Kenya Airways

The inflight entertainment only worked for some people mine didn't work at all. The flight was full so we had no option of moving. The flight was more than 6 hours so it was very boring. The were only 2 options for food: Chicken or vegetarian. Naturally most people chose chicken so by the time the staff got to us there was only vegetarian food left. We didn't get much to drink either. I've either been spoiled by Emirates' excellent service or this airline is just very poor because I was absolutely disgusted by the service.

MBA-NBO-CAN-NBO-MBA.. 1st leg was an Embraer E190 and the 2nd was a new Boeing 777-300ER. The flight was good. Had 3 seats all the way to CAN to myself and slept very comfortably. Business Class service in Economy. Flight attendants were responsive to calls and gave good service. Return had a problem of checked in luggage which was removed due to power banks inside. Was informed about it by a KQ staff but then due to language barrier and a lazy security guard who didn't want to walk all the way to the check in counter told me all was OK and to board. Reaching NBO I didn't get my bag for 2 days. All in all the flight was good and on time both ways.

I have flown a number of times on the Bangkok-Nairobi route and had a mixed set of experiences. Seats are good for sleeping and food is edible mostly. I approach it as super premium economy with some business perks and I am not disappointed. I rarely watch in-flight entertainment but it doesn't work sometimes - that is a fact. Don't expect too much in terms of communication if there is trouble but they have generally been okay with us. Only one serious delay in 8 years (door wouldn't close) and we were treated okay in Business (slow but sure) but the economy passengers were left at the gate all night with minimal information late refreshments and little help. Basically they were dumped because Kenya Airways only had enough staff left on duty to take care of us and they had to wait until we were shuttled off to our hotel before they got any attention.

Just last week I was on another Kenya Airways flight but this time the experience far from what I'd expected. The aircraft itself had only just returned to Nairobi with a full load of passengers about an hour before we boarded it. Of course it had been prepared for our flight but not well enough - the toilet I used even before departure was grubby the carpeting on the floor of the passenger cabin still had tiny remnants of a food spill from the previous flight the inflight entertainment system worked only partly - the flight tracker did not work at all throughout the 8 hr flight to Amsterdam - the choice in movies and music was so limited and the sound quality so inadequate. A far cry from the very enjoyable flight on the KLM B747-400 that had flown me on the outward leg. But the food was fairly good and there was one or two particularly attractive flight attendants.

8 flights in 6 weeks with 'The Pride of Africa'. 4 flights without the inflight entertainment working. Whole rows of seats had similar problems. All 777. Staff not able nor did they appear to care about the problems. Letter to KQ had a few platitudes back. Don't fly KQ long haul.

My wife and I arrived in Guangzhou on 26 Dec 2013 from Melbourne to connect with Kenya airways to Nairobi. In summery we faced lots of inconveniences simply due to language problems. The flight to Nairobi was cancelled but none of the staff could tell us what was going on. The airline should consider having Swahili or English speaking staff permanently stationed in Guangzhou.

Flew NBO-AMS on B777: Flight was on time and aircraft quite new. The staff were nice. There could have been more thorough pre-takeoff and pre-landing aisle checks for seat belts etc. The entertainment system was ok good choice of movies but the sound was low. The food was ok We departed on time: The business class seats were comfortable and the cabin was clean. A rather good experience.

First time traveller with KA and returning with them also but given the choice to the same destination next time I will make sure the flight is with KLM. The reason for my disappointment was the food provided. The breakfast served was pathetic fruit juice yoghurt bread roll margarine and jam and a bagel are not for me. Then on the connecting flight to Mombasa I received an apple turnover and some coffee. Sorry KA but that just isn't breakfast to me. Cabin Crew were friendly and efficient flight was good but to lose customers for poor food is pretty bad.

Flew AMS-NBO on B777 and NBO-CDG on the B767-300. The B777 was fine but nothing special. Friendly staff. Slightly little legroom but fine. IFE ok not much choice and slightly bad sound but still fine. The temporary arrivals terminal in NBO is small but efficient. The B767 was worse. Legroom was extraordinary small. The only thing that made it bearable to sit for almost 9 hours at the seat was that I had two seats for myself. Quite old plane too entertainment system was not on demand. Good staff however and the food was ok. The B777 is recommended try to avoid the old B767.

16th Feb 2014 LHR-Nairobi. Flight on time. Very clean aircraft. Not full so able to spread out. Comfy chairs good IFE and movie choice. Food was delicious requested Vegan meal and it was delivered. Cabin crew were lovely and attentive. Drinks were given by the double! Honestly couldn't fault them brilliant flight.