Kenya Airways

On time departures and early arrivals which was good. Early morning flights to NBO and DAR. The Lounge in MBA was well stocked with snacks and beverages, was quite comfortable. Was served breakfast in a 40min flight which was very impressive and it was fresh and delicious. Short Layover so couldn't use the Lounge in NBO. Flight crew were very helpful. Return had the same experience.

MBA-NBO-BOM-NBO-MYD. Early morning flight from MBA and a small quick connection in NBO towards BOM. Both flights were on time. The aircraft was a brand new Boeing 787-8 Dreamliner to BOM. Extremely comfortable aircraft. Inflight entertainment was updated and good choice of movies ambience of the aircraft was pleasant and seats were very comfortable. The crew both on ground and inflight were cheerful helpful and smiling. Food was delicious. Return was the same experience just the very long wait in NBO connecting to MYD. Otherwise had an excellent experience and would fly Kenya Airways Again.

KQ782 LLW-NBO via LUS. Embraer E80 Seat 1F. Excellent service good catering and clean comfortable aircraft. Kept well updated by flight crew following a 1.5-hour delay out of LLW after late arrival of the aircraft. KQ did a good job of getting the flight turned around and back off the ground. My first experience with KQ and was impressed overall.

Traveled from Bombay to Johannesburg BOM-NBO-JNB and JNB-NBO-BOM. On time departures good food. No inflight entertainment in Boeing 737 but available on the Boeing 787 Dreamliner on NBO-BOM sector. Overall satisfied.

From Bangkok KQ0861 to LLW KQ0726 via NBO on 17 April. (A Skyteam platinum for life member). The flight from BKK to NBO was OK left on time and arrived on time. The service was fine in a new B787. One hour prior to the departure to LLW the flight was cancelled and we were put in a hotel in town until the next day. No explanations of the cancellation just operational reasons. We ask for a manager to handle the situation but a supervisor told us that no one was available or reachable. We ask to reschedule our flights with other airline but they could done since they need to be authorized by a manager. We were rescheduled on the next flight 12 hours latter via Lusaka reaching LLW at 2.30 am the following day after three days since I left BKK. Of course no compensation at all after wasting 2 working days in the airport of Nairobi. They have invested heavily in planes but the service to clients is really poor. The quality of service is really gone down and they are forgetting that other alternatives are possible nowadays.

I had paid a lot of money to fly my young sons as unaccompanied minors. Their ticket said it would take 1 hour to fly from Mt Kilimanjaro to Nairobi. No-one said anything on check in however they ended up going via Zanzibar and arrived into Nairobi 3 hours late. The missed their connecting flights and were stranded in the airport. No one met them at the plane and no one helped them. They were told to sleep at the airport overnight. After they bought a phone card and rang me I then got onto the airline and they eventually helped them to stay overnight at a hotel in town and put onto flights the next day. If I had not pushed them they would be sleeping at the airport for 20 hours. Two young children. Totally irresponsible. I will never use the airline again.

MYD-NBO-EBB. Flights were on time on both lags. The Business Class Lounge at the New Terminal 1A was excellent. Nice hot meals of different varieties comfortable seats and sleeping area WC were clean and sparkling. In-Flight and Ground Crew were both very helpful and smiling. The Flight time were short but enjoyed the service.

KQ861 & 860 HKG-BKK-HKG. First flight with Kenya Airways turned out to be the worst air travel experience. The outbound flight was cancelled without prior notice. Passengers kept queuing in front of Kenya Airways counter at HKG airport with no information. Staff at the counter asked passengers to wait in the queue for hours until finally the airline managed to offer an alternative flight with another airline but will depart 5 hours later. Very poor management of the situation. Passengers were confused and exhausted.

My wife and I used the airline for 8 flights to (and in) East Africa from Heathrow recently. The aircraft's were new clean and comfortable. Staff were excellent on every flight and could not have done more for us. Hitherto we have used British Airways because they happen to fly direct to Entebbe but now we will always use their Nairobi connection even though there is a stop off. Kenya Airways attitude and their lovely staff make the B.A. crates and ageing crews on the African routes no longer acceptable.

I am a seasoned business traveller for 40 years. Flew Kenya Airways Bangkok to Dar es Salaam via Nairobi in Feb 2015. Initially was nervous because the business ticket price was so low less than half the nearest competitor. However on the downside flight left 30 mins late (no big deal). On the upside access to Air France Lounge New Dreamliner with flat beds good pillows and big warm blankets great entertainment service was very good and the food was fine. Transit through Nairobi using Simba lounge - good facilities cooked breakfast etc. then onto Dar in an older 737 but still comfortable and well cared for. I have travelled with the best and this was as good as any business class trip I have had with any major airline.