Jetstar Japan

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 46 reviews
2/10
No Skytrax Rating
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1/10

"particular on weight and size"

(United States)

Trip Verified | CTS airport is not equipped for boarding people quickly. They have one line with four people to check in bags which they are very particular on weight and size. The bottle neck this and their security makes creates a situation where you need to be there 2:30 early or you will be in line. While it is a cheap airline they should not leave an hour late only because they can not check everyone’s bags quick enough.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChitose to Tokyo
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"You get what you pay for"

(New Zealand)

Trip Verified | Website ok for booking. Check in and bag drop ok. Boarded late, seats were non reclining and legroom ok fi you are small, but at 5'10", really cramped. Flight left over 30 minutes late. You get what you pay for, and I didn't pay too much
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFukuoka to Narita
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(India)

Not Verified | Worst experience ever. They cancelled the flight 6 hours before my flight time. I had a connecting international flight the next morning. The agent at the airport asked me to book with another carrier and promised that the airline would reimburse. I did so. However, when I made the claim , the airline is now refusing to reimburse. Completely unethical. First they cancel last minute due to some issue they have. Then they refuse to offer me alternatives for the next 24 hours. The agent asks me to make my own arrangement and the claim a reimbursement. However, the airline now says "sorry" Terrible. Would suggest fly anything else but not Jetstar Japan
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChitose to Narita
Date FlownDecember 2023
Value For Money 12345
no
1/10

"make you pay for a 1 kg excess baggage"

(Philippines)

Trip Verified |   The worst economy airline. The ground crew has no consideration at all. They will make you pay for a 1 kg excess baggage. Don't get fooled by their cheap price tag.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownNovember 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
2/10

"did not allow to bring the baby stroller"

(Philippines)

Not Verified | We were travelling on a family of four with 1 yr old and 4 yr old kids. Airport are ok and easy accessible the only problem we had is upon checking in they did not allow to bring in the cabin the baby stroller Cybex brand which is cabin approve. Instead they checkin it in and we suffer to carry our infant. Good thing airport is providing the stroller. Salute to Centrair Airport. In addition to they are always late in accepting to checkin passenger maybe they are very strict in checkin baggage and hand carry make sure to bring what is allowed kg.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"one of the worst airlines"

(Taiwan)

Not Verified | It's one of the worst airlines I've ever encountered. The self-check-in machines malfunctioned. They said they were fixing the problem and made all passengers wait until it was resolved. However, it turned out they couldn't fix the issue and suddenly asked all passengers to line up for manual check-in. Unfortunately, we were among the passengers who arrived early, but their sudden change of plan caused us to end up at the back of the line. To make matters worse, they changed their gate later. If we hadn't noticed this sudden change, we might have missed our flight. Additionally, they announced that passengers with children could board first. This decision seemed quite ridiculous because the boarding order should depend on seat class, and since all passengers were in economy class, it should have been based on seat positions, starting from the back to the front. Allowing passengers with children to board first wouldn't have expedited the boarding process. Ultimately, their poor problem-solving skills resulted in a one-hour flight delay.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo Narita to Taipei
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline I’ve ever flown on"

(Canada)

Not Verified | By far the worst airline I’ve ever flown on. Garbage company that doesn't care about their customers and their managers don't do any work - just want to squeeze every last half penny out of you waiting to hear your deathbed queef - forcing you to 'UPGRADE PLEASE' aka you can't take your normal sized carry on luggage over 10 lbs you have to pay us an extra $40 or else you can go with another company. They literally said to me 'you should just refund your ticket and go with another company if you don't pay us more money 'at the gate' - never go Jetstar - never ever again. Shame on you and your customer service and representatives. Everyone needs to know how bad and money hungry your company is. I will be speaking with my credit card company and disputing all the charges you and your representatives forced on me. Wouldn’t fly with this airline and put up with your staff if I was paid to do so.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOsaka to Hokkaido
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Hidden fees not clearly stated"

(Italy)

Trip Verified | Hidden fees not clearly stated leaded to overcharging a special offer ticket. Staff unable to explain in English why charging extra fees supposed to be already paid with the ticket. Onboard, poor legroom for an average height man like me, poor quality of seats and interior, no food or water unless pre booked. Do yourself a favor and book with someone serious, (maybe) you'll spend more but you'll bless those money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Tokyo Narita
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not fly Jetstar Japan again"

(United States)

Trip Verified | The communication from staff is the worst of any airline I've flown. We waited at the gate yesterday with the airline claiming the flight was on time until after the expected departure time. Finally 5 minutes after our expected departure time they announced the flight was entirely cancelled. JetStar Japan took no accountability and refused to help anyone rebook, explain what happens to the overweight bag costs they had already charged, or anything else you'd expect. Thankfully JAL got us rebooked, sadly connecting with Jetstar Japan again. Now day 2 trying to fly a 1 hour flight with Jetstar Japan, they're over 20m late and are still claiming they're on time. Will we fly today to make our connection with JAL to the US? No idea. Me and hundreds of others who found out after departure time yesterday that they had cancelled wait on tenderhooks .. cancellations and delays happen. The complete lack of timely communication or support is a disgrace. I'll not fly Jetstar Japan again, nor JAL if it requires connection via Jetstar Japan.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSapporo to Tokyo Narita
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The worst flying experience"

(United States)

Trip Verified | The worst airline I have ever booked through, they charged us $100 extra even though we had transferable tickets. And we paid extra for a heavy bag and when we got to the check in counter the made us take stuff out of our bag to make it lighter. When we got the gate to leave there where no seats to sit in. The worst flying experience I have ever had.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo Narita to Sapporo
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
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