Karthago Airlines

We have just travelled back from Tunisia. After a 7 hour delay flying from Gatwick with no explanation only to be met when we boarded with a grumpy crew with no interest in the passengers and a plane that was borderline on the unsafe. Broken seats tables and a tatty cabin. On the way back there were four Karthago flights the first was delayed for 14hrs a Manchester flight delayed for 9.5hrs ours for 7hrs and another one indefinitely. Again with no explanation other than a technical fault. So as per the comment below two technical faults in a week not reassuring. The plane coming back was worse.

I have just returned from Tunisia flying Monastir Manchester with Karthago and can safely say that I will never fly with them again. The two hour delay on the way out was nothing compared to the nearly 10 hour delay on the way back. A brief apology was made when we were finally on board but no explanation offered other than that "they'd had a really bad week". What made the experience even worse was the misleading or complete lack of information about what was happening and no obvious presence of staff from the airline at the airport to keep us updated. We were initially informed of a six hour delay by our tour operator (Just Sunshine) on the way to the airport and were transferred to a nearby hotel to wait. We were provided with lunch (though the quality of food was poor). Our tour rep seemed unable to keep us informed of reason for the delay or keep us updated - some passengers resorted to the internet or relatives in the UK for information. When we were taken to the airport after six hours we were informed we would be taking off around 7/7.30. However at 7.30 we were still waiting at the departure gate (although the information boards were flashing 'last call'). The departure time shown on the boards then changed to 8.30 then 9.30. Just after we received a free soft drink for our troubles the boarding announcement finally came and we took off nearly 10 hours late. We were not alone in our experience - the other 4 Karthago flights shown on the information boards were delayed including the Gatwick flight which had a 6.5 hour delay by the time we left I don't know how much longer they had to wait.

Just come back from a week in Tunisia and flew with Karthago Airlines - shocking! Had a 4 hour delay flying out and staff were very surly and unfriendly. They served one side of the plane drinks and not the other. The airline food was awful - I usually eat most airline food given to me but this was awful. Coming back was even worse - 6.5 hour delay and a complete fiasco - no one told us anything - started at 2 hour delay and then kept going up. we were transferred to a hotel near the airport and were given an awful meal. Picked up a few hours later and finally boarded the flight having had to clear customs again and being asked for our visa forms even though we had already handed them in. Then we had to find our duty free and hang around. Once on the flight - a short apology was given but no explanation why we were delayed. The FAs were rude and too busy talking about what they were up to than being interested in the passengers. I would avoid this airline if at all possible - they only have a fleet of 6 planes and we had two with technical faults in one week!

My outward flight from Gatwick airport to Monastir (Tunisia) was delayed by four hours; no real explanation was given and apologies seemed less than sincere. Worst still was the return journey. There was a seven-hour delay and there were no ground staff available. The announcement that passengers were to be taken from the airport to a local hotel were so disorganised and unintelligble that several passengers missed the announcements altogether. Again no representatives from the airline showed themselves. The meal provided at the hotel - burgers lukewarm vegetables and potatoes followed by melon pieces - was to say the least poor. While the in-flight cabin service and catering were reasonable the airline seemed not to care a jot about the inconvenience to passengers on both outward and return flights. Unless there is absolutely no other option I shall not fly with Karthargo again.

Thomas cook changed our flight to go with Kathargo. On time plane clean and comfortable and staff most friendly and helpful. We enjoyed our meals on the outbound and inbound and drinks were plentiful at no charge only for alcoholic drinks. Overall the airline was equally as good as any others we have flown.

Flew to Monastir. The flight was on time with a crew who were efficient and friendly. The plane was clean meal excellent and there was more leg room than usual for a charter flight. On the return the plane was obviously older! One or two passengers had broken seats and the meal was not so good. However I would still be happy to fly with Karthago again.

Cardiff to Monastir return. Never again with this airline. Dirty cabin seat pocket full of rubbish ripped seats I had a person in my lap all the way home as the seat wouldn't go vertical and my rear end on a broken spring all the way there. On the way back we could actually see the flight deck as we took off as the door wasn't shut - again very off putting. Food was ok but tea and coffee sparse and cold. A lot of the duty free goods were unavailable.

Cardiff to Monastir return. Never again with this airline. Dirty cabin seat pocket full of rubbish ripped seats I had a person in my lap all the way home as the seat wouldn't go vertical and my rear end on a broken spring all the way there. On the way back we could actually see the flight deck as we took off as the door wasn't shut - again very off putting. Food was ok but tea and coffee sparse and cold. A lot of the duty free goods were unavailable.

Cardiff to Monastir return. Both flights on time staff pleasant and the food was hot. The 737-300 did look a little old and decor seat backs etc a little torn but no worse than many other airlines I've flown. This airline is adequate.

Cardiff to Monastir return. Both flights on time staff pleasant and the food was hot. The 737-300 did look a little old and decor seat backs etc a little torn but no worse than many other airlines I've flown. This airline is adequate.