Kenya Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 456 reviews
4/10
3 star Skytrax Rating
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10/10

Kenya Airways customer review

(Kenya)

MBA-NBO-CAN-NBO-MBA. It was a quite old Boeing 767-300ER but well maintained. Flight was on time. Very hard- working in a sparkling mood and attentive airline crew members. Good information from captain and purser. I was impressed. Keep it up Kenya Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Kenya Airways customer review

(Denmark)

NBO-KIS-NBO domestic 11-14 September respectively. Both flights on time. Aircraft's (Airbus 320 and Embraer 190 respectively) were clean and well-functioning. The temporary airport in NBO now have established a cozy tented temporary lounge for elite flyers good initiative as compared to 2 weeks ago. Drink and snack (2 bags of nuts) service on board but no hot drinks offered (50 minutes flights). No entertainment. No gate corridors must walk on the tarmac to and from plane. FA staff nice and caring despite busy. VIP-lounge in Kisumu accessed (by Flying Blue gold card) but must pay for all the items served.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Kenya Airways customer review

(Denmark)

NBO-EDL-NBO. Domestic flights all on time. Due to the newly burnt NBO airport boarding was primitive and lengthy and we were 5-10 passengers who lost our flight due to lack of calls for boarding other routes were announced clearly. As there was a mess in the temporarily domestic airport there were no facilities no signboard nor search for passengers. Strangely enough my luggage was unloaded (correctly) but I was furious as I was accused for No Show despite sitting straight in front of the only exit way in the tent where all domestic passengers had to walk through to their flights. However some apology was received and they rebooked me instantly for the following morning but only as a “prioritized waitlist passenger. However I got the last seat and was pleased to eventually get it. Otherwise all flights on time pleasant FA-service and good announcements on board. Almost new aircraft's Embraer 175 and 170 respectively. No lounges available despite holding SkyTeam Gold. After request they offered me 1 snack and 1 soft drink in Nairobi. The lounge in EDL not available for non-VIPs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Kenya Airways customer review

(United Kingdom)

LHR-NBO-LHR. LHR-NBO departed on time aircraft was a very tired 777-200 ER NVOD didn't work food was very poor the only upside was the flight attendants who were always helpful! Seats were extremely uncomfortable and I could feel springs. Most airline food is never very good but this was awful it was very over cooked and was all stuck together. NBO-LHR departed over an hour late as aircraft was parked at the wrong part of the airport so we were made to sit in a tent on the apron in darkness until someone got fuel for a generator once on the aircraft it was again a rather tired 777-200 ER and was again in a seat which probably hasn't seen a cushion in 10 years! NVOD still didn't work which made for a long flight. Food was marginally better. Again I cannot fault cabin crew who were very attentive. Overall though it was not enough to make me want to book with KQ again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Kenya Airways customer review

(United States)

USA-AMS-NRB. Flight fine until we got to NRB late evening and had to deal with Kenyan customs who extort money. I had no extra or overweight luggage but was told I had to pay duty for my toddler nieces and nephews clothes while I watched multitude of passengers go by with extra tots. NRB-AMS-USA flight had the worst meals: breakfast croissant and bread. FA's appeared tired and bothered when requested for anything especially water. The food products were dirty: yoghurt with old dried yoghurt on the side tray appeared messy/haphazardly setup. Food was better when it was under NAS. Service has really declined what a shame!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Kenya Airways customer review

(United Kingdom)

Overnight flight to Nairobi from Schipol. Seating was very uncomfortable where sleep was near impossible. Service onboard was attentive. On the return flight to Schipol I found the food tray to be dirty. Service was reasonable but not as good as the outbound flight. I have flown with Kenya Airways for some 9 years for some reason the overall service has slipped. I've just compared Kenya Airways with BA where the cost is some £400 higher the journey time is much reduced and I would be reasonably confident that BA can match or beat Kenya Airways on service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Kenya Airways customer review

(Denmark)

DXB-NBO operated by Kenya Airways codeshare with SU. Boeing 767-200 in a 2-3-2 seat configuration. Aircraft a bit old but well maintained. Flight full. Overbooked on business class 1 person was downgraded. I got one of the very last seats in the middle of an 2-3-2 configuration. But the staff were good hard-working in a sparkling mood and attentive. Ordered 2 drinks and was given 2 of each (as to make up for busy FAs and few rounds of service). This happened to everybody who cared but only at the first service- IFE on large plenum screen worked surprisingly well. Good information from captain and purser. Aircraft parked far from gate. Luggage delivery at the belts in Nairobi messy with tonnes of unpicked suitcases all over the place. Monitors were not properly working thus need to check 6 belts to get luggage as staff were giving incoherent information.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Kenya Airways customer review

(United Kingdom)

Nairobi - Lusaka in July 2013. Was worried as have experienced KQ's long haul service before and Nairobi airport is horrendous. However this was a great flight. New Embraer 190 individual IFE (that worked!) good in-flight service. Departure/arrival on time. Given they have no real competition on this route I was impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Kenya Airways customer review

(United Kingdom)

CDG-NBO-EBB and EBB-NBO-AMS. First flight was an hour late in departing IFE had a horrible crackle only 5 movies on the 767-300 one of which they only showed half of. Food was ok school dinner like really only got a lunch meal (pasta followed by chicken curry and apple pie) dinner was a tuna roll which is not a dinner considering the flight was landing at 9pm and 9 hrs long. Seats were uncomfortable material very lose and faded. NBO-EBB was a brand new Embraer 190 excellent comfort leather seats steak and cheese roll much better same on the return leg but got a continental breakfast. NBO-AMS was a 777-200er similarly poor condition but had new IFE 20+ movies but some didn't work. My IFE worked on the my side of the plane (seat fghj) the other side (a-e) were all broken meals again were poor. Won't be flying again KLM BA or Emirates next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Kenya Airways customer review

(Canada)

Outbound: YYZ-JNB via AMS and NBO. Inbound: JNB-YYZ via NBO and AMS. Flew KLM on YYZ-AMS on an old soon to be retired mighty MD-11 but the cabin looked new. Flight on time. No PTVs in Business Class but I slept almost the entire flight. Service was great. Had an 8 hour layover in Amsterdam. Nightmare began when boarding the AMS-NBO flight. Plane was a moderate Boeing 777-200ER. Garbage all over the floor no PTVs seats that can't recline for standard Business Class and some broken tray tables. Left an hour late. The food for Business Class looked like plastic and it somewhat tasted like plastic. Arrived 15 minutes late the next morning. Nairobi's airport was in very poor shape. NBO-JNB - Luckily it was the gate next to where I arrived. Flight was operated by an old Boeing 737-700. Seats better than AMS-NBO flight cabin clean but some tray tables were missing. Flight delayed because of morning traffic congestion. Flight attendants very polite. Arrived later than scheduled. On the return the JNB-NBO flight wasn't delayed but the Boeing 737-700 was awful. The next day we board at around 8am but the plane wasn't even at the gate. A replacement airplane a very poor looking Boeing 767-300ER was towed to the gate at 9.00. Boarded at 9.45 and left at 10.15. Served the worst breakfast and lunch. Arrived an hour late in Amsterdam. Had a 5 hour layover waiting to travel with KLM. Aircraft was a new Airbus A330-200. On time flight even arrived earlier in Toronto. Business class cabin was great. No PTVs though. This will be the first and last time I will fly Kenya Airways.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no