Kenya Airways

Flew from NBO to Heathrow on the 777. Flight delayed 45 mins because otherwise we would have arrived at Heathrow before 6am on a Sunday. Surely the Operations people could have scheduled the flight accordingly? Seats were rock hard and uncomfortable. Service by the all male cabin crew was erratic. IFE was OK. Not recommended but there is a distinct lack of competition on this route so there is not a lot of choice.

KQ860 NBO-BKK. 767-300. Flight was 99% full and ground staff and FA's were efficient with the boarding process and managed to get everyone seated in time (despite the large amount of duty free items brought on board). There were a lot of Chinese/Thai flight attendants to deal with the Chinese/Thai speaking passengers. Hand luggage size rules were (generally) obeyed by passengers. Flight arrived about an hour early. FA's were friendly and had good English. Good selection of beverages (and generous amounts). Food was also good. Leg room and seat width was adequate. Good magazine. A few noticeable issues: The turning off of electronic devices prior to takeoff and landing was not enforced by staff and staff were also not strict enough with regards to passengers standing up going to the toilets etc. during taxiing. There could have been more thorough pre-takeoff and pre-landing aisle checks for seat belts etc. by the FA's. Sometimes there were no announcements by FA's when the seatbelt sign was turned on by the captain during turbulence and passengers of whom disobeyed the sign were not told to hurry up and sit down - people continued to move around the cabin. There were seat back TV's (channels) but the content was not working (blank black screens on all channels except for the flight data). FA's were notified but could not be fixed. The safety video needs updating and the audio from the loudspeakers was too soft. There were no night aisle walks by FA's with water/juice - they seemed to disappear after the meal service. Overall good for an African airline and has improved over the past years but needs a few more finishing touches before it is on par with a lot of other major international carriers. Good value for money.

Flew from HRE-LHR via NBO in economy the HRE-NBO-HRE sector was on the E190 cabin was clean cabin crew were friendly and attentive. NBO-LHR was on the B777-2 seats were not that comfortable could not sleep. LHR-NBO flight got delayed by over an hour. Disappointed arriving at HRE to find out one bag was lost only to arrive 2 days later.

I travelled on 24th December from NBO-DAR. We travelled on quite a new Embraer 190. Very clean though boarding was late we still left on time and arrived on time IFE was working though it was very boring. The crew were constantly hardworking and kind of strict. The return flight DAR-NBO was quite the same a rather older Embraer 190 boarding late again but we took off and arrived on time at least the cabin crew were much kinder upon arrival we found our baggage at the new arrivals terminal which I have to say is the most beautiful African terminal I've seen. With all that I have to say I had the best regional flights ever. Thumbs up to Kenya Airways short haul flights.

MYD-NBO. It was an Embraer E170. Took off on time and landed 20 min early. Was travelling with my infant and so they gave me a very good service at both airports - Malindi Airport and Jomo Kenyatta International Airport. Gave me a front seat so I sat very comfortably throughout the flight. In-flight was also impressive was served snacks with very cheery FA's. Got a very nice view of the Mount Kilimanjaro peak which was informed to us by the Captain. Overall I would prefer KQ as my first choice.

Flew from NBO-AMS then connection on KLM to the US. I fly using this itinerary every six months and have done for the last four years. Rather mediocre service. This flight was delayed for two hours due to the fact that the passenger loader was not working. No announcements were made in the lounge. The Simba Lounge was closed to me even though I showed the Delta Club Membership. Check in at the counter was sub-par as was lining up for Immigration. Asked for water for medication I was taking three times. If you are sleeping they do not serve you nor leave the headset etc in the magazine pouch in front of you. On arrival in Amsterdam you are met with armed security personnel checking your passport.

Flight from NBO to MSA. Good experience and seem like high standards. Used the SIMBA lounge as well. There was a huge storm in NBO and the staff checked and rechecked the boarding passes. An elderly lady was in a wheelchair and couldn't don the plastic raincoats they gave us for the trip to the plane (no passenger loader). No one helped her with the raincoat. I helped her and then asked the KQ Staff to help out. They just stood around I guess expecting to be told what to do? Another check by the loading stairs then another check at the entrance of the aircraft with lines forming and people getting wet. Otherwise the flight was ok.

NBO-MBA. It was a new Embraer E190. Flight was on time. Flight was full. FA were in a sparkling mood ever smiling and welcoming. Was served with nuts and soft drinks. Good information from the First officer. IFE was working but flight time was short. Overall had a nice flight.

We flew overnight LHR to Nairobi then back overnight 8 days later after our Kuoni safari. Both were 777-200 quite old but seemed well maintained. Seats 3-3-3 firm but leg room OK. Seat allocation very good: on outward trip it was under 80% full and they gave us 3 seats for the 2 of us. Staff very cheery and efficient drinks plentiful food good except breakfast on return (boring no fruit). Toilets kept clean & dry. Took tablets so can't comment on IFA. No problems at Nairobi airport despite the fire.

Bangkok to Nairobi. Old Plane with passengers already on board transiting from China food and rubbish everywhere. Ripped seats that do not recline. No music or TV/Movies at all not even a large screen nearby. Very long flight with young children with no entertainment would not fly with them again. We had ordered a child meal but were told they had run out.