KLM Royal Dutch Airlines customer review

(Indonesia)

CGK-KUL. Plane was delayed due to technical problem and heavy air traffic coming in and out of Jakarta. However crew apologised for the delay but the food was not good poor of choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flew NCL-AMS-BLQ and return. All flights on time and on an E190 aircraft. Seat quite comfortable and cabin crew on all sectors very efficient friendly and helpful. All flights left on time and arrived early. Will use KLM again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes