Jetstar Japan

✅ Trip Verified | This has been the worst airline experience in Asia. Jetstar Japan makes Ryanair look like a customer friendly airline. We booked one flight Asahikawa to Takamatsu via Narita and they didn’t check our luggage through so we had to pick it up in Narita and check in again for the second leg. We were charged twice for having a few kilos over the limit and paid 9000 JPY extra. The ground staff were rude and it was impossible to reason with them. Never flying Jetstar again.

Not Verified |   This is the worst airline ever. The ground staff will make you pay even if your bag is 1 cm over height limit or whatever, so you will have to pay to get that bag into the check in instead. In a country like Japan where it has the best services in the world, why is Jetstar Japan’s Narita airport ground handlers so rude.

✅ Trip Verified | Worst airline I’ve flown in 22 years. I started off finding out that the flight was delayed only an hour before the checking in time at the airport. At the checking in counter, there was a very long line and there were only 3 functioning desks when it said that there would be ten. Although there were one or two counters with ground crew seated at the desk counter. They allow people to pass through other people without regard for those who were in line way before. After getting past immigration, the information of the gate was different from the gate that was placed on the boarding pass, so confused passengers went back and forth to the gates. When most of the passengers confirmed why the marquee was publishing a different gate from the boarding pass, the ground crew said they will correct the error, which they didn’t. On the correct gate, it still showed the original time and not the delayed time. Of course, when the time for boarding arrived, they had to announce again that boarding will be slightly delayed again. The money that you save from getting this airline is not worth the aggravation that you will undergo!

✅ Trip Verified | CTS airport is not equipped for boarding people quickly. They have one line with four people to check in bags which they are very particular on weight and size. The bottle neck this and their security makes creates a situation where you need to be there 2:30 early or you will be in line. While it is a cheap airline they should not leave an hour late only because they can not check everyone’s bags quick enough.

✅ Trip Verified | Website ok for booking. Check in and bag drop ok. Boarded late, seats were non reclining and legroom ok fi you are small, but at 5'10", really cramped. Flight left over 30 minutes late. You get what you pay for, and I didn't pay too much

Not Verified | Worst experience ever. They cancelled the flight 6 hours before my flight time. I had a connecting international flight the next morning. The agent at the airport asked me to book with another carrier and promised that the airline would reimburse. I did so. However, when I made the claim , the airline is now refusing to reimburse. Completely unethical. First they cancel last minute due to some issue they have. Then they refuse to offer me alternatives for the next 24 hours. The agent asks me to make my own arrangement and the claim a reimbursement. However, the airline now says "sorry" Terrible. Would suggest fly anything else but not Jetstar Japan

✅ Trip Verified |   The worst economy airline. The ground crew has no consideration at all. They will make you pay for a 1 kg excess baggage. Don't get fooled by their cheap price tag.

Not Verified | We were travelling on a family of four with 1 yr old and 4 yr old kids. Airport are ok and easy accessible the only problem we had is upon checking in they did not allow to bring in the cabin the baby stroller Cybex brand which is cabin approve. Instead they checkin it in and we suffer to carry our infant. Good thing airport is providing the stroller. Salute to Centrair Airport. In addition to they are always late in accepting to checkin passenger maybe they are very strict in checkin baggage and hand carry make sure to bring what is allowed kg.

Not Verified | It's one of the worst airlines I've ever encountered. The self-check-in machines malfunctioned. They said they were fixing the problem and made all passengers wait until it was resolved. However, it turned out they couldn't fix the issue and suddenly asked all passengers to line up for manual check-in. Unfortunately, we were among the passengers who arrived early, but their sudden change of plan caused us to end up at the back of the line. To make matters worse, they changed their gate later. If we hadn't noticed this sudden change, we might have missed our flight. Additionally, they announced that passengers with children could board first. This decision seemed quite ridiculous because the boarding order should depend on seat class, and since all passengers were in economy class, it should have been based on seat positions, starting from the back to the front. Allowing passengers with children to board first wouldn't have expedited the boarding process. Ultimately, their poor problem-solving skills resulted in a one-hour flight delay.

Not Verified | By far the worst airline I’ve ever flown on. Garbage company that doesn't care about their customers and their managers don't do any work - just want to squeeze every last half penny out of you waiting to hear your deathbed queef - forcing you to 'UPGRADE PLEASE' aka you can't take your normal sized carry on luggage over 10 lbs you have to pay us an extra $40 or else you can go with another company. They literally said to me 'you should just refund your ticket and go with another company if you don't pay us more money 'at the gate' - never go Jetstar - never ever again. Shame on you and your customer service and representatives. Everyone needs to know how bad and money hungry your company is. I will be speaking with my credit card company and disputing all the charges you and your representatives forced on me. Wouldn’t fly with this airline and put up with your staff if I was paid to do so.