✅ Trip Verified
| Harare to New York via Nairobi. I was super excited to travel to Zimbabwe and see Africa for the first time and got the perfect excuse when one of my closest friends from college planned her wedding in Harare. My outbound flight on American Airlines was cancelled due to weather, leading to me missing my connecting flight on Kenya Airways. While this was unpleasant, no one can control the weather, and AA helped re-book me on a later Kenya Airways flight into Harare, Zimbabwe, so I made it on time to the wedding. After a few weeks of seeing Victoria Falls and making friends with lions, I got back to check into my flight back to New York with Kenya Airways. The attendant there let me know that I had been marked as a “no-show” on my outbound flight, and now my return ticket was cancelled as a result. After arguing that I clearly was re-booked on a later outbound flight, Kenya Airways told me I could get on the flight if I paid a “penalty” of $1200. As I had already paid for a round trip ticket, I indignantly refused to pay for my flight a second time and wound up missing the morning flight. Two more flights back to the States came and went, and I missed all of those flights as Kenya Airways demanded payments to let me onto a plane. I racked up hours of international cell phone call payments with American Airlines customer service and my travel agent, who all let me know that Kenya Airways was not picking up the phone, and they were the only ones who could get me on one of their planes. 16 hours later, having missed every flight that day, I finally gave in and paid the $1200 penalty, in addition to the $1600 round trip ticket I had already paid, and Kenya Airways let me on the flight back home. For the privilege of nearly doubling the cost of my plane ticket, I also had a 17 hour layover in Nairobi, after which Kenya Airways told me my flight to JFK was overbooked. Fortunately Kenya Airways did one thing right and found a seat for me onto the flight back to the States, which I had paid for twice. All in all, I wound up spending nearly four days total in airplanes and airports, racking up international phone charges, and nearly doubling the cost of my Kenya Airways ticket. Kenya Airways, the Pride of Africa.