KLM Royal Dutch Airlines

Not Verified | I flew with KLM from Nice to Manchester with a 1 hour layover in Amsterdam on November 22nd 2023. The flight from Nice had a 15 minute delay. When I arrived in Manchester I was informed my luggage had been lost and they would try and find it and deliver it to me. Since they could not provide a turnaround time for when this would happen or guarantee it would be delivered to me in time for the events I was attending in Manchester, KLM Support Representatives directed me to purchase replacement clothing and submit a reimbursement claim at the end of my trip. I called from the airport, I called once I arrived to the hotel, and once more before purchasing any item of clothing. All three times I was guaranteed my purchase would be refunded and all three times they could not say when my suitcase would be returned to me. I submitted a claim for the reimbursement on the evening of November 22nd and received an initial response on November 29th asking for my identification as the amount to be refunded exceeded 1000€ (Euro). On December 1st I received another email from KLM Support stating since my luggage had been returned to me on the same day, they will not compensate for my clothing expenses in spite of all the guarantees previously made. I attempted contacting KLM for a reevaluation of my case but they have insisted my case is now closed and no further compensation will be granted.

Not Verified | Very bad! We were supposed to get a direct flight home, the evening before we received an email that it had been canceled due to snowfall and we were led to Amsterdam via Frankfurt. We called because we wanted a direct flight, but it turned out that this had never been implemented and we still had to go via Frankfurt. An hour before departure we check the email, the flight is canceled again and this time we are sent via Vienna. It already takes me a day off work and there is hardly any snow in Amsterdam. Erg slecht! Wij zouden een rechtstreekse vlucht naar huis krijgen, de avond van tevoren krijgen we een mail dat deze is geannuleerd vanwege sneeuwval en worden via Frankfurt naar Amsterdam geleid. Gebeld omdat we een rechtstreekse vlucht wilde, bleek deze nooit te zijn doorgevoerd en wij alsnog via Frankfurt moeten. Een uur voor vertrek kijken wij de mail na, wordt de vlucht weer geannuleerd en dit keer worden wij via Wenen gestuurd. Het kost mij nu al een dag van mijn werk en er ligt amper sneeuw in Amsterdam

✅ Trip Verified | Boarding in Lisbon was fast, but we had to wait on the air-bridge until the aircraft was cleaned. Cabin crew very friendly, catering was ok, drinks were tasteful. Seats reclinable, new. USB ports for charging devices was available and on-board wi-fi for messaging was free. Wi-fi for internet navigation was charged 8 Euros.Arrival in Amsterdam ahead of schedule.

✅ Trip Verified | They overbooked the flight which meant I got a blank boarding pass and I almost couldn't get on my flight if it weren't for the last minute seat. Also, Infotainment screen looks like its from the 90s and the food was horrible. This is not supposed to be a budget airline but it acts like one.

✅ Trip Verified | Flight was delayed about 40 minutes, boarding was according to the priorities. Seats were as in economy class, the middle seat was empty, serving as a kind of table. Awful. No entertainment. Food was bad, selection of drinks was ok-ish. Not worth flying business with them in Europe.

✅ Trip Verified | KLM agents were extremely rude. KLM operated the first leg of the flight, but the 2nd leg was Delta. Despite being on a Delta flight in the correct seat (confirmed by Delta flight attendant, Delta customer service, Delta boarding pass, and emailed itinerary) the KLM agent came onto the Delta plane and berated me and threatened me to get out of my assigned seat. This created a big humiliating spectacle! I paid for the seat that Delta assigned me and confirmed and the KLM gate agent had no right to treat me the way she did or to remove me from my seat.

✅ Trip Verified | I was seated on seat 1A and the cabin crew that attended to me was the most AMAZING cabin crew I’ve ever met since I started flying KLM years ago! So warm and welcoming to the extent that I had to ask her for her name cause I needed to write a review. Often times other cabin crews are hostile but this lady was overly polite! I needed to review her and I hope we get many more crew members like her.

✅ Trip Verified | Boarding was fast, the flight departed on-time. Cabin crew was friendly and helpful. Seats in business class are standard economy seats with middle seat free - this is a shame for an airline that wants to be high-class. Food was ok-ish but not great. Good selection of drinks.

Not Verified | KLM is a disaster! Had purchased tickets for flight from PHX to BLR back in July 2023. Initially the itinerary included following flight route: PHX-SLC-AMS-BLR. We selected seats for each flight leg and paid for it. Then after several weeks, they sent me an email informing that flight route has been changed to: PHX-SLC-CDG (operated by Delta)-BLR. When we reminded them, what about seat selection already made, we’re assured that seat selection would carry forward to new itinerary. And here where KLMs inept, lackadaisical ticketing staff service or lack thereof begins. They only carried forward the CDG-BLR seat selection and forget all about PHX-SLC and SLC-CDG legs. They also messed my itinerary indicating that my flight starts from SLC and not PHX? Contacted Delta who worked hard to fix the messed-up itinerary. However, advised me to contact KLM and advise them to contact Delta regarding re-routing my itinerary as seats on both PHX-SLC and SLC-CDG have been sold-out? Imagine no seat was allocated on SLC-CDG leg and on PHX-SLC leg we 71 year old husband and wife were offered middle seats away from each other? Now on contacting KLM customer service (several agents at different times) they blamed it was us who made a change in itinerary and not them hence KLM is not responsible for re-routing and even an Agent (Neva) advised that I pay additional amounts for re-routing. Several agents even kept me on hold for over 2 hours and later hung up on me, and some ended the call with promise to call back that did not happen. Delta Ticket and Airport crew helped us enormously enabling us to travel entire route in relative comfort? After having flown from USA to India by Emirates, Qatar and Etihad for over 30 years we thought we switch to European airlines like KLM/Air France. What a bad/disastrous decision we made! KLM agents treat you like garbage.

✅ Trip Verified | Truly appalling airline. Sadly fly with them several times per month as only option on many routes. Even as gold member, the benefits are pretty useless - their boarding is a joke and their lounge is an awful place to spend time (non Schengen lounge is very good however). They are consistently late. I mean. Nearly all time and, as a frequent flyer with them, I can 100% stand by this. I've even started keeping record - you get the bog-standard automated reply from them of pure waffle "we care about our customers" bla-bla-bla. No they don't. They discriminate against anyone with food allergies on intra European flights. Cheese sandwich is all they offer. No gluten free or dairy free option. No option to pre book special meal either - only on long haul. This Marseilles back to Amsterdam leg was dreadful. They cancelled the evening flight back on the Sunday. Then rebooked to 6:30am flight which was then delayed by over 7 hours. Missed while full day of a wedding because of it. If it was now and then, you'd nearly forgive them but it happens so frequently. Far too frequently. Am in the lounge now waiting for flight to Barcelona, one week later, and guess what - delayed by at least an hour. The only thing going for them is that their staff are usually excellent and friendly.