Kenya Airways customer review
Christopher Marks (United States)
Flew Business Class round trip CDG (Paris) to/from NBO (Nairobi) on the wonderful new Kenya Airways 787 Dreamliner. (CDG-NBO #113 on Jan-1-15 and NBO-CDG #112 on Jan 9-15) What an airliner and what wonderful service by the caring flight staff. The plane really is the best airliner in the sky right now quiet w/ photochromatic adjustable oversized windows excellent air circulation and higher humidity. As for Kenya Airways they made these two flights extremely comfortable with great food excellent South African wines great lay flat seats (2+2+2 configuration) very adequate inflight AV and very caring services presentation. In addition the Pride and Simba lounges at the new Jomo Kenyatta International Airport Terminal are world class now as well with excellent food beverage TVs quiet areas beautiful bathrooms w/ showers quality WIFI connection - everything you would expect from a Skyteam partner.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Kenya Airways customer review
Tercon Bojan (Singapore)
On this very short flight from Nairobi to Kilimanjaro I flew on a brand spanking new E-190. Was very impressed with the plane - plenty legroom love the big windows and each seat also had its own built-in IFE screen. Never seen that on a regional jet. Staff are very friendly and if you sit on the left hand side of the plane you can see Kilimanjaro towering at 5895 m as you're landing in Arusha.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Kenya Airways customer review
Burhanuddin Ummehani Juzer (Kenya)
I was flying from NBI-BOM and BOM-NBI in 777-300 and return was 777-200 check in went well during both flights. Inflight service was good the flight attendants were polite and helpful. The seats are pretty comfortable. I would recommend this airline.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Kenya Airways customer review
Gulamhusein S Adnan (Kenya)
KQ 202 on 3/1/2015. KQ203 on 9/1/2015. NBO-BOM-NBO. First of all I will compliment the New KQ Terminal which is excellent. The flight was on a new Boeing 777-300ER. Departed on time. The flight was full. Meal was good and I asked for a second round. Despite the flight being full the air hostess without any hesitation and with a smile on her face served me for the 2nd time. The seats were comfy and IFE was OK. Needs an update and increase the movie and music options. Return flight was also good. Ground Service crew were all kind and helpful. Departed on time and landed on time to. Would recommend KQ to everyone who would like to travel to KQ route network. Keep up the good work KQ.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Kenya Airways customer review
Coveyduck Chania (France)
Flew from Paris via Amsterdam to Nairobi. The 777-300 from AMS/NBO was a new aircraft. The seat width and pitch was OK. The seat back entertainment was fairly limited. The food and beverage service was extremely slow. Bearing in mind that the flight departed at 20.40 the service did not begin for at least 2 hours after take off. Cabin crew was pleasant and helpful. My return flight was on the Dreamliner. The seat pitch and width were OK however the seat itself is very hard I had to use the small pillow they provide to sit on. I can't say that I noticed a huge difference between the Dreamliner and the 777 other that the size of the aircraft. If I was doing that route again I would consider flying with KQ.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Kenya Airways customer review
Steve Matthias (Zambia)
It was with some trepidation that I used Kenya Airways for a last minute flight up to the UK from Zambia. However I have to say that I was really surprised by how much they have improved in the 6 years since I last used them. The Embraer jet from Lusaka to Nairobi was clean. The meal small but tasty and there was some IFE on the seat back TVs. The plane seemed quite new and the staff efficient and smiling. Punctuality was also excellent. An even bigger surprise was the new modern airport at Nairobi. We were transferred quickly onto the London flight and although it was an older 777 it was not full so there were many spare seats at the back. Again we were on time getting to London. Well done KQ on all that you have achieved!
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Kenya Airways customer review
Amparo Beltri (Spain)
Yesterday we were on a direct flight from Lagos to Nairobi except that without previous notice the plane landed in Cotonou Benin for over one hour. Not only that but the airplane didn't have air conditioning during the first two ours of flight. I had purchased and paid for a direct flight in business class and I was given a flight with one layover in a class for animal or merchandise transport. I can't believe that they call themselves "The pride of Africa".
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | N/A |
Inflight Entertainment | N/A |
Value For Money | 12345 |
Recommended | no |
Kenya Airways customer review
Gulamhusein Adnan (Kenya)
MBA-NBO-BOM-NBO-MBA. All flights were on time and arrived earlier than the ATA. Flight Attendants and Ground service were very friendly. On-board meal was ok and flight was comfortable too. Would for sure fly KQ again and hopefully fly KQ all the time I choose to travel.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Kenya Airways customer review
JL de Clercq (Kenya)
Flew NBO-AMS B777-300 business class and NBO-JNB-NBO Dreamliner / B737-800 business class during last month. The JNB sectors with a 1-year old baby and all flights a true pleasure. Brand new aircraft on all sectors; particularly impressed with the B787 and B737-800. Excellent service by the cabin crew particularly on the sectors traveling with baby - very helpful. New Pride lounge at NBO is world-class in terms of design and finishes. Food on-board and in the NBO lounge remains somewhat mediocre the rest is tip-top.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Kenya Airways customer review
Barnes Robert (Kenya)
I flew from Nairobi to Amsterdam towards the end of November. The new 777's have a good business class cabin and the seats offer a nice level of comfort. The quality of food and drink was good and is getting closer to that offered by the bigger international airlines on this route. I have always found Kenya Airways Cabin Crews pleasant and helpful but I did not see much of them between meal services. It would be nice if they made a tour of the cabin at reasonable intervals just to see if anyone needs anything rather than waiting to be called.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |