Jetstar Japan

✅ Trip Verified | Hidden fees not clearly stated leaded to overcharging a special offer ticket. Staff unable to explain in English why charging extra fees supposed to be already paid with the ticket. Onboard, poor legroom for an average height man like me, poor quality of seats and interior, no food or water unless pre booked. Do yourself a favor and book with someone serious, (maybe) you'll spend more but you'll bless those money.

✅ Trip Verified | The communication from staff is the worst of any airline I've flown. We waited at the gate yesterday with the airline claiming the flight was on time until after the expected departure time. Finally 5 minutes after our expected departure time they announced the flight was entirely cancelled. JetStar Japan took no accountability and refused to help anyone rebook, explain what happens to the overweight bag costs they had already charged, or anything else you'd expect. Thankfully JAL got us rebooked, sadly connecting with Jetstar Japan again. Now day 2 trying to fly a 1 hour flight with Jetstar Japan, they're over 20m late and are still claiming they're on time. Will we fly today to make our connection with JAL to the US? No idea. Me and hundreds of others who found out after departure time yesterday that they had cancelled wait on tenderhooks .. cancellations and delays happen. The complete lack of timely communication or support is a disgrace. I'll not fly Jetstar Japan again, nor JAL if it requires connection via Jetstar Japan.

✅ Trip Verified | The worst airline I have ever booked through, they charged us $100 extra even though we had transferable tickets. And we paid extra for a heavy bag and when we got to the check in counter the made us take stuff out of our bag to make it lighter. When we got the gate to leave there where no seats to sit in. The worst flying experience I have ever had.

✅ Trip Verified | They left almost all passengers’ baggage in Narita. We boarded the plane at 7:50pm (flight is at 7:35pm) We waited in the aircraft for another hour, everyone was asleep, saw the staff in front talking seems like there's a problem. Then the gates closed flied out at 8:50pm. When we arrived in Manila, there’s a baggage falling out on the baggage counter machine. After 20 bags fell, the staff shouted “There’s no more bags” in Tagalog. mind you there are foreigners here. They asked us to go to the baggage assistance counter. All this time Jetstar crew did not inform us while we were at the plane. It took us 3-4 hours in the line at the baggage counter and they cannot given us an answer. Now it’s been 3 days of calling, emailing and messaging Jetstar, they just say to wait for the case manager. They said there’s no compensation for this. It's been almost 4 days now, and still they do not answer and no info on when can we get the bags or is it still alive is it not lost? They just want your money! If you dont want to experience what most of us passengers did. DO NOT BOOK THIS AIRLINE! Mind you they have a Japanese staff which are supposed to be very nice, helpful and above beyond service. For the first time, these are the worst Japanese staff I've experienced. They are not friendly, rude and they do not care at all.

✅ Trip Verified | Osaka to Tokyo. It was a horrible experience. We had our flight at 6.35 PM and the journey was only for 1hour 25 minutes from Osaka to Tokyo but the delay was around 3 hours and they don’t even apologetic for this whole mess! Because of this we almost miss our Last connecting trains. They gave such a lame excuse for this problem and didn’t offer any other options (except money return). At that time no seats are available on other flights so we had to wait for that flight only!

✅ Trip Verified | Tokyo to Fukuoka via Osaka. Four domestic flights on Jetstar Japan. NRT-KIX, KIX-FUK, FUK-KIX and KIX-NRT. Every flight was perfect from check in to boarding to inflight experience and baggage claim. One flight was better than the next. All crews professional on every level. Everything was organised, civilised, and punctual. I suspect this is more reflective of Japanese culture than Jetstar's competence, but give Jetstar credit when due. In Japan, poor customer service, disorganization, lack of punctuality are all non-existent and not acceptable. Jetstar Japan embodies this. Far and away the single best discount airline experience in memory. Significantly better than most 'full service' carriers. The rest of the industry could learn a few lessons from Jetstar Japan, as they are the gold standard in my opinion.

✅ Trip Verified | Kagoshima to Tokyo. Don’t use it if you are travelling around Japan. They sell them self as if they are a very cheap company but it is not. They check the weight from the bag you can take with you in the plane. From here everything ok as always is less than 7kg. They also ask you to add if you have any bag extra such as presents. My bag and my hand bag was 8kg and I had to pay ¥3100. The lady told me to put my purse in my pocket and as much things I can. I mean of course before enter to the plane I’ll put everything back in my hand bag! Definitely don’t use it if you are travelling around! 7

✅ Trip Verified | Chitose to Nagoya. My boarding ticket showed that the boarding time was at 14:00 at gate 201, so I was already at the gate at 13:30. I waited till 14:15, and still no call for boarding. I did not approach the crew because they looked busy waiting for other passengers for the flight bound for Narita. Until I heard that it was already the final call to board the flight bound for Nagoya. I was very confused as there were no prior announcements. If there was any announcement even in Japanese I’d understand. There was not any notice as well at gate 201. Shame on you Jetstar! Such poor service! Almost missed my flight. Will never fly Jetstar again!

Not Verified | My friends and I chose to fly from Shanghai to Tokyo with Jetstar and it was a big mistake. They cancelled our flight on the last minute because of bad weather conditions. After they cancelled our flight, they refused to refund our money insisting that we use their voucher to book another flight with their airline. Dont make the same mistake as we did and stay away from Jetstar. If there's another airline that can get you to your destination, go with them instead. Save yourselves from the hassle, the stress, the waste of money and all the bad experiences that comes with flying Jetstar.

✅ Trip Verified | Tokyo to Osaka. Very bad customer experience at check in. Expect everything to be weighted including all carry-on items. We are traveling with a toddler (who has here own ticket and seat, so carry-on item) couldn’t take our stroller to the gate but had to check it in. And they wanted us to sign a waiver for the stroller being ‘unsuitably packed’. We won’t be flying with jetstar japan again. Matt