“Nobody even answered my email”
Cassy Prskalo (Croatia)
Not Verified | I am really disappointed with KLM. I had a miscarriage a day before my flight and couldn't fly. I paid for my ticket 1241 euros and asked KLM to be considerate and give me a refund or a chance to use the amount for another flight. I attached the medical documentation I had. They returned 164 euros without any explanation. Nobody even answered my email. I don't think this is a way to run a business and expect customers to choose their company again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Zagreb to San Jose, Costa Rica via Ilok |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"My luggage was not loaded"
Mbali Lebona (Ireland)
✅ Trip Verified | Heartbroken and completely disappointed with KLM I am writing this review with deep sadness and frustration. My friends and I meticulously planned a three-night trip to Las Vegas, each day and night with a special theme. I spent months carefully choosing and purchasing outfits to match each occasion, only for KLM to completely ruin this experience for me. My luggage was not loaded onto the plane from Dublin to Amsterdam, and despite multiple assurances, it has still not arrived. Today is the final night of my trip, the grand gala evening I was most excited about, and my luggage—containing my final outfit—is still missing. KLM emailed me this morning at 11 AM confirming my luggage had arrived at my final destination and would be delivered to my hotel today. It is now 8 PM, and there is still no sign of it. I am in tears. A trip I invested so much time, effort, and money into has been completely ruined because of KLM’s sheer incompetence. I paid in full for this service, and in return, I have experienced nothing but stress, disappointment, and frustration. I will never fly with KLM again, and I sincerely hope someone from the airline actually takes the time to read this and understand the emotional toll their negligence can have on a passenger. This wasn’t just a lost bag—this was a once-in-a-lifetime experience that KLM took away from me. Absolutely unacceptable.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dublin to Las Vegas via Amsterdam |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“customer service is unhelpful, dismissive”
Colwin Miranda (Canada)
Not Verified | Terrible Experience with KLM Airlines – Never Again! I had an absolutely dreadful experience with KLM Airlines, and I feel compelled to warn others. First, they delayed the delivery of my baggage, leaving me stranded without my belongings for days. To make matters worse, when my luggage finally arrived, it was damaged beyond repair. The lack of care and accountability is shocking! Their customer service is the absolute worst – unhelpful, dismissive, and utterly lacking in honesty. They made promises to resolve the issue but did nothing. I was constantly redirected, ignored, and left in limbo with no resolution in sight. It felt like they couldn’t care less about their customers. KLM’s operations are disorganized, their communication is non-existent, and their treatment of passengers is unacceptable. I do not recommend this airline to anyone. If you value your time, money, and belongings, choose a more reliable and trustworthy airline. Save yourself the headache and avoid KLM at all costs!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangalore to Toronto via Amsterdam |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“Competent and efficient flights”
M Collie (Ireland)
Not Verified | Competent and efficient flights. Delay in Geneva handled well, captain came to boarding gate to explain. “Comfort” seats had good leg room even on a 737. A sandwich and drink served on each flight of just over an hour.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Geneva to Dublin via Amsterdam |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"they changed it to lousy seats"
1 reviews Karen Herna (Singapore)
Not Verified | I chose the seats and on the actual day of flying, they replaced it without letting me know. So from good seats that I chose, they changed it to lousy seats. That's disgraceful and a scam. Imagine if I paid for those seats and they change it to a noisier one, and all they do is to apologise.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Rio de Janeiro to Singapore via Amsterdam |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"an amazing experience"
Zeenat Fatima (Ireland)
Not Verified | It was an amazing experience. I was very nervous flying with 2 year old but they took great care of my baby and gave me extra seat in every flight. Crew was helpful in every way. They managed to do boarding of my kid with business class and treat me as priority due to kid which I find extremely thankful. Also best part was the flying experience. I will fly with them highly highly recommended
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dublin to Singapore via Amsterdam |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Really not worth the price"
Rosemary Hill (Switzerland)
