Jetstar Pacific

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 109 reviews
3/10
No Skytrax Rating
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9/10

Jetstar Pacific customer review

(United Kingdom)

Check in was quick and easy flights on time. The plane was a little scruffy and the boarding a bit chaotic but nothing that bad. Jetstar were much cheaper than other options and they did the job well. We would use them again.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Jetstar Pacific customer review

(United Kingdom)

Hanoi-Da Nang. Turned up at Hanoi expecting to catch an early flight to Da Nang to find our flight wasn't even on the departures board. We were told the flight had been cancelled and moved to the following day with no alternatives offered. According to staff Jetstar should have sent an earlier email notifying of the cancellation but this was not the case. Flight refunds allegedly take two weeks however I am still waiting nearly a month later. For the sake of few extra dollars book with a more reliable company.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Jetstar Pacific customer review

(Australia)

Hanoi-Danang and Hue-HCMC. Both planes extremely old not clean duct tape holding armrests to seats. Chaotic check-in process with pre-reserved seats not available. Space to a minimum struggled with my knees touching the seat in front. Prices for inflight food and drinks acceptable. Heavily-accented English announcements were hardly understandable. The first flight was delayed by 30 mins the second one was on time. Overall nothing special but not too bad either. However on the second flight both rows of emergency exits remained completely empty. When querying this they said the crew would open the emergency exits if necessary a comment that did not reflect the answer I was hoping for. It seems that Jetstar prefers those seats to remain empty if no one is willing to pay extra for them.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Jetstar Pacific customer review

(Germany)

We flew from Saigon to Da Nang (Vietnam). Unfriendly dirty cabin and toilets no seat space. We paid for seat reservation and did not get the seats.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Jetstar Pacific customer review

(Vietnam)

My second and last flight on Jetstar Pacific - Danang to HCMC return. High-mileage aircraft dirty inside and out holes in seats and carpeting and a foul aroma in the cabin. On the return we were lining up to board and were told of a 5 hour delay. A voucher was offered but could only be redeemed on a future flight. At least the return aircraft was in much better condition. Good price but unreliable and the condition of many of the aircraft is scary.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Jetstar Pacific customer review

(Vietnam)

Received a text saying that my 2000 flight from HAN-SGN would be delayed until 2310. This is common on Jetstar my house mate had his flight to Hue delayed by one day. If there are not enough customers booked the flight simply does not take off and if you do not send them your mobile phone number you wouldn't know until you turned up at the airport. If you want reliable service do not use Jetstar.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Jetstar Pacific customer review

(Singapore)

SGN to HAN. Check in was a nightmare chaotic and disorganised. One staff uttered something in Vietnamese and all hell broke loose everyone just ran up to the counter. We did not know what was going on. It was an old A320 food prices were reasonable. Good thing flight was on time.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Jetstar Pacific customer review

(Thailand)

Hanoi - Da Nang return cancelled and automatically rebooked . Advised previous evening by email which being on Holiday I had not read so arrived at airport to find 10am flight changed to 5pm. Was offered refund which I accepted. Advised that return flight had been cancelled and we had been rebooked on flight 8 hrs earlier. Decided to seek refund on this flight too and was advised that this could only be done via call centre. Had to make 3 phone calls to call centre to confirm flight was cancelled and refund was organised (last by a Vietnamese travel agent ). Still waiting for both refunds 1 month later have sent 2 emails to customer service email still no reply. Also noticed when we were leaving Danang on the later VN airlines flight that the JS flight we had been re booked on was 10 hrs late so we would have missed our connecting flight in Hanoi if we had accepted the subtsitute earlier flight. As we were given advanced notice I assume that flights were not cancelled due to exceptional circumstances rather that it was a commercial decision. Will not be travelling Jetstar again as they are unreliable.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Jetstar Pacific customer review

(Australia)

DaNang to HCMC. On arrival in Da Nang and checking in was not reassured by the staff's statement that the baggage handlers often steal from the bags. Good start. Flight was delayed for over an hour with no explanation. No attempt made by staff to direct people to form an orderly queue. Onboard cheap meals could be purchased. Plane wasn't overly clean which wasn't helped by passengers choosing to throw rubbish on the floor. The fare was cheap but I'd probably go with Vietnam Airlines next time. I agree with the comment about Da Nang - avoid spending time here. There was one shop to buy from all the toilets were broken (ie one didn't flush the other door didn't close others didn't have seats) and it was in general a miserable place.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Jetstar Pacific customer review

(Thailand)

Danang-HCMC. Flight on time B737-400 was clean. Bought a small meal for $2 quality acceptable. The only minor snag was that luggage too forever to arrive (40 min and SGN is a small airport) but that may not be under Jetstar's control. Not checking in luggage would have made the trip twice as quick. Better than 24hrs on a Vietnamese bus.
Seat TypeEconomy Class
Value For Money 12345
yes