"website crashed while paying"
A Singh (Germany)
Not Verified | Seoul to Jeju. Actually I had quite good experience with service and seats. But three times I booked a Jin Air flight and two times the website crashed while paying. I didn't even receive a ticket via mail but they took my money. After several calls and being on hold for like 20 minutes i finally got my ticket. Just now it happened again and I have to call them again so thats pretty bad. Dont know if I'll book there again but they have the cheapest flights and the staff was really friendly.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Seoul to Jeju |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"extra fees crazy"
M Darbell (South Korea)
✅ Trip Verified | Seoul to Angeles Manila. This airline is cheap at first but the extra fees to book is crazy pay for any seat, pay extra for food, pay extra if the bag is over 15kg, and as always delayed
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Seoul to Angeles Manila |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"great company for reasonable price"
Igor Chernyak (South Korea)
✅ Verified Review | Seoul Incheon to Hong Kong leg was perfect. Departure / arrival in-time, the plane was new Boeing 737. The seats are comfortable, some snacks and water was offered free of charge. The staff was really helpful and was taking care of passengers during the whole flight. For return flight, the staff was still great, the aircraft was older but still clean. But the flight was delayed for more than an hour from Hong Kong without any explanation and apologies. I could see that the cargo was being loaded after scheduled departure time. In general great company for reasonable price.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Seoul Incheon to Hong Kong |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Would gladly fly again"
Frank Mauz (United States)
✅ Verified Review | Seoul Incheon to Tokyo Narita. First time to fly on a LCC and very pleased. Efficient check-in. Departed a few minutes late, but arrived on time. No extra charges like LCC in United States. Despite super saver fare, check-in agent let me choose seat and suggested first row for more legroom. Cute snack box had rice, muffin and banana plus a paper cup of water, perfect for short two-hour flight. Cabin attendants exceptionally friendly. They laughed when I ordered a Jin Air cap from duty free. I like their "uniform" - jeans, creates a relaxed atmosphere. Old plane and no in-flight entertainment, made up for by low fare and excellent service. Would gladly fly again.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Incheon to Tokyo Narita |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"experience was generally positive"
Samuel Higgs (Canada)
✅ Verified Review | Overall, Jin Air is a solid low cost carrier. I flew a roughly 5 hour route between Incheon and Vientiane, and the experience was generally positive. My only complaint is regarding seat comfort. The seats seem to be narrower than those on other airlines I have flown, and the pitch is nothing to brag about. One tip is that on the B737, do not take an aisle seat. There is some sort of metal box bolted underneath the seat in front of you, taking up a significant fraction of the space where your feet might go (if you stretch your legs out so that your feet go underneath the seat in front of you). This seems to be the case for all the aisle seats, and believe me, my feet were in a very uncomfortable position. Otherwise, I have only good things to say. The flight crew were friendly and helpful (although I didn't need anything unusual that would require great service anyway). Operations were smooth, and the staff at the gate did a good job. I was running late because of a delay in my connecting flight, and they checked me in right away with no worries. The food they served was solid. It was less than one would receive on a 5 hour flight from a flagship Asian carrier, but better than what you would hope for in North America and acceptable given the low cost. On the ICN-VTE leg, it was dinner time and they served a simple starchy rice with mixed vegetables-very tasty. On the way back it was breakfast hours and they served a basic combo of yogurt, fruit, and a roll. The meals come in a charming cardboard box designed with the Jin Air logo and colors. One remarkable thing about Jin Air is its concept-while an airline's brand won't affect your flight experience in the same way as seat size or staff friendliness, it plays a fundamental role in the mental experience you have while travelling. Many kudos to the flight attendant uniforms, with their minimalist style: jeans, a green top, and a hairpin in the shape of the Jin Air logo (a butterfly designed so that there is an image of a plane formed in the blank space between the wings).
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | ICN to VTE |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the best low cost airline"
Tshung Ching Tay (Malaysia)
Seoul Incheon to Chitose, and this is my first trip on board Jin Air. This is a low cost airline, no in flight entertainment on board. Nonetheless, the crew are vibrant young, friendly, attentive that keeps walking on the aisle on the aircraft to ensure passengers are well taken care. This is definitely the best low cost airline I ever flown. I shall definitely look forward to travel Jinair again.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | ICN to CTS |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"friendly flight attendants"
C Im (United States)
Jin Air is a low-cost carrier owned by Korean Air. Old aircraft, no in-flight entertainment. Friendly flight attendants and excellent low cost service onboard. It was a pleasant flight overall.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Incheon to Vientiane |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Jin Air customer review
C Williams (South Korea)
Strictly a ride from one place to another and not a very good ride at that. There were no pillows, blankets, headphones, or TVs. Just a seat. They served a lunch box with cold snacks and a cup of water. They did have was plenty of screaming babies, for 4.5 hours one would start and the others would chime in. So, you folks that had a good flight, good on you. But for my money I will read the fine print a little closer when I book a flight with Korean Air only to have it operated by Jin Air.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Seoul to Guam |
Date Flown | August 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Jin Air customer review
M Manuel (Romania)
Flight from GMP-CJU. Emergency seats are offered for free. Also luggage. Free drinks and friendly cabin crew. What else for a LCC? I wish we could have such a LCC here in Europe.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | N/A |
Value For Money | 12345 |
Recommended | yes |
Jin Air customer review
L Nagel (Netherlands)
LJ001 on 15 December 2013 travelling from ICN to BKK. This is supposed to be a budget airline. Indeed there were no TV's on board and the second meal (the first was something in between a full meal and a snack) had to be paid for. Otherwise great service from this airline. I for one never had an airline where the staff were walking up and down the aisle with drinks so often just waiting for a chance to serve you. Just before landing staff turned on the music and started a dance/exercise which they invited you to join in with so you could stretch and get your blood flowing. Finally if you really miss your TV for just a few dollars you can rent one of those handheld playstations. All in all for me a great experience and I would certainly recommend this airline.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |