Kenya Airways

I travelled to Uganda via Nairobi (Kenya) last month. The plane rides differ massively in quality. The flight to Kenya left on time but I feel it was let down by many things: 1) The plane being very old. 2) A lot of the TV's don't work mine did but the film like many other people said stopped working near the end. 3) The food quality was really bad. I however then had a flight from Nairobi to Uganda and this was really good the plane was very new and had working TV's with pretty new films (it was only 1 hour flight). Another thing was we got served food and drinks. This was far better than the flight from London.

Amsterdam - Narobi on new B777-300ER. An excellent flight - comfortable seats with very good legroom. The base of the seat goes forward when the back reclines which makes it far more comfortable for sleeping. Kenya Airways have kept a 3-3-3 arrangement so the seats are wider. Food tasty and cabin crew friendly and professional. Nice welcome from captain. Good inflight entertainment. Connecting flight to Dar-es-Salaam equally straightforward and comfortable. Very keen to use Kenya Airways again - far superior to KLM who they codeshare the AMS-NBO route with.

I flew from Nairobi to Paris on the new Boeing 787 that now operates this route. The aircraft is new and has great inflight entertainment seats are comfortable and legroom is good. I'm a tall guy and I really struggle with legroom on most aircraft's. The crew were very friendly. Overall great experience.

I have flown London - Lilongwe - London the past few weeks. I arrived safely. It is disappointing that the in- flight entertainment system does not work London - Nairobi - London. It amused me that the crew still hand- out the headphones. Apparently headphones keep passengers amused - until they realise nothing works. The food was good (goat stew) - avoid the breakfast "eggs". The cabin crew excellent. The airline survives on it's route network - and cheap flights. With 'code-share' flights check what airline is actually providing the flight. I am using Kenya Airways again this month. Would I use them if there was a realistic alternative on the routes? Not sure. But I still rated Kenya Airways 4 out of 5 for 'Value for Money'.

KQ116 2014/6/26 from Nairobi to Amsterdam. We had a very good flight with friendly stewards a very good NBO-BKK. Checked in online got a boarding pass from a self-service machine at Nairobi's low tech but charming and functional terminal. Passengers were processed through to a holding area with ample seating in time to board on time via a short walk across the tarmac to our waiting new-build 767-300 which had a pleasant Signature By Boeing” 777-style interior. Pushed close to schedule and were soon on our way. Announcements describing the service to come were clear and accurate. IFE was on a rolling loop and some channels weren't working so I read instead. Meal was very basic - curried fish with rice a bread roll a small dessert but adequate. Trays were cleared away promptly and cabin lights extinguished allowing plenty of time on the 9h25m sector for sleep. Two hours before landing another hot meal of similar proportions was served. One other bonus the crew were not too obsessed with making pax close their blinds permitting some sunlight in for the last few hours which made waking up a gradual process as blinds were raised one by one. Landed on time and left with a kind-hearted farewell at the end of a great first experience with Kenya Airways.

KQ116 2014/6/26 from Nairobi to Amsterdam. We had a very good flight with friendly stewards a very good entertainment and good food and drinks. We will ever fly again with this company.

15th June KQ 202. I travelled to Mumbai. The Boeing 777-200ER was good comfortable seats service was great and friendly. I am sure this airlines will become one of the best with the new Dreamliners and 777-300ER.

Kenya Airways used to be one of my favourite carriers - ok they were not in the same league as Emirates but they did a good job considering the price. Over the last few years things have been going steadily downhill and over the last few trip I have done with them they have reached new depths. The in-flight entertainment system simply does not work on the London-Nairobi flight and the aircrew are clearly aware that the system has simply died. They promised a new system and new planes are coming soon - I just hope it is soon enough to save the airline.

I flew LHR-NBO return and was generally satisfied by the service. It's nothing special but the 777 are relatively comfortable (showing some sign of age) - the best feature in both directions was that there were plenty of spare seats so passengers were able to spread out and I found the overnight timings most convenient. I found the food and drink poor however (particularly hard to face food overstrained tea and vile juice) and the in-flight entertainment distinctly average (limited range of films poor sound quality broken in several seats). Basically it's an acceptable in-flight experience that gets you efficiently from A to B and the ground experience is much more professional/competent than many other African airlines from my experience. Staff were generally friendly (with exception of some check-in staff at NBO who were grumpy).

Travelled on KQ from Nairobi to Bangkok in economy. A horrible experience. "Pride of Africa" what a joke! The food was terrible the seating in the 767 was so tight that I have has better space in much smaller aircraft's. The on board service was despicable. The staff acted as though they were doing you a favour by serving food and drink. I would never travel Kenya Airways again.