Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 155 reviews
5/10
3 star Skytrax Rating
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7/10

Jetstar Asia customer review

(Singapore)

SIN-KIX-SIN via TPE. Almost full flight on inaugural service but less than five passengers from Singapore headed to Osaka the rest got off at Taipei. Fairly standard procedure transit passengers have to exit the plane with all belongings at TPE airport for another security screening. KIX flights are staffed with two Japanese crew members with very proficient English and somewhat friendlier. There’s a new menu with more selections but meal portions can be improved. Inflight announcements for TPE-KIX should also be made in Chinese but not English since less than a handful are transit passengers. They should also offer change in the local currency for F&B sales. One particular FA (customer service manager) on the inbound flight gave really awful announcements. Although total flight time adds up to more than eight hours from SIN to KIX there is huge potential if the price is right.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Jetstar Asia customer review

(Singapore)

SIN-CGK-SIN. First flight to Jakarta was satisfactory they have improved their services by providing free refreshments. Leg space satisfactory for a short haul budget airline flight. However the big problem came in on the flight back to Singapore. Flight was delayed for almost 5 hours due to a mechanical failure and bad weather further preventing quick repairs and getting the plane back on schedule. This caused all passengers to be stranded at the airport and even causing a passenger to miss 2 connecting flights. Jetstar however gave a good explanation and their sincere apology. I would prefer if Jetstar could have back-up aircraft despite being a budget airline to attend to these situations and prevent major delays like this from occuring.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Jetstar Asia customer review

(United Kingdom)

BKK-SIN-BKK return. Leg room seemed quite normal for a short haul flight food options what you would expect for a no frills airline and price competitive. Quite impressed and would use again. One wrinkle is that you cannot bring your own food to eat on these flights but can do so on one of the other Jetstar carriers - unclear how the average passenger is supposed to know which is which (and probably unenforceable in any case).
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Jetstar Asia customer review

(Hong Kong)

SIN-HKG-SIN. The seats are a pain for a tall person like myself. Service wise it's not that good some of them can't really bothered with you - I'm not having high hopes on service. Food at high prices. Judging that price difference nowadays between Jetstar and conventional airline is not that great maybe is time to go back to conventional ones.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Jetstar Asia customer review

(Switzerland)

SIN-MNL: While the flight itself was fine there were two major problems. First hot food on this evening flight ran out before reaching row 10 and service was painfully slow. Second I had to pay quite a lot money for my lost luggage that arrived the next day (phone calls taxis to/from the airport to pick up the luggage and even a luggage storage fee!) with no compensation whatsoever. Very poor service!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Jetstar Asia customer review

(Singapore)

SIN-HKT return. Both flights on Valuair A320 fantastic legroom and recline. Loads were really low averaging 60 pax per flight.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Jetstar Asia customer review

(Australia)

Perth - Bali and Jakarta - Perth. Check-in at Perth Airport a nightmare with only 2 check-in counters opened for a fully booked flight. The crew were not friendly or helpful. On the return flight they kept the light on all the flight. The blanket is not a good thing to purchase meals and beverages also an issue - whatever was on the menu it was not available for purchase.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Jetstar Asia customer review

(Australia)

BKK-SIN. Check-in was efficient - just as well because the immigration queue at BKK was very slow moving. I was able to check my bag through to Australia which was an unexpected bonus. Cabin service was friendly and professional safety procedures thorough flight on time. A great first impression.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jetstar Asia customer review

(Singapore)

SIN-KUL-SIN. First leg was on Valuair good legroom with older seats. Return was slightly delayed but captain explained the reason. Legroom was bad lucky the flight was only 55 minutes long.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Jetstar Asia customer review

(Hong Kong)

I just got off Jetstar Asia flight HKG to Singapore. The flight was delayed for 40 minutes upon departure and landed 35 minutes behind schedule with no reason given whatsoever. The captain could not even be bothered to speak to passengers but what really took the cake tonight was the apathy and oblivion of the cabin crew to the needs of passengers. I'd take Air Asia over Jetstar Asia any day of the week (unfortunately no direct flight between HKG and SIN yet)
Seat TypeEconomy Class
Value For Money 12345
no