KLM Royal Dutch Airlines

✅ Trip Verified | I took a Flight with KLM from Amsterdam to Shanghai. Here’s how it went. Price: 800€ Return Class: Economy ## 1) Boarding I started my journey from Brussels. After a couple of minutes looking for the KLM desk at the Brussels Train Station, I finally found it. Although the online check-in didn't work, the physical check-in was seamless as it only took 5 minutes. I then took the Thalys train to Amsterdam. My train arrived late so I had only 1h45 before take-off. For some reason I had Priority, so it sped the process a bit. After security check (with automatic passport check w/ facial recognition!), I went to the boarding deck. I still had to wait 20 minutes. Then I could finally board. ## 2) Plane experience For this let's just do a positive-neutral-negative points list **The good** - Free *Wi-Fi* allows messaging with limited image sharing. *Large screen* with movies, a dozen games, music, video destination guides and even a Google Earth tool ! *Food* was great. Quality-wise is what you would except whit pre-cooked meals. (I had raviolis, with a slice of bread, actual cheese, olives and Piment stuffed with some kind of cheese.) Quantity-wise I found it satisfying. I had one meal at around 6:30 pm EU time (GMT+1) and one at around 2:00 pm or 8:00 pm on the local schedule. *Toilets*: clean, spacy, often available. **Meh** - *Leg-room* was sufficient but getting in and out was really an hassle. (I'm 1m89). Being in the middle, I always had trouble to get to my seat. *Sleep quality*: First, I wished we could move the table up and down. The only way I can sleep is putting my head on a table. But since there's no place to stretch, I have to put it around my chest level. I had to pile things up. Secondly, I wished the screen could be locked. So you don't power it on when you rest on it. **The bad** - *Provided earbuds quality:* I didn't expected them to be that bad. I'm not asking more than those school/ office headsets or quality of a 100$ smartphone. But with those while music was logically not possible (that's ok) but even listening to movies was painful: either bump up sound to uncomfortable level or miss parts of dialogues. Sparse subtitles availability didn't helped. Since airline loves charging extras, why not one for "quality" earbuds? Poor *decline* ability. Couldn't fall asleep on those. Not much informational *media* offerings. While a handful of podcasts were offered, there very few episodes of those. Additionally, there is no (virtual) newspaper platform. ## Conclusion : I honestly think for the price it's not that. But it's my first intercontinental and my third flight overall, so my judgement doesn't worth much.

Not Verified | My flight from Heathrow was delayed (allegedly due to fog at Amsterdam). I missed my connection. KLM utterly failed to rectify this situation and rebook my flight. Their automatic transfer system failed and IT systems appeared to collapse completely. There were no staff at their transfer desk at Schiphol and many passengers were left stranded. I had a spend several hours on the phone to rebook a flight and in the end had to spend two night in Amsterdam and missed an important meeting. No apologies and no customer service. Just shockingly bad customer care. To top it all my return flight was ALSO cancelled and now I'm stranded again thanks to KLM! I will avoid this airline in future.

✅ Trip Verified | Our flight from Saturday 9th September 2023 from Zurich to Amsterdam was cancelled so we couldn‘t get to Glasgow. Then we got rebooked to another flight with landing in Glasgow on Monday at 1pm. We had to call KLM, wait for 20 minutes for someone to pick up the phone whereas the best they could to was rebooking us to a flight on Sunday (with an arrival time of 11.15pm at night). The person on the phone was uncooperative and quite rude. On Sunday our flight had a delay of 2 hours whereas we missed the flight in London and we had to sleep in London for the night. We arrived on Monday morning instead of Saturday evening. On Sunday the hotline was closed, we couldn‘t reach anyone (we tried on 11am before the flight, just to make sure everything goes right). We had to cancel everything twice as we booked a new night at a hotel from Sunday to Monday. KLM never said sorry and is over all uncooperative. Don‘t fly with them.

