Kenya Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 456 reviews
4/10
3 star Skytrax Rating
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9/10

Kenya Airways customer review

(United Kingdom)

Five of us travelled from Nairobi to Mombassa return. What can you say about a 45 mins flight take off seat ok drink served with polite crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Kenya Airways customer review

(United Kingdom)

LHR-NBO return. Economy in uncomfortable and cramped seats that made sleep impossible. In different seats for outward and inbound flights but inflight entertainment system was broken on both legs. B777 fairly modern but worn buttons on the entertainment system suggested it had been broken for some time. Cabin staff promised to come back but never did. Later used crew call button but this was ignored. Food was poor with breakfast just a bread roll and jam. Cramped hot and stuffy Nairobi airport wasn't much fun either.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Kenya Airways customer review

(United Kingdom)

Have returned recently from Mombassa - outbound journey not as bad as last year. Seats still very uncomfortable. Internal flights via Nairobi to Mombassa - crew were helpful and happy. Not so on our night flight back to the UK crew rude and unhelpful. Inedible food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Kenya Airways customer review

(Mauritius)

Comoros (HAH) to Johannesburg (JNB) via Nairobi (NBO). A terrible experience - firstly check-in in Comoros is chaotic. Secondly I and about 6 others were downgraded from Business to Economy Class without apology or explanation. Thirdly I and the other downgraded passengers had to search around the crowded economy cabin to find a spare seat - cabin crew did not show any interest sympathy and did not help.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Kenya Airways customer review

(United Kingdom)

LHR to NBO and Juba return. Excellent flights in both directions. 777-200 on LHR-NBO legs with comfortable if slightly worn lie flat beds. Excellent cabin service throughout. NBO-Juba in new EMB 170 in economy but good food and drinks. Faultless service despite the chaos of Juba airport.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Kenya Airways customer review

(Netherlands)

NBO-AMS. Checked in on-line baggage drop very efficient. B777-200 with relatively new interior and functioning IFE. Flight left on time and arrived in AMS 30 mins early. Cabin crew were friendly and informative. The food was well-seasoned and hot drinks available throughout. Arrival in AMS was smooth and I had my baggage within 10 mins of landing. It is unfortunate that KQ is unable to provide this experience every single time. That accounts for the low ratings and terrible reviews.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Kenya Airways customer review

(Kenya)

Frequent traveller between NBO-EBB. Good mannered and helpful staff. Left 10 mins ahead of schedule and arrived on time. This is unique given frequent delays on this route. Will the improvement hold?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Kenya Airways customer review

(United Kingdom)

LHR to NBO. Boeing 777 could feel the seat framework through the upholstery IFE didn't work entire control unit in armrest out of action so when the cabin lights were switched off at 10pm I couldn't even switch the light on to read my book. Cabin staff unhelpful and surly. Drinks only offered with meals so only twice on a 9 hour flight. Return flight also 777 different experience completely - staff nice seats fine IFE worked came round with drinks several times. Internal flights from Nairobi to Mombasa and return were fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Kenya Airways customer review

(Spain)

LHR to Nairobi. Flight left on time and arrived early. Seat 31 back row but only 2 seats were comfortable enough and reclined ok. Food very good and FA's good. Night flight so not bothered about IFE. Return left on time and arrived early. Food not so good. Same excellent seats. All in all very pleasantly surprised after reading some awful comments. Would use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Kenya Airways customer review

(South Africa)

Johannesburg to Nairobi. Check-in at Oliver Tambo is a disaster. I had checked in online but despite this I had to check-in at the machine as well as the check-in counter. The printout from the online check-in as well as the boarding pass printed by the machine are both promptly torn up by the check-in agent who then prints the "final" boarding pass. Trolleys are not allowed in the queues "for security reasons" when all other airlines operating from the same terminal allow trolleys to be pushed right up to the check-in counter. Flight itself is poor. Old aircraft with many broken seats and badly trained staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no