✅ Trip Verified
| The last time I had to fly by Kam Air was few month ago during summer holidays. I booked my round trips flight from Geneva to Istanbul (by turkish airline) Istanbul to Kabul and from Kabul To Mazar e Sharif (north province of Afghanistan) by Kam Air. One week before the first flight I had to change my flights from Kabul to Mazar and contacted Kam Air. They responded after to days and refused to change the date or refund even a percentage of three tickets (me and my two kids). for return from Mazar to Kabul the changed the date of a round trip from Mazar to Kabul and Kabul to Istanbul and from Istanbul I had to fly to Geneva, without informing me. I missed all round trip and had to pay more than 3000$ to re-book all three tickets for two days latter. Two days latter again while I as in the Mazar e Sharif airport, the Kam Air flight was gone and I had to travel by road and drive nine hours in other to not miss again all my flight to Geneva. After nine hour of drive arriving in Kabul airport our names were not included to the passengers list and again our flights were changed to next day without any previous notice. We hardly managed to take the flight to Istanbul but I had to leave my luggage and I had to travel all way to Istanbul far from my kids as the sets were separated. I contacted them many times to compensate at least few percentage of missed flights which they caused but they didn't respond and even once they asked me for 200$ extra. Then they blocked me from their social pages to not add comments and or contact them. For a round trip which normally costs 4000$ I paid 8000$. The staff and customer services are not kind and helpful. They dont know there own system to work and behave. Even in their own branch office, they will ask you to contact their customer service.