✅ Trip Verified | I flew to Entebbe from Amsterdam on 12th December and back on 29th December. On the outward flight my seat wasn't working properly and could only be reclined manually by the cabin staff on request. By a fortunate coincidence it was a day flight and I spent most of it reading, so I didn't need to recline. However, the overhead light shone on my knees as opposed to on my book, and when I tried to use the reading light it turned out that wasn't working either. I was saved by the kindness of the man in the seat next to me who raised his window blind to allow in some daylight despite the glare on his computer screen. The cabin staff was very apologetic and offered to refund a small part of the seat cost, which I appreciated. There was no point in upbraiding her since she was not at fault; the bean-counter somewhere in Amsterdam whose policy it is to sell defective seats come what may is, of course, anonymous, inaccessible, and protected from customer frustration. On the return (night) flight I had some experience of what I thought I'd missed. The 'bed' was so narrow that it was impossible to put your arms anywhere but by your sides, and changing position was almost impossible. It made for an incredibly uncomfortable night. There is no divider between the two seats, and virtually no privacy. Really not worth the price of a Business Class ticket. The meals were adequate, but that was all. And the choice of entertainment - not that I used it except while I was eating - was, I have to say, absolutely appalling. Service was friendly and efficient, and I always feel I'm in safe hands on a KLM flight. I have to say though that the quality of their business class offering has deteriorated considerably over the last few years, to the point where I would think twice before using it again. I feel sorry for the crews who have to justify the unjustifiable, and I fear the airline will lose custom - including mine - if it continues like this. I hope things will improve, but for the moment, flying business in KLM reminds me of the early days of British Airways' race to the bottom. I no longer fly with them; I do hope KLM will rethink its current approach so that I won't have to decide to abandon them too. They used to be on of my favourite airlines for long-haul flights. I'd like them to remain so.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Amsterdam to Entebbe via Kigali |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"definitely not kids oriented"
Elaine Ng (Singapore)
✅ Trip Verified | Some of the flight crew have terrible attitude and KLM is definitely not kids oriented. The cabin staff on KL836 was rude and hostile when our child was crying non stop during take off. She was mean and offered no help. Even offering amenities was rude and did not greet us when we came onboard or disembark flight. We felt super not welcomed like we are intruding her private zen space. KLM should retrain some aircrew to have more compassion and customer oriented. Some of the male aircrew was friendly and was smiling.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Denpasar to Singapore |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Stingy, patronising behaviour"
12 reviews Anders Pedersen (Denmark)
✅ Trip Verified | Flew MUC-AMS-CPH mid December 2024 on small aircrafts, E175 and B737-700. Easy to buy ticket; check-in in MUC was quick. SkyTeam lounge access (granted due to status) in MUC is small but fine, including 2 types of nice German draft beers. Onboard, got my dream seats, had a nice transit in AMS, Crown Lounge (gate 25) is impressive, world class, and delivers. However, their impressive foods I hard to gather as plates, glasses, soup bowls, are microscopic: max. size of a plate is 15 cm in diameter, bowls are 8 cm which is less than a teacup and those of prisons. No trays are offered, and one has to run up and down eternally to become full. The KLMs cost saving measures compromises their global ambitions. Service onboard is minimalistic compared to other Skyteam airlines that typically offer you two drinks when ordering one. KLM will only give you maximum 1 drink at a time, and further downsizes all items. They pour liquids from cans in plastic glasses to retain the cans and drops for next passengers. Stingy, patronising behaviour. Beers are not offered, except the industrial Heineken presented in minimalistic 25 cl-cans. You may get an additional upon request by kneeling or begging. Flight on time. FA effective and fairly kind. For catering, consider Air France, Virgin, or Kenya Airways instead.
Aircraft | E175 / Boeing 737-700 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Munich to Copenhagen via Amsterdam |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Reliable, almost on time"
12 reviews Anders Pedersen (Denmark)
✅ Trip Verified | Flew CPH-AMS-MUC and back mid December 2024 on narrowbody aircrafts. Easy to buy ticket; check in took 30 seconds in CPH airport. Lounge access in CPH, as Skyteam Elite Plus holder, now constitute three options, including the ambient SAS Gold Lounge. In Amsterdam, the KLM Lounge in Schengen area (at gate 25) is much better than any of the CPH lounges. Lots of nice food, drinks and facilities, biggest drawback is that they close the lounge during the entire night. Onboard, my high status in their Flying Blue program was strongly recognised, with a handwritten, personalised postcard from staff welcoming me at my seat; nice touch. Catering onboard in economy is offered and is appreciated: it’s not very common in Europe these days. However, food was subpar: only an ice-cold sandwich, take it or leave it. Drinks onboard do not include any spirits apart from wine and beers. The staff are, as usual for KLM, very stingy with drink supplies and refuse to bring more than one drink at the time, what a nuisance. Try Kenya Airways, they always give 2 drinks when ordering one. KLM give one when you order two. And, the beers are microscopic in size, 25cl only. Onboard, no WiFi, no IFE, and no power outlets. I got my reserved exit row seats throughout on all four flights, these are quite spacious and beat their business class seats. Reliable, almost on time. Got miles and XPs to Flying Blue instantly.
Aircraft | Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Copenhagen to Munich via Amsterdam |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |