✅ Trip Verified
| Tokyo Narita to Hong Kong. First and last experience. Got to the airport three hrs in advance. No checked baggage only carry on. Done the online checkin prepared the boarding pass screencap but didn’t print it out. Got rejected at entering custom because they require a hard copy. 2hrs before take-off. Back to the single sole queue they have opened for my flight. Stood for 15 min long no forward movement of this queue with at least 30 people in the front. Tried local printing service but failed. Asked online checkin counter for printing just the pass, got rejected (how remarkable they have 2-3 counters with the check in counter included at that time). Requeued. 45min before take off, tried another single sole general counter they opened, got accused of not fulfilling my responsibility, seeing me queuing this general line as treating myself special thus reluctant to provide me with such priviledge that kind of attitude. She complied finally saying no next time, (this is also what I think in mind), ordering me to weigh my carry on and from her attitude she expected them to be over-weight so that I could be further accused. I understand rules are rules and customers are not king, but does it have to be this way? I did do my part, just not knowing they need hardcopy this time (last time I departed from T2 there is no need I got straight o the gate with my carry-on) Furthermore, who could have known this company with rude ground staff has only one sole check in counter operational for the whole flight without any automation aids. Not to mention all I need is the pass printed while the queue was full of customers with checked baggage. Epic failed in operational perspective.