Jetstar Japan

✅ Trip Verified |   The worst economy airline. The ground crew has no consideration at all. They will make you pay for a 1 kg excess baggage. Don't get fooled by their cheap price tag.

Not Verified | We were travelling on a family of four with 1 yr old and 4 yr old kids. Airport are ok and easy accessible the only problem we had is upon checking in they did not allow to bring in the cabin the baby stroller Cybex brand which is cabin approve. Instead they checkin it in and we suffer to carry our infant. Good thing airport is providing the stroller. Salute to Centrair Airport. In addition to they are always late in accepting to checkin passenger maybe they are very strict in checkin baggage and hand carry make sure to bring what is allowed kg.

Not Verified | It's one of the worst airlines I've ever encountered. The self-check-in machines malfunctioned. They said they were fixing the problem and made all passengers wait until it was resolved. However, it turned out they couldn't fix the issue and suddenly asked all passengers to line up for manual check-in. Unfortunately, we were among the passengers who arrived early, but their sudden change of plan caused us to end up at the back of the line. To make matters worse, they changed their gate later. If we hadn't noticed this sudden change, we might have missed our flight. Additionally, they announced that passengers with children could board first. This decision seemed quite ridiculous because the boarding order should depend on seat class, and since all passengers were in economy class, it should have been based on seat positions, starting from the back to the front. Allowing passengers with children to board first wouldn't have expedited the boarding process. Ultimately, their poor problem-solving skills resulted in a one-hour flight delay.

Not Verified | By far the worst airline I’ve ever flown on. Garbage company that doesn't care about their customers and their managers don't do any work - just want to squeeze every last half penny out of you waiting to hear your deathbed queef - forcing you to 'UPGRADE PLEASE' aka you can't take your normal sized carry on luggage over 10 lbs you have to pay us an extra $40 or else you can go with another company. They literally said to me 'you should just refund your ticket and go with another company if you don't pay us more money 'at the gate' - never go Jetstar - never ever again. Shame on you and your customer service and representatives. Everyone needs to know how bad and money hungry your company is. I will be speaking with my credit card company and disputing all the charges you and your representatives forced on me. Wouldn’t fly with this airline and put up with your staff if I was paid to do so.

✅ Trip Verified | Hidden fees not clearly stated leaded to overcharging a special offer ticket. Staff unable to explain in English why charging extra fees supposed to be already paid with the ticket. Onboard, poor legroom for an average height man like me, poor quality of seats and interior, no food or water unless pre booked. Do yourself a favor and book with someone serious, (maybe) you'll spend more but you'll bless those money.

✅ Trip Verified | The communication from staff is the worst of any airline I've flown. We waited at the gate yesterday with the airline claiming the flight was on time until after the expected departure time. Finally 5 minutes after our expected departure time they announced the flight was entirely cancelled. JetStar Japan took no accountability and refused to help anyone rebook, explain what happens to the overweight bag costs they had already charged, or anything else you'd expect. Thankfully JAL got us rebooked, sadly connecting with Jetstar Japan again. Now day 2 trying to fly a 1 hour flight with Jetstar Japan, they're over 20m late and are still claiming they're on time. Will we fly today to make our connection with JAL to the US? No idea. Me and hundreds of others who found out after departure time yesterday that they had cancelled wait on tenderhooks .. cancellations and delays happen. The complete lack of timely communication or support is a disgrace. I'll not fly Jetstar Japan again, nor JAL if it requires connection via Jetstar Japan.

✅ Trip Verified | The worst airline I have ever booked through, they charged us $100 extra even though we had transferable tickets. And we paid extra for a heavy bag and when we got to the check in counter the made us take stuff out of our bag to make it lighter. When we got the gate to leave there where no seats to sit in. The worst flying experience I have ever had.

✅ Trip Verified | They left almost all passengers’ baggage in Narita. We boarded the plane at 7:50pm (flight is at 7:35pm) We waited in the aircraft for another hour, everyone was asleep, saw the staff in front talking seems like there's a problem. Then the gates closed flied out at 8:50pm. When we arrived in Manila, there’s a baggage falling out on the baggage counter machine. After 20 bags fell, the staff shouted “There’s no more bags” in Tagalog. mind you there are foreigners here. They asked us to go to the baggage assistance counter. All this time Jetstar crew did not inform us while we were at the plane. It took us 3-4 hours in the line at the baggage counter and they cannot given us an answer. Now it’s been 3 days of calling, emailing and messaging Jetstar, they just say to wait for the case manager. They said there’s no compensation for this. It's been almost 4 days now, and still they do not answer and no info on when can we get the bags or is it still alive is it not lost? They just want your money! If you dont want to experience what most of us passengers did. DO NOT BOOK THIS AIRLINE! Mind you they have a Japanese staff which are supposed to be very nice, helpful and above beyond service. For the first time, these are the worst Japanese staff I've experienced. They are not friendly, rude and they do not care at all.

✅ Trip Verified | Osaka to Tokyo. It was a horrible experience. We had our flight at 6.35 PM and the journey was only for 1hour 25 minutes from Osaka to Tokyo but the delay was around 3 hours and they don’t even apologetic for this whole mess! Because of this we almost miss our Last connecting trains. They gave such a lame excuse for this problem and didn’t offer any other options (except money return). At that time no seats are available on other flights so we had to wait for that flight only!

✅ Trip Verified | Tokyo to Fukuoka via Osaka. Four domestic flights on Jetstar Japan. NRT-KIX, KIX-FUK, FUK-KIX and KIX-NRT. Every flight was perfect from check in to boarding to inflight experience and baggage claim. One flight was better than the next. All crews professional on every level. Everything was organised, civilised, and punctual. I suspect this is more reflective of Japanese culture than Jetstar's competence, but give Jetstar credit when due. In Japan, poor customer service, disorganization, lack of punctuality are all non-existent and not acceptable. Jetstar Japan embodies this. Far and away the single best discount airline experience in memory. Significantly better than most 'full service' carriers. The rest of the industry could learn a few lessons from Jetstar Japan, as they are the gold standard in my opinion.