✅ Trip Verified
| Johannesburg to Paris return. Kenya Airways does the job but don't expect much more than flying from A to B. On the good side, flight hours are convenient from Johannesburg to Paris and route is short. Flights were all on time, with short connections. KQ is part of the AF-KLM Flying Blue programme and that's very convenient (I'm Silver and got 3x23 kilos). FAs were fine and as already experienced on KQ they tended to be very generous on alcohol. On the downside KQ offers very poor service. IFE is extremely poor, with a very limited choice of films, most being rather old films, and the selection did not change between late July and late August! Besides IFE did not always work fine (sound problem on one flight). Food was very limited and very bad, particularly on 8 hour flight to Paris: no real dinner but just a fat meat roll, breakfast very bad - but food better from CDG as on so many airlines. NBO airport is small and clean, it was not crowded but very dull and very limited service. Ground staff at OR Tambo wanted us to pay for our children's car seats (about $ 400!) because on the website it was written that car seats were free for "infants" and they said children (aged 4 and 9) are not "infants" - very absurd rule! Hopefully the agent at the ticketing office was shocked by the price and sorry for us and finally they dropped the surcharge (as always, be kind with ground staff and stay calm!). Yet we saw latter the same ground staff member telling very rudely to a passenger going to Malawi that he would have to pay for a not-so-big cabin bag he was carrying. KQ's service is clearly very poor and among African airlines SAA and Ethiopian, while far from being perfect, offer better service, particularly IFE, food and cabins.