✅ Trip Verified
| Bangkok to Johannesburg via Nairobi on 5th February 2020. Both flights on newer B787-8 aircrafts. Check-in and luggage handling went smoothly, but had to fight a bit with ground staff to get all my BPs issued on spot. Booking handling online works well. Their AF-KLM lounge offered in Bangkok is poor (like Thai Airways lounges) but their Pride lounge in Nairobi is good and spacious. Hardware on Kenya Airways is good and they are good on ground to tackle even complicated issues. The FAs are also good, plenty, observant. They are mainly Kenyans which does not help Chinese nor Thai passengers much. The very weak point of Kenya Airways is the food. Business class does not provide food any better than their Economy class and is plain, without vision, looking shabby. Competing airlines like Ethiopian, Turkish, South African, and Egypt serves much better and inspiring food in their economy class. Steel cutlery and table preparation nice. But that’s it. Dinner from BKK was a cold shabby dish with chopped salad and 3 ridiculous small pieces of sliced meatballs. Breakfast offered was inedible continental or fried rice. Very poor offerings. No meat, no cocktails, no cheeses, no ice cream, no smoothies, chocolates, no fruits (watermelon does not count). Extremely poor catering, a disgrace for the airline. Beverages are shamefully very sparse, only 2 juices (apple or orange) are offered. Wines are only passable. Beers are cheap, waterish industrial stuff: 2 brands, Tusker and Heineken – not providing any alternatives to each other. No souvenir, no pyjamas, no luxury feelings at all. No lobster, no seafood, no caviar, no mutton, goat, pork, no beef, no chicken (maybe inside the breakfast sausage). FA staff admitted that economy class had the same catering as business though of course presented simpler. 1st flight on time, 2nd departed 1 hour late. Miles given quickly to Flying Blue. I will go again when the price is right. Lower expectation to food to zero and eat well at home or in lounge. Then it can be fairly good value for money when prices are promoted.