Jetstar Asia

No problems at all with them flying SIN-SGN SGN-HAN and return. Staff were lovely smiling and helpful. Notified by email of any flight changes along the way.

JQ117 SIN-DPS 8 May. Even though I had done web check-in online and queued at the Web Check-in counter at Changi airport I was directed to other queue line after waiting for 10 minutes. They could have told me earlier. The flight was slightly delayed but arrived on time in Bali. The FA was polite nothing to complaint about. I didn't order the food. The ticket price was the lowest among the same type of carriers at around the same departure time.

Flew from Perth - Singapore - Saigon and return. Noisiest plane ever encountered on first flight. Seat pitch inadequate for flight of 5.5 hours. Real problem service on return flight. Was supposed to have assistance for elderly mother. Got rude unpleasant woman who simply walked off. Could not believe how rude she was. Will never use Jetstar again!

3K 677 SIN-PEN 25 Feb and 3K 678 PEN-SIN 27 Feb. Flight departing Singapore was barely 1/3 full - a couple of passengers moved away from their assigned seat and had a whole row to themselves. Crew looked extremely tired - could see cup lid lying on the floor and various pieces of litter. Seat was pretty ok - good for a 1 hour flight but probably not recommended for anything more than 3 hours and above. Flight arrived in Penang 20 minutes early doors were quickly opened but it was evident the cabin crew were halfway to dreamland as no one was at the exit to wish passengers a pleasant journey. Flight back to Singapore on 27 Feb was slightly better though curiously gate agents at Penang Airport preferred to shout out instructions to passengers instead of using a PA system. Flight was 2/3 full and departed on time from Penang. Same seats and usual food and duty free sales service as inbound flight to Penang. Arrival at Changi at 11.40am and swift disembarkation from aircraft - this time a crew member was at the exit to say a simple "bye". Overall the fare I paid was value for money especially at the last minute but it is clear to me that Jetstar Asia needs to severely improve for its customers especially when Qantas is going to rely more on them in future for intra-Asia connections and the sole direct from Singapore to Western Australia - clearly something needs to be done in the area of service quality.

3K686 9V-JSI KUL (gate C31)-SIN (gate D38) on 14/2/14. It was a full flight and was allocated to seat 28A. 5 FA (4 of them were male) serving for this 38 minutes (1432-1510) short flight. We landed in SIN 35 minutes early. All smooth and FA's were very friendly but the legroom was exhausting.

Flew from Phuket to Singapore. Long slow moving queue at check in. Exorbitant baggage tariffs. Extremely rude manager at check in counter who needs a few lessons in customer service but this seems common in Phuket these days. Have never flown Jetstar before and flew this time as the flight time suited me. After this experience I will avoid Jetstar in future wherever possible!

TPE-KIX easy check-in friendly staff on time flight. I was especially glad to discover that they were quite flexible regarding carry-on luggage (mine was slightly larger than the accepted standard but I saw a family carrying at least 3 times each on board) probably due to a less than full flight but still a good surprise for a low-cost airline.

Flew Jetstar Asia on a short return flight from Singapore to Kuala Lumpur. First of all the booking for the flight has a lot of fees even though my fare was a $0 fare. The most unbearable part of the booking is that we have to pay a $17 Per person credit card processing fee. I was assigned to seat 10K when I was doing online check- in. I booked this Jetstar flight as it was the only airline operating from Singapore to Kuala Lumpur while landing at the KLIA Main Terminal. Not many complains for this short flight but the cafe menu was quite a rip off but it's a budget airline. Overall quite a good trip on Jetstar and I would rather travel on this budget airline on my future trips if I have to.

Gone are the days of good service. They say a smile does cost anything but not once did I see the cabin crew smile. Quite the opposite the were right down rude. Asked to borrow pen got a dirty look then the hostess said she'll get it later but of course never did. Treated other passengers pretty bad as well. The food was awful.

We recently travelled to Vietnam using Scoot Airlines Tiger Airways and Jet Star and Jet Star were by far the worse airline we have travelled with. Both of our afternoon flights were cancelled leaving us with 3 children and 5 hour delays at the airports. If you have children never book with Jet Star its bad enough being delayed as an adult but try it with 3 young boys especially when it happens twice in a week. Never again.