Jin Air

✅ Trip Verified | Really bad experience, One hour late, 20 minutes in a bus waiting to enter in the plane, never again. Avoid this Company, the customer Is not important for them

Not Verified | 1. The check in counters open only 2.5 hours before departure despite all other airlines opening 3 hours before 2. Online checking not allowed for most nationalities. This would save a lot of time at check in in entering information even if documents have to be checked. 3. Water is provided in small glasses upon request even on a 5 hour flight. Can’t they distribute water bottles free and add the cost to the ticket? 4. No entertainment screen whatsoever.

Not Verified | I want to express my sincere thanks to Jin Air staff in Osaka. I had a flight from Osaka to Seoul in May2023, and had not completed the K-eta, for this reason I could not board. However, the check-in staff did everything possible to help me complete the documentation. Despite not having completed it on time, I missed my flight, even so the staff offered me an available seat on the next flight. I really value this collaboration. I hope the staff is notified about this. Thank you so much.

✅ Trip Verified | We had some troubles getting to the airport and were so worried we were going to be late. We arrived at the check in counter just a few minutes late, but the Jin Air employees were so kind and accommodating. They got us through security and to our gate and we made a flight we otherwise would have definitely missed. Just so grateful! Thank you!

Not Verified | First of all, I flew with this airline in 2018 and early 2019 a few times. Let me tell you, don't be fooled by its low prices, this airline is not worth it. The most glaring weakness with Jin Air is its lack of in-flight entertainment. There are absolutely no TV's in sight, as well as no trays to put any devices you have on. Even the airline safety consists only of a pre-recorded message played over the PA system. Your Jin Air flight will probably be one of the most boring flights you will ever have. You could try to sleep, but Jin Air has a very bad problem I have experienced in other airlines: overheating. There was one flight where as the flight was approaching Seoul, the temperature suddenly got very hot (around 28 degrees Celsius). It lasted for around an hour. There were also no accommodations of any sort: no water, no food, no service. In the end, I do not recommend Jin Air unless you really want to save a lot of money. It will be a very unpleasant few hours.

✅ Trip Verified | Seoul to Okinawa. I was very impressed my Jin Air employee that was working at gate 43, Seoul ICN, 24 February 2020. I first told him that I needed a seat assignment, and he recognized me first off by my name. I was really impressed by his professionalism and mannerism.

✅ Trip Verified | Seoul to Manila Clark. I am traveling with my disabled husband and the front desk who print our boarding pass was terrible, she gave us a terrible bad service. She didn’t care about all my request for my husband like wheelchair and seat assignment. In short they don’t care about those disabled passenger they just gonna do what they want. Very poor service.

✅ Trip Verified | Jeju to Seoul. The online website to purchase tickets was easy to use as a foreigner. There was an English option unlike T'way air. The check-in, boarding process was very efficient. The plane was spacious and the seats comfortable for a budget airline. I would fly with them again.

✅ Trip Verified | Seoul to Vientiane. I had to wait an hour standing in line just to receive my boarding pass. I was not able to check in online. While waiting in line, they also allowed someone to bypass me who hadn’t been waiting in line at all. Once on board, I found the seats weren’t comfortable. The bathroom was the smaller bathroom I have ever been in. I could barely even wipe. They only offered one meal and because I don’t eat fish, I was not able to eat. There was no tv and the flight was for 5 hours and 40 min. There was no option to upgrade to a better seat, it was very cold on the plane, and no place to plug in phones.

Not Verified | Seoul to Jeju. Actually I had quite good experience with service and seats. But three times I booked a Jin Air flight and two times the website crashed while paying. I didn't even receive a ticket via mail but they took my money. After several calls and being on hold for like 20 minutes i finally got my ticket. Just now it happened again and I have to call them again so thats pretty bad. Dont know if I'll book there again but they have the cheapest flights and the staff was really friendly.