Jetstar Pacific

Horrible airline, Jetstar Pacific flight seems cheap but if you count the delays and terrible service than you are paying a high price. Had this flight from Danang to Ho chi Minh "transferred" to later flights twice as Jetstar is either overbooking or trying to fill all their flights and their motto is screw the customer. The ground staff and service desk staff are rude and speak poor english. If you are transferred you should go to the airport and demand your flight.

Ho Chi Minh to Danang. We have already been delayed twice, now leaving 9 hours later than expected. We are bracing ourselves for 1-2 more delays. It is likely they keeping delaying people to a flight that will be full enough in order to save them money. Thanks for a complete absence of customer service Jetstar. I will do my best to deter anyone else from using your sorry excuse of an airline.

Jetstar Pacific is a terrible airline if you have a connecting flight. Had three flights booked to tour Vietnam every one time changed by at least 3-4 hrs. My last one was to connect with international flight back to UK. The time they changed would have seen me missing a £1000 flight for two people. Had to really argue to get flight to suit eventually they got me flight that left me getting up a 5 am from my holiday resort then hanging around Ho Chi Minh airport for 7 hrs.

Flew Jetstar Pacific from Hanoi to Ho Chi Minh. Got an email a week prior to flight saying that it had been rescheduled to half an hour earlier than the original time. Check in was easy, plane took off a little late (pretty much the original booked time) and the staff were friendly. Reminded me of easyJet in the UK, no problems and cheap. Also got assigned the extra leg room seats - probably because all 4 of us were tall - and we didn't even have to ask.

Macau to Da Nang with Jetstar Pacific. The checkin process is a mess. In Da Nang airport they only opened one counter for checkin. It took us almost 2 hours waiting for check in, which is totally insane. And the staff didn't understand English. I tried to ask her to call someone to open a new counter but she could only say two words "please wait". Worst airline.

I recommend avoiding Jetstar Pacific at all costs. The night before my flight, I got an e-mail informing me my flight from Phu Quoc to Ho Chi Minh had been rescheduled from 1:10 pm to 8:40 am. Pretty major inconvenience, considering my next flight was scheduled for 5:20 pm. I got through to customer service, and they were able to move my next flight (HCM to Da Nang) up to 1:05. Great. Well, as soon as I got to HCM, and fought my way to the front of their absolutely chaotic check-in counter, I was informed my flight had been rescheduled to 3:30. So now I'm stuck waiting 4.5 hours in the airport for this next flight. Boarding time rolls around, no updates. Departure time rolls around, still no updates. 10 minutes after departure time, I find out the flight has been further delayed to 6:10. Unbelievable. What should have been a 5,5 hour trip including layovers is now going to be an 11 hour trip. I won't be surprised if this flight gets delayed again. Thank you, Jetstar Pacific for a terrible day I will never forget. I will not be flying with you again, and strongly recommend to others to do the same.

It's Christmas day and I am waiting for a flight from Ho Chi Minh city to Hanoi. We originally booked on a flight to leave at 6.40pm tonight so that we would have time to eat christmas dinner with our family before flying and still get to Hanoi on time. However, our flight was delayed 2 hours so we decided change the time to an earlier flight at 3.50pm therefore missing Christmas dinner - something we were not happy about. So we've checked in and we are waiting for our earlier flight, which is delayed again - if we had been informed of this delay before we would've had time to have dinner with our family on this special day. I have flown with this airline many times and I can honestly say that it is the worst airline I have ever used - always delays - always some terrible excuse.

I originally booked from Australia to fly from Danang to Ho Chi Minh City on Jetstar Pacific flight BL593, scheduled to depart at 10:55am on 20 December. On 16 December we're emailed saying the flight is rescheduled to 8:10 pm. The only explanation for delaying a flight for 9 hours, "Operation requirement". OK, another day in Hoi An. Get to Danang airport at 6:00pm in plenty of time for our rescheduled, 8:10pm flight. "Oh no sir, the flight is delayed until 10:30pm." No explanation. No apology. No offer of alternative arrangements. Only that I had been advised of the change sometime that afternoon by email. The implication being that it was somehow my fault that I hadnt checked my emails to discover that our inexplicably delayed flight was inexplicably delayed again. The 'explanation' for having to spend 4.5 hours in Danang airport - "Operation requirement" Well, 10:30pm came and went. No explanation. No apology. 10:55 was mentioned. That came and went. How about 11:10? Still no plane. Finally Jetstar Pacific showed that they do, in fact, have a plane and we departed at about 11:40pm. 12.5 hours after the original, scheduled departure time. Exited HCMC airport just after 1 am. Our hotel pick-up car had given up and gone home. And through the whole shoddy, tawdry episode nobody from Jetstar Pacific saw any need to explain, apologise, offer help, compensation, anything. Except, as the final insult, a small bottle of water just as the plane was about to board. Thanks for nothing.

Jetstar Pacific is on a different planet when it comes to customer service and reliability. We were flying from Ho Chi Minh City (HCMC) to Hanoi and had our flight cancelled 4 times - not just once, but 4 times and no one said sorry, even though they spoke good English. I've never been so angry in my life. We had a tour booked which we lost our money to and we ended up wasting a whole day of our precious time in Vietnam trapped inside an airport. What angered me the most is that no one apologised, or tried to help us out. The company doesn't deserve any customers. I would advise travellers to boycott flying with Jetstar Pacific, unless you want disappointment, or to spoil your holiday.

Jetstar Pacific from Saigon to Nha Trang. Arrangements were made by a Vietnamese friend so no confusion occurred over language. I knew I had an overweight bag so paid extra as required. Arrived at the airport and had to pay again even though I had the paperwork from the bank. Plane was 3 hours late when we finally got the call to board. As soon as we were seated the pilot announced that there was some paperwork he had to complete and we would be away. Half an hour later he said there were mechanical difficulties and engineers were on their way to fix them. Another wait and he came back on and told us the first engineer could fix the problem and a second one was coming. Another wait and the pilot told us the air-conditioner was broken and we would have to de-plane. We went back into the terminal and waited until they found another plane. Finally we left on our 6 pm flight at 11 pm. This airline brings a whole new meaning to the term "Mickey Mouse", it is a joke and I will never fly them again.