✅ Trip Verified
| Accra to Dar Es Salaam via Nairobi. We were supposed to be picked up from the airport in Dar Es Salaam by our tour guides and taken straight on a 3-day safari. We booked and paid for our flights with Kenya Airways 2 months ago believing Kenya Airways to be a reliable airline. When we arrived 2 hours prior to our flight to check in, we were told that the flight was full. Despite the fact that we had arrived within the requested time to check in and had paid 2 months prior to the flight, we were kicked off the flight. There were multiple other passengers that also were not able to check in because of too many ticket sales - 1 of them had been able to buy a ticket that same morning online despite there obviously not being any left! We purchased our tickets 2 months ago - how were there still tickets on sale the same morning and yet we, who purchased our tickets 2 whole months ago were kicked off the flight?! This is unacceptable!! Another had arrived 2.5 hour prior to departure and had still been kicked off. He had also purchased his tickets much later than we had! We were out in a hotel for the night with boarding passes printed for the next flight in 24 hours but also with the promise by Kenya Airways staff that early the next day they would try to find an alternative flight to get us to Dar Es Salaam earlier. We were already going to miss our airport pickup, who was taking us straight onto a 3-day safari for which I had already paid $300 US for. We were interrupted during breakfast to rush back to the airport. The staff told us we had been booked onto an Ethiopian Airways flight through Addis Ababa but they did not have flight details to supply us with. They cancelled our tickets for the Kenya Airways flight that night. After a long wait in line, the check-in staff found only 1 ticket, rather than 2. They couldn’t tell us arrival time in Dar Es Salaam but checked in our bags and a long time later gave us boarding passes. On checking them, we discovered our route would now include a 26-hour stopover in Addis. Not only were we leaving a day later than our initial flight, but we would be now be arriving 48 hours later - a whole 24 hours later than if we had gone with the later Kenya Airways flight. On showing the staff at Kenya airways what they had swapped us over to, they then told us the Kenya Airways flight that night was already full and we couldn't fly. Seriously, this was ridiculous. We were made to go back to the hotel and brought back to the airport that evening without any communication as to whether we would even be flying. There was no offer of any compensation for the mess made by Kenya airways - no upgrade, not even an airport lounge, no offer of a partial refund, not even an apology. Instead, we had a completely wasted day with massive amounts of stuffing around by Kenya Airways. None of it was due to anything that we did wrong. ALL of it was because they overbook their flights to make extra money. This airline can't be trusted to get you from A to B.