Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 159 reviews
5/10
3 star Skytrax Rating
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9/10

Jetstar Asia customer review

(Singapore)

SIN-HKT. Check in was swift. Plane was delayed for 1 hr due to technical problems. Once boarded everyone was whisked quickly to their seats and push back was almost immediate. Flight time was only 1hr 20mins so there wasn't much interaction with the crew. For a short flight the seats are okay but I can't help but wonder how those flying to PER on this A320 can manage the cramped conditions.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Jetstar Asia customer review

(Singapore)

Singapore-Perth. Except for the price the flight was not pleasant. The purser was rude with a passenger and her junior crew. The other crew seemed frustrated working with her. The seat was good for a low cost airline and the legroom was just ok. You can also sit on the emergency exits for 30SGD.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Jetstar Asia customer review

(Singapore)

SIN-AKL-SIN. Seats roomy more than adequate legroom and recline. A completely different experience from the A320s used on intra-Asia routes. In fact the seats are way more comfortable than SIA's new Y product. Food was less than satisfactory. If one did not pre-pay SGD/NZD35 for meals and drinks be prepared for SGD6 coffee and SGD26 hot meals if you must have them. Do not understand why a Jetstar Asia flight that plies between Singapore and New Zealand has to offer Jetstar International's menu in AUD alongside super-inflated conversion rates. For example a AUD3 coffee goes for SGD6 AUD5 cup noodles sells for SGD8 hot meal for AUD12 becomes SGD26. which is way more than then current exchange rate of AUD1 to SGD1.3. However it's OK to consume your own food and there is a water fountain with potable water so nobody will go thirsty. There's also free IFE if you don't wish to purchase SGD15 portable units. The drop down screens play one recent movie sitcom and short features there are also 6 radio channels earphones cost SGD3.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Jetstar Asia customer review

(Singapore)

Jetstar cancel my flight and I requested for a refund. 5 months and 3 calls later there is still no refund. The last time I communicate with them they told me to wait for 7 business days. I called them again after waiting for another 20 days. Miraculously they ask me to wait for another 15 business days! So I should say it is frustrated and a test of your patience to get your refund. Just pray hard that your flight won't get cancelled then only you will be able to enjoy your cheap flight.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Jetstar Asia customer review

(Hong Kong)

SIN-PNH flight full but got an exit row. They gate-checked my bag for me since no more overhead space. Flight quick and painless no complaints. Plane a bit tired but no big deal for budget airline.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Jetstar Asia customer review

(Singapore)

I booked a Jetstar flight which they cancelled at the last minute giving me a flight that was not workable. I had to call twice to make sure that they knew it wouldn't work and that I wanted my money back. I had to pay a higher last minute fee to rebook at a different airline. They promised me my money back within 7-10 business days. It has not been more than 6 weeks with no return of money. I filed a complaint on their website. They said they would look into it within 2 weeks. That has now been a month since they have communicated with me at all. I would never book a flight with them again. Buyer beware! They can mess you up and then not return your money. Meanwhile you have had to book a last minute flight which is more expensive.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Jetstar Asia customer review

(Sweden)

MNL-SIN-MNL: Flights with relatively new A320s. Leather seats adequate in width although pitch was only barely acceptable (29.5 inches). As on most low cost carriers there were no blankets or pillows in sight but a daytime flight. Neither in SIN nor in MNL did we have to wait more than ten minutes at the carousel for our bags. We didn't try JetStar Asia's meal service which the airline charges for. Flight attendants efficient. Safety procedures were excellent. Cabin announcements a bit difficult to comprehend both from the flight deck and the cabin attendants. Toilets were clean. Overall the standard of these flights was good better than on some of JetStar Asia European counterparts although the seat pitch was less than advertised. Would we fly with them again? Yes but we might consider upgrading to a seat in an emergency exit row for S$30 extra in each direction.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Jetstar Asia customer review

(Australia)

Melbourne to Singapore delayed by one hour. Pre-ordered meals were average similar meals on offer both times. Return trip an evening flight again delayed by 1 hour. Headphones not working in group of middle seats. Service was poor and meals pre-ordered on this sector were that bad you could not eat it especially the breakfast. Hot tea was spilt on a passenger nearby and could not believe that staff had no idea how to deal with the situation. Cabin- crew on this return leg was so disappointing that I will pay more to travel on a more reliable airline.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Jetstar Asia customer review

(Australia)

Although not comparable to 5 star airlines if you can find cheap tickets it would be worthwhile! Singapore from Perth and back again. Flight was very quick don't bother to pre- order meals (on the red eye flight at least) - poor cup noodles and bland soup. Flight attendants very nice. If over 170cm you may want to choose seats with extra legroom. Return at check in the lady allowed me and my 3 sibling to check in together which allowed us to combine our luggage weights - we were 8kg over. Secondly she bumped us up to the front row seated together which had plenty of legroom. Purchased some food on the plane - reasonably priced.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Jetstar Asia customer review

(Hong Kong)

HKG-SIN-HKG. Check-in smooth 20kg allowance which is better than some budget airlines. At Singapore Changi Airport the counter will only open 2 hours before departure therefore no need to arrive earlier than that. Unlike some low-cost airlines seat is allocated at check-in time. Both flights depart on-time. The seat is comfortable. No service it is nothing more than a bus that can fly. In my booking given the price is 45% cheaper than conventional airlines I have no complaint. I would recommend this airline if and only if the price is at least 30% cheaper than the conventional airlines for the same direct flight.
Seat TypeEconomy Class
Value For Money 12345
yes