Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 187 reviews
5/10
3 star Skytrax Rating
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7/10

Jetstar Asia customer review

(Singapore)

SIN-KUL-SIN. First leg was on Valuair good legroom with older seats. Return was slightly delayed but captain explained the reason. Legroom was bad lucky the flight was only 55 minutes long.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Jetstar Asia customer review

(Hong Kong)

I just got off Jetstar Asia flight HKG to Singapore. The flight was delayed for 40 minutes upon departure and landed 35 minutes behind schedule with no reason given whatsoever. The captain could not even be bothered to speak to passengers but what really took the cake tonight was the apathy and oblivion of the cabin crew to the needs of passengers. I'd take Air Asia over Jetstar Asia any day of the week (unfortunately no direct flight between HKG and SIN yet)
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Jetstar Asia customer review

(United States)

SIN-DPS return. Got a great low fare a few months back so on that front pretty happy. Flights out and back both on time clean planes young crew decent enough English. Seat comfort is OK tight seat pitch as to be expected for any budget carrier these days. The limited Buy on board menu seemed expensive especially since everything was priced in Aussie Dollars. Don't think I'd fly a longer sector with them.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Jetstar Asia customer review

(Philippines)

SIN-KUL. My only problem is that they don't offer online or self-service check-in for flights originating from Australia. That means I had to proceed to the manned check-in counters even if I had no luggage to check-in. Other than that the flight was more or less on time upon arrival at KUL.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Jetstar Asia customer review

(Singapore)

SIN-KUL and SIN-HKIA. SIN-KUL price is reasonable and it was only a 35 minute flight. SIN- Hong Kong was intolerable. Passengers are not allowed to bring food on the plane so that whoever wanted food has to buy their ridiculously high priced foods. Leg space also very uncomfortable. Overall it is value for money but will not take Jetstar again for flights longer than 2 hours as comfort is greatly compromised on JetStar.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Jetstar Asia customer review

(Singapore)

SIN to KUL - ok service. Overall service standard : boarding and disembarking was good. Other than that Jetstar is not too special. Worth flying them if their fares remain low.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Jetstar Asia customer review

(Singapore)

Singapore - Bangkok. The food is of less variety compared to other regional low cost airlines. For the 2 hour flight would expect some hot meal to be sold onboard not just sandwiches. As this is a low cost airline do not expect much from their onboard services. I used to borrow a pen from a flight attendant to fill the immigration card but my request was simply ignored. For those who wish to fly with this airline kindly be reminded to stick to "bring your own pen policy". I am afraid this is my last flight with them.
Seat TypeEconomy Class
Value For Money 12345
no