✅ Trip Verified
| Nairobi to Dakar via Abidjan. I have no idea why the airline is called the Pride of Africa. Maybe because it compares to some other very bad airlines in the region. Ok, the plane seemed good and the seats had a PTV which is pretty good and a newly introduced feature. That's about it. At Jomo Kenyatta the check in was slow, even for those having done a check in online, we had to wait in a line, no one told us which line to wait in and of course no drop off line, unlike advertised in the web page ... and there is no point in using the self check in machines, as you still have to go on the line inside the airport, which is not the fault of the airline it is really hot and crowded, but the airline did not help because their boarding was done all at the same time, no groups. Once in the tarmac, maybe because they wanted to use only one bus, they waited a long time until we were really crowded and people started complaining and saying they would not get in the bus, then they took us to the plane where we waited about 5 to 10 minutes on the tarmac again (luckily it was sunny). We board the plane and have to wait almost one hour because the pilots do not have a flight plan. I go to the toilet even before taking off and it is very dirty already. Food was really bad for an almost 10h flight. Seat covers were falling off some seats. Entertainment is good but there is a problem... every time you open a new film, or show or whatever, it shows you the same publicity again, (we are already flying Kenya airways, no need to see the publicity 20 times). The publicity lasts about 7 minutes and runs over the show, so once your movie or show begins, you've lost a few minutes of it . that is something that they must fix. In the stopover, we were advised that we had to wait in the plane about 30 minutes. We waited 2h without air conditioning, over 40 degrees, people complaining, doors closed and of course no APU on, nor auxiliary power, why? Food from Abidjan to Dakar was really bad .. a cold hard muffin and a mince pie that tasted so bad and was so dry many did not eat it. Anyways for a 2h flight you can't expect much, but in total it is a 10h flight for many so it is rubbish. Both landings were quite hard and I am an airline fan and private pilot. The second one can be justified due to wind, but the first one, surprised about it. In general, very good plane, nice flight attendants, and good entertainment system. Food was very bad, the heat episode was ridiculous, the delay was annoying and the landings were not too good. Plane felt dirty. I like the airline but needs to improve.