Jin Air

✅ Trip Verified | Seoul to Okinawa. I was very impressed my Jin Air employee that was working at gate 43, Seoul ICN, 24 February 2020. I first told him that I needed a seat assignment, and he recognized me first off by my name. I was really impressed by his professionalism and mannerism.

✅ Trip Verified | Seoul to Manila Clark. I am traveling with my disabled husband and the front desk who print our boarding pass was terrible, she gave us a terrible bad service. She didn’t care about all my request for my husband like wheelchair and seat assignment. In short they don’t care about those disabled passenger they just gonna do what they want. Very poor service.

✅ Trip Verified | Jeju to Seoul. The online website to purchase tickets was easy to use as a foreigner. There was an English option unlike T'way air. The check-in, boarding process was very efficient. The plane was spacious and the seats comfortable for a budget airline. I would fly with them again.

✅ Trip Verified | Seoul to Vientiane. I had to wait an hour standing in line just to receive my boarding pass. I was not able to check in online. While waiting in line, they also allowed someone to bypass me who hadn’t been waiting in line at all. Once on board, I found the seats weren’t comfortable. The bathroom was the smaller bathroom I have ever been in. I could barely even wipe. They only offered one meal and because I don’t eat fish, I was not able to eat. There was no tv and the flight was for 5 hours and 40 min. There was no option to upgrade to a better seat, it was very cold on the plane, and no place to plug in phones.

Not Verified | Seoul to Jeju. Actually I had quite good experience with service and seats. But three times I booked a Jin Air flight and two times the website crashed while paying. I didn't even receive a ticket via mail but they took my money. After several calls and being on hold for like 20 minutes i finally got my ticket. Just now it happened again and I have to call them again so thats pretty bad. Dont know if I'll book there again but they have the cheapest flights and the staff was really friendly.

✅ Trip Verified | Seoul to Angeles Manila. This airline is cheap at first but the extra fees to book is crazy pay for any seat, pay extra for food, pay extra if the bag is over 15kg, and as always delayed

✅ Verified Review | Seoul Incheon to Hong Kong leg was perfect. Departure / arrival in-time, the plane was new Boeing 737. The seats are comfortable, some snacks and water was offered free of charge. The staff was really helpful and was taking care of passengers during the whole flight. For return flight, the staff was still great, the aircraft was older but still clean. But the flight was delayed for more than an hour from Hong Kong without any explanation and apologies. I could see that the cargo was being loaded after scheduled departure time. In general great company for reasonable price.

✅ Verified Review | Seoul Incheon to Tokyo Narita. First time to fly on a LCC and very pleased. Efficient check-in. Departed a few minutes late, but arrived on time. No extra charges like LCC in United States. Despite super saver fare, check-in agent let me choose seat and suggested first row for more legroom. Cute snack box had rice, muffin and banana plus a paper cup of water, perfect for short two-hour flight. Cabin attendants exceptionally friendly. They laughed when I ordered a Jin Air cap from duty free. I like their "uniform" - jeans, creates a relaxed atmosphere. Old plane and no in-flight entertainment, made up for by low fare and excellent service. Would gladly fly again.

✅ Verified Review | Overall, Jin Air is a solid low cost carrier. I flew a roughly 5 hour route between Incheon and Vientiane, and the experience was generally positive. My only complaint is regarding seat comfort. The seats seem to be narrower than those on other airlines I have flown, and the pitch is nothing to brag about. One tip is that on the B737, do not take an aisle seat. There is some sort of metal box bolted underneath the seat in front of you, taking up a significant fraction of the space where your feet might go (if you stretch your legs out so that your feet go underneath the seat in front of you). This seems to be the case for all the aisle seats, and believe me, my feet were in a very uncomfortable position. Otherwise, I have only good things to say. The flight crew were friendly and helpful (although I didn't need anything unusual that would require great service anyway). Operations were smooth, and the staff at the gate did a good job. I was running late because of a delay in my connecting flight, and they checked me in right away with no worries. The food they served was solid. It was less than one would receive on a 5 hour flight from a flagship Asian carrier, but better than what you would hope for in North America and acceptable given the low cost. On the ICN-VTE leg, it was dinner time and they served a simple starchy rice with mixed vegetables-very tasty. On the way back it was breakfast hours and they served a basic combo of yogurt, fruit, and a roll. The meals come in a charming cardboard box designed with the Jin Air logo and colors. One remarkable thing about Jin Air is its concept-while an airline's brand won't affect your flight experience in the same way as seat size or staff friendliness, it plays a fundamental role in the mental experience you have while travelling. Many kudos to the flight attendant uniforms, with their minimalist style: jeans, a green top, and a hairpin in the shape of the Jin Air logo (a butterfly designed so that there is an image of a plane formed in the blank space between the wings).

Seoul Incheon to Chitose, and this is my first trip on board Jin Air. This is a low cost airline, no in flight entertainment on board. Nonetheless, the crew are vibrant young, friendly, attentive that keeps walking on the aisle on the aircraft to ensure passengers are well taken care. This is definitely the best low cost airline I ever flown. I shall definitely look forward to travel Jinair again.