Jetstar Japan

✅ Trip Verified | Tokyo to Shanghai. I was denied boarding the flight. Despite showing the staff proof that I did not require a visa to travel to China, they did not allow me to board the flight. I am a Mauritius Citizen and under the laws a Mauritius citizen travelling to China for tourist purposes does not require a visa if the travel is less than 30 days.

✅ Trip Verified | Osaka to Manila with JetStar Japan. First, counter lady tells me I canceled our seat reservation. I objected and showed payment for the choice seats. After much insisting, she eventually relented and issued my seats. Next, she tells me my carry on luggage was too big. I argued that it was a standard size bag. She brings it to the steel frame to show it wouldn't fit. I followed and showed her that it could fit. She let us through with the warning it was up to the gate. When we got to the gate, she was there and she took out a tape measure and this time says the height didn't pass. After much arguing, I just agreed to have it checked in. Even if so many other passengers had same size bags that were allowed. Even the bag of the FA was same size. I don't understand why she wanted to be difficult.

✅ Trip Verified | Osaka to Narita. Absolutely horrid experience. I initially had a two hour layover in Narita. The night before our return flight home to the United States I got a notification that the flight was delayed by 50 minutes.No idea. We wait.. no airplane... delayed 30 mins more .. at this point I’m not sure if I’ll make my flight. Finally the crew moved us to another plane that had been parked since before I got to the gate. Four hour delay is unacceptable. The worst part was that no one would help anyone who was about to be stranded, all of the desks at the airport or essentially closed. Half of the aircraft ended up having to stay in a hotel as well. they have no customer service and no way of complaining other than a robot names jess.

✅ Trip Verified | Oita to Tokyo Narita. Should have read reviews here’s before booking this terrible airline. Paid for “upgraded” ticket which included 20kg checked baggage & seat selection. Day before flight, Jetstar website did not allow online Check-in. Link to upgrade my checked baggage (I wanted to add 5kg just in case) did not work. Arrived at Oita airport and tried to use check-in kiosk, denied again. When Check-in counter finally opened, the Jetstar agent insisted that I pay for my small duffel bag, which was 7kg. Apparently it was “excess” because I also had a normal-size knapsack. I thought it was excessively nit picky but it’s typical for super-cheap airline. The excess baggage fee was USD109. I understand the need to control cabin baggage when the flight is full but it wasn’t even close to being full (now I know why). Clearly, the fees are not going toward upgrading the shabby plane seats and no-frills cabin. And the long transit in Narita is at the bus-station-like budget-airline satellite terminal. Sent a complaint to Jetstar Japan via Twitter and no response. Lesson learned...pay extra for a real airline.

Not Verified | Was ready for a quick and cheap flight from Osaka to Sapporo on a busy three day weekend. I arrived at the airport to find that my flight had been cancelled and was told that there was no other available flight that day. The staff at the desk, though polite, not only flatly refused to provide an adequate reason, they also failed to provide any other service apart from a full refund or at best a flight on the next day. Then, to add insult to injury, they recommended that I call their customer service desk in order to find out more, using a fee-incuring line no less. A stunning lack of customer service and professionality. I shan't fly with Jetstar Japan again.

✅ Trip Verified | Flying from Tokyo Nartia to Taipei. Arrived at the airport 2 hours in advanced, the check in was really intense. Only 2 staff member were working at this time, had to queue for one hour and thirty minutes before check in. Some JetStar staff arrived to help their colleagues but I was really nervous, with many other passengers, that I will miss that plane. But they succeeded to checkin everyone on time, they had no time to be friendly but nobody was asking for that at this time. So good on them for this even though it made me very nervous, they stayed very professional and pretty organized. An airport staff was checking the weight of every luggage on the line to speed everything up. The seats are not very comfortable and no inflight entertainment but I paid for it. The plane had just 20 minutes delay, which was acceptable for me.

✅ Trip Verified | Kansai to Tokyo Narita. Flight was already delayed two days before. I am sitting here at 6.30pm waiting for a flight that was supposed to be at 1.55pm. If Jetstar cannot sustain their credibility they should not be operating flights in Japan. There are no staff here indicating the status.

✅ Trip Verified | Osaka to Narita. My luggage was 36.5cm wide. Their policy is 36. They charged for checked luggage because of only 0.5cm too wide. I understand rules and policies. But this was only 0.5cm. I should not have been charged.

✅ Trip Verified | Kansai to Okinawa. If you're into having a horrible experience and ruin your whole day if not whole week then by all means go ahead and book yourself a flight with Jetstar. Staff may find the smallest mistake with you hand baggage or check in luggage just to charge you extra. I saw how they did the exact same thing to me to at least 20 other people. The hand baggage cabins on the plane were practically empty because they had forced everyone to pay extra and check in their hand baggage. The seats are uncomfortable, no free water. You get what you pay for.

✅ Trip Verified | Narita to Osaka. They change your flight and then it’s non refundable. Tried to talk to them and they have no intrest in helping. All they do is re-send the rules and regulations. Funny because when I was booking it said “flexible” and no charge for canceling or changing flight. When I called they said they’d issue me a voucher valid for 6 months. I told them I was leaving back home. They didn’t care! Worst airline ever. I have flown bad ones but this one takes the cake. Limited baggage. Limited help. No others langauge at counter. Slow