Not Verified | I am writing to express my deep disappointment and frustration with my recent experience with KLM Airlines, specifically concerning flight KL1527 on August 28, 2023. This ordeal has left me deeply unsatisfied and dissuaded from ever considering KLM as a viable airline option in the future. On the mentioned date, I received a text notification informing me of flight cancellations, which led me to Amsterdam Airport Schiphol. Upon arrival, I was met with the bewildering situation where the KLM customer service desk was closed, leaving passengers in the lurch. Instead of providing proper assistance, KLM staff merely offered basic advice and handed out disruption information letters. According to the initial information provided by KLM staff, my flight was cancelled due to UK traffic control problems. I was instructed to book accommodation on my own and assured that my flight would be rebooked within an hour. Following their advice, I made the necessary arrangements for a room and returned to the city centre via train. However, to my dismay, I did not receive any rebooking notification within the promised timeframe. After waiting in vain, I decided to contact KLM customer care, only to be put on hold for an excruciating 40 minutes. When someone finally answered, they abruptly cut off the call, displaying a complete disregard for the passengers' concerns. I had no choice but to call back, and to my utter disbelief, I was informed that my flight was, in fact, operational, contradicting the previous information given by KLM staff. This inconsistency resulted in a mad scramble to return to the airport and barely make it in time for my flight. Furthermore, despite numerous attempts, I have not received any response from KLM's customer complaints department. To make matters worse, when I revisited the KLM customer service desk at the airport, I encountered an extremely unprofessional and rude agent. He displayed a dismissive attitude and attempted to evade responsibility by suggesting that my flight must have been cancelled at the time, which contradicted the information initially provided by KLM staff. His behaviour was unacceptable. This entire experience has demonstrated an astonishing lack of communication and organizational competence on KLM's part. It is disheartening that an airline with such a long history of operation would fail so miserably in providing essential customer care and accurate information during a crisis. In comparison to budget airlines like Ryanair and easyJet, KLM's performance during this situation was abysmal. In conclusion, I am deeply dissatisfied with KLM Airlines and will never consider flying with them again. The ordeal I endured, along with the lack of proper communication and professionalism, has left a lasting negative impression. I strongly urge KLM to improve its customer care, organizational efficiency, and communication procedures to avoid alienating more passengers in the future.

Not Verified | After checking in and having my boarding passes I went to the airport and when I got to the counter to deposit my bags they told me I have no seat in the plane so they can’t get me in unless someone canceled or arrived late so I had to wait 3 hours and finally I didn’t get to come back on time which I didn’t understand. How come I booked a flight and pay but I didn’t have a seat because they are selling more seats or giving it for people who is paying more. I always flew with Qatar airways but for one time I choose Air France / KLM to fly this year to Africa and I regret choosing this airline. Really very disappointed.

Not Verified | Lost my baggage and the service is horrible, it almost seems they are doing everything purposely to not find my baggage. Refusing to add proper description to the suitcases, ignoring requests for pick up. It’s all the Dutch staff acting this ridiculous!

Not Verified | General distaste at the direction of KLM product. In-flight staff generally still friendly but website is sub-par, ground service limited, and baggage regularly lost. The process to reclaim funds following lost baggage outdated, changing flights on-line (by yourself) has the same cost penalty as when you reach out to the platinum phone line. Just overall worse for wear experience. Generally feel that in AF-KLM group the ranking is 1. AF (Full-Service Airline), 2. KLM (Premium-Budget) 3. Transavia (Budget).

✅ Trip Verified | Our baggage (5 in our family) was all delayed for 8 days. I did have an AirTag in one bag, so I knew exactly where they were at all times, yet they lied and denied at every turn. I could write a book, but I will summarize by saying no communication, no attempts to expedite or explain anything, horribly rude, actually mocking me when I was concerned about some of my mother’s belongings. Really put a damper on a vacation that cost tens of thousands of dollars, with no attempt by KLM to be helpful or even just a little sympathetic. We are still waiting over 1 month to be reimbursed for our expenses after taking hours to collect, scan and submit documents. I will never, ever check a bag again, so I guess I learned that lesson?

✅ Trip Verified | This is a sad little airline that cares little for its customers. While completely inflexible, they might actually believe they are ALWAYS right. Save your money, reduce your stress. Fly with a competitor

Not Verified | Travelled Manchester - Amsterdam - Hamburg and return. All flights well handled and cabin service excellent. Slight delay into Manchester on the return leg due to poor weather. All in all great flights.