Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 159 reviews
5/10
3 star Skytrax Rating
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8/10

Jetstar Asia customer review

(Malaysia)

KUL-SIN-KUL. This is my first experience with Jetstar Asia. The fare is cheap and comparable with other Low Cost Airlines. FAs and Ground Staff helpful and efficient. The departure at KUL was on time but for the return flight there was slight delay for half an hour. The plus point is that they depart from KUL Main Terminal and not LCCT.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Jetstar Asia customer review

(Indonesia)

Singapore - Jakarta. Flight over 1 hr late which I expected as Changi Airport departures showed this flight as late every day for the previous week. Captain apologised for the slight delay but apologies become meaningless when the airline keeps doing it! The airline should drop or reschedule this flight to a time within their capabilities as it isn't at the moment. It's certainly cheap and the attendants did their jobs satisfactorily but persistent lateness isn't acceptable.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Jetstar Asia customer review

(Indonesia)

Jakarta to Singapore not good at all. Senior FA rude with passenger and her junior FA. The seat was good for LCC airline and legroom is not bad. The ticket price is very cheap too.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jetstar Asia customer review

(Malaysia)

KUL-SIN. What's great about Jetstar in KL is that they fly from the Main Terminal instead of the LCCT which makes the experience so much better for the same or less price. Seat for me were spacious for a budget airline compared to Airasia.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jetstar Asia customer review

(Singapore)

SIN-KIX-SIN via TPE. Almost full flight on inaugural service but less than five passengers from Singapore headed to Osaka the rest got off at Taipei. Fairly standard procedure transit passengers have to exit the plane with all belongings at TPE airport for another security screening. KIX flights are staffed with two Japanese crew members with very proficient English and somewhat friendlier. There’s a new menu with more selections but meal portions can be improved. Inflight announcements for TPE-KIX should also be made in Chinese but not English since less than a handful are transit passengers. They should also offer change in the local currency for F&B sales. One particular FA (customer service manager) on the inbound flight gave really awful announcements. Although total flight time adds up to more than eight hours from SIN to KIX there is huge potential if the price is right.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Jetstar Asia customer review

(Singapore)

SIN-CGK-SIN. First flight to Jakarta was satisfactory they have improved their services by providing free refreshments. Leg space satisfactory for a short haul budget airline flight. However the big problem came in on the flight back to Singapore. Flight was delayed for almost 5 hours due to a mechanical failure and bad weather further preventing quick repairs and getting the plane back on schedule. This caused all passengers to be stranded at the airport and even causing a passenger to miss 2 connecting flights. Jetstar however gave a good explanation and their sincere apology. I would prefer if Jetstar could have back-up aircraft despite being a budget airline to attend to these situations and prevent major delays like this from occuring.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Jetstar Asia customer review

(United Kingdom)

BKK-SIN-BKK return. Leg room seemed quite normal for a short haul flight food options what you would expect for a no frills airline and price competitive. Quite impressed and would use again. One wrinkle is that you cannot bring your own food to eat on these flights but can do so on one of the other Jetstar carriers - unclear how the average passenger is supposed to know which is which (and probably unenforceable in any case).
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Jetstar Asia customer review

(Hong Kong)

SIN-HKG-SIN. The seats are a pain for a tall person like myself. Service wise it's not that good some of them can't really bothered with you - I'm not having high hopes on service. Food at high prices. Judging that price difference nowadays between Jetstar and conventional airline is not that great maybe is time to go back to conventional ones.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Jetstar Asia customer review

(Switzerland)

SIN-MNL: While the flight itself was fine there were two major problems. First hot food on this evening flight ran out before reaching row 10 and service was painfully slow. Second I had to pay quite a lot money for my lost luggage that arrived the next day (phone calls taxis to/from the airport to pick up the luggage and even a luggage storage fee!) with no compensation whatsoever. Very poor service!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Jetstar Asia customer review

(Singapore)

SIN-HKT return. Both flights on Valuair A320 fantastic legroom and recline. Loads were really low averaging 60 pax per flight.
Seat TypeEconomy Class
Value For Money 12345
yes