Kenya Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 456 reviews
4/10
3 star Skytrax Rating
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1/10

Kenya Airways customer review

(United Kingdom)

Johannesburg from London. Fairly easy to book and good at check-in. Food served on London-Nairobi trip was awful - the local Ugali was served. This is not something you serve unless fresh and especially not on an airline. We were delayed disembarking in Nairobi we waited on the tarmac for the buses to take us to the terminal! Worse was that it was a cold night. Would not recommend this airline in its current state. It needs urgent and drastic overhaul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Kenya Airways customer review

(United Kingdom)

London to Nairobi was an OK experience from there it went right down hill! Arrived at Nairobi to the news that my onward connection to Kigali had been cancelled; so an extended stay at the worst "international" airport I have ever been in. Combine that with less than helpful staff made for a very miserable 4.5 hours. Onward flight was in a modern comfortable airplane but no compensation for the "Nairobi Experience". Will definitely be seeking an alternative route next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Kenya Airways customer review

From Nairobi to Addis Ababa via Djibouti. I must say that was the worst flight that I have ever been on. The seats didn't recline enough for one to say that they were in business class. The seating was just uncomfortable and the seats were small. The cabin crew helped by providing a fairly good service. Other then that the flight was just a drag and when I landed in Addis Ababa my back was hurting. That was my first and definitely last time flying with Kenya Airways.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Kenya Airways customer review

(Australia)

Flew from Kenya to Bangkok. Service and food was good. IFE was below average half the channels did not work. The bathrooms at least this time had enough toilet paper and hand towels. Service has a long way to go before it reaches other airline levels. Jomo Kenyatta a very old and tired airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Kenya Airways customer review

(Rwanda)

KGL via BJM. Well timed flights good aircraft's - operated an embraer 190 jet new and comfortable. Had a hot breakfast with an option of chicken beef and veggie. The crew were young and friendly captain kept us well informed on reports on turbulence.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Kenya Airways customer review

(United Kingdom)

London Heathrow to Nairobi on Christmas Day. The flight was cancelled and we flew the following morning. We were left in a fair amount of chaos only by following other passengers did we find our way out of the airport to the Heathrow Hilton our luggage was left overnight in the hold. The Hilton had more or less run out of food there was one representative from the airline at the hotel reception to inform us of what was happening the following day. Once onboard the food was awful stale breakfast when we should have had lunch (the food from the previous day) screens for entertainment didn't work. On our return flight the loos were blocked awful food. This airline really needs to raise its game.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Kenya Airways customer review

(United Kingdom)

Business class between Nairobi and Heathrow good both ways. Charming staff comfortable seats and a great effort to provide food for a gluten free vegetarian! Flights on time. Entertainment limited but overall pleasantly surprised.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Kenya Airways customer review

(United Kingdom)

LHR-NBO Economy. Sat on the plane for 3hrs at LHR while recurrent electrical problem was fixed they kept us well informed of the situation but it turned an 8hr flight into an 11hr journey. All the negatives are well documented here my conclusion pay the extra for BA or VS or if you have time Emirates via Dubai. Economy product isn't up to much. NBO-LHR Business. Paid for a last minute upgrade at NBO Business cabin is light and airy with only 28 seats on the 777-200 with the cabin half empty. Comfortable fully adjustable chair which turns into a 75 inch flat bed meals served on china and of a good quality and drinks readily available. Only gripe is the awful AVOD. At $500 for the upgrade I felt this represented value for money and such a far cry from the outbound horrors in economy.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Kenya Airways customer review

(United Kingdom)

LHR-NBO-HRE. Flight from London to Nairobi was terrible barely enough leg room the entertainment system did not work and the crew was rude and offish. Flight from Nairobi to Harare was much better although there was no inflight entertainment. Overall I would only recommend this airline if the flight is intra-continental rather than intercontinental.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Kenya Airways customer review

(Netherlands)

DAR-NBO-AMS. Both flights departed on time. However staff on both flights were not particularly friendly or thoughtful - what a difference with our inward flight to Nairobi with KLM. Food on NBO-AMS was a disappointment with dry buns for breakfast and a salad for lunch. Received one drink directly after take off but after that no more refreshments for 5 hours. Flight entertainment system on the 8 hrs NBO-AMS flight was not working - system spontaneously reset itself several times during the flight or it didn't work at all. Overall very disappointing and what a shame that Kenya Airways is a code sharing partner of KLM.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no