✅ Trip Verified
| Ho Chi Minh City to Nah Trang. We arrive at Tan Son Nhat airport at 6.00am on the day of departure which was scheduled for departure at 7.40am. The queue was of considerable length, by the time we had reach the boarding/check in counter it was 6.45am, then was told that we needed to change our baggage weight between checked in and carry on to comply with their requirements.( our carry on was 1kg over for each of us 2kg in total we then repacked our case to obtain the correct weight for boarding luggage) After completing that we re- waited in line to get boarding passes, once that was done then told to wait 10 minutes to ensure checked in baggage had cleared the scanner, by this time it had now got to 7.05am Then lined up to have our hand luggage scanned to pass on through to the departure lounge. This queue was of considerable length because of only two scanners at the departure entrance, only one was in operation at that time. Our boarding passes showed gate 3, so headed directly to the gate and waited. There was a few minutes and we started to think something was no right so checked the departure board to find our gate had changed to gate 2 We then went directly to gate 2 to be told we were too late for departure that closed at 7.25am. At this time it was 7.33am. We were then told to head back to the Jetstar desk, they then told us we had no choice but to wait till the next day, would we like to book a ticket for that. For very obvious reasons we were not happy with this and said as much, the reply was we had arrived at the departure gate too late, they had called our flight and gate change over the public announcement system 3 times which we had never heard, the only flight I had heard was for flight #BL366. After a few minutes of consideration and checking other available flights we asked for a refund of which we were given & bought tickets with another airline. Have had a few issues with Jetstar over time but this is now a time that I would recommend steering clear of Jetstar if at all possible. The only thing that keeps people boarding their planes is their cheap prices but to what benefit is that if you are treated so poorly.