Jetstar Asia

This is a budget airline at Champagne prices. A late booking meant all of the quality airlines were full, and had no option but Jetstar. The only thing cheap about this airline is its service and customer care. Book early enough and you'll get a reputable airline that does not charge you for blankets, pillows, entertainment, food, drinks, newspapers, luggage - the list goes on. What's more you will get check-in staff who want to help and stewardesses that smile and actually want to assist you.

The flight was delayed 10 hours due to some problem in Tokyo but my flight was to Taipei! The ground staff didn't give me any offer, just treated me with a sour face. Seat was very uncomfortable if you're flying over 3 hours. I will never choose Jetstar Asia any more.

Flew from Changi to Jakarta with a special livery "Asia's Got Talent" A320. Everything from Singapore to Jakarta was nice except for the liveries they surely need an upgrade especially the cabin - but the rest was okay.

Flew from JKT to Changi with an A320. A little disappointed with the airport and airline staff who didn't tell us of gate changes after we moved to the new gate it changed again and again with no announcement. Luckily in Soekarno Hatta airport the gates are nearby each other so it was ok. The plane was good for a low-cost carrier only a little damage to the table. I recommend Jetstar Asia if you want a cheap and efficient trip.

Flew from Sydney-Cairns-Tokyo and returned back in the same way during January 2015. It was enormously frustrating for me and the other majority of the plane that Jetstar ran out of international arrival cards on both legs in and out of Japan. If Jetstar cannot get this right then what other standard procedures are being overlooked? Checking out and back in is also very frustrating ie having to push your bags 10 minutes in high humidity between the separated domestic and international airports. Cairns International airport is also very slow in administering arrivals.

I used Jetstar to fly from Hanoi to Ho Chi Minh City Vietnam. The staff were very nice and accommodating the plane looked new and was comfortable. However the flight was delayed 6 hours and we were notified about 2 hours before going to the airport. The telephone number in the notification did not exist. Lucky for us we could change to an earlier flight on the airport but it's definitely not worth the extra stress! I heard Jetstar is almost always delayed in Vietnam. I would pay more for a more reliable airline.

JetStar Asia provided no service or assistance after technical problem. Flight from Bangkok to Singapore and the plane had to return to Bangkok due to technical problems. JetStar announced a 2-hour repair time and then left passengers for 3 hours in a gate without any information services not to mention snacks or water. After 3 hours they suddenly announced the flight was cancelled and wanted to transfer all passengers to a nearby hotel and re- book on a flight the next day. JetStar could not book customers on to other airlines. The staff were not authorized to take any further action they claimed there is no JetStar office in Bangkok we were given a call centre number in Australia which we should call (at our cost) and which could not help much either. No complaint about the fact that there is a technical problem but the way they care about their passengers is simply ridiculous. Never again JetStar.

Flew from Perth to Singapore and back. First time using this airlines. The stand out performance was from the cabin crew and pilots. The cabin crew were courteous efficient and accommodating. Although this is a no frills airline the crew attitude manner and sincerity are clearly superior to some other airlines which I have often flown (e.g. Singapore Airlines). Flights were on time.

JetStar first and last flight with this Airline! We were booked to fly to Singapore on October 1 in the early morning we were to arrive in early afternoon leaving the us rest of the day. We were notified at 6 am that we now would be delayed and not arrive in Singapore until 9 pm so thank you Jet Star for ruining our day. Flight back with Tiger from Singapore to Perth was much cheaper and arrived early. I know JetStar will blow me off as just one disgruntled passenger who wont fly with them again but I heard a few others on the same flight who echoed my promise to pick another carrier in future I think in today's highly competitive airline industry if JetStar continues to shed passengers by constantly delaying flights they wont be around to repeat the mistakes for too much longer.

Flew Perth to Singapore on Jetstar. Paid for front row exit seats at $30 each. The seats were hard as rock and completely unsuitable for a 5.5 hr flight. I am glad we were in front row so we could stretch out our legs. It would have been horrible squeezes into the seats behind. Cabin crew lovely. When will Qantas start flying this route again?