Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 208 reviews
5/10
3 star Skytrax Rating
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10/10

"favorite budget airline"

(Singapore)

Flew Jetstar Asia from Singapore to Phnom Penh on 24 November. The cabin was new and clean. Seat was comfortable and legroom was adequate. Varities of food and drinks were available for purchase. The cabin crew were very helpful. Jetstar Asia is my favorite budget airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Phnom Penh
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"changed without notification"

(United Kingdom)

Was happy to see that Jetstar Asia accepted online check in 48 hours in advance only to be horrified to find out when attempting to check in that both my outward and return flight times had been changed without any notification. This meant making changes to booked airport transfers and hotel arrangements. I bought this to Jetstar's customer services attention and a few days later they authorised a voucher to be used against a future booking for less than £3!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Hoi An
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight was cancelled "

(Netherlands)

Jetstar Asia was extremely bad. Flight was cancelled due to volcano while every other airline was still flying to Singapore except Jetstar. There was only 1 person at the airport from Jetstar. The option they gave was to book another ticket from an other airline and we could get our money back at Singapore? The site was good for making a booking.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Singapore
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"they're really ok to fly with"

(Hong Kong)

I'm a regular traveler on business class with most major airlines. This was my first time flying with Jetstar Asia, as well as with budget airlines. Overall the experience was pleasant. Given that I already set my expectation to the lowest. They more than delivered a decent experience for the money paid. This review is written without bias or unfair comparison to business class. The check in queue is rather long. I'd say give at least 30 to 45 minutes time to allow check in. I paid extra and booked exit row seat 1K, very much worth the little extra money paid for comfort, also first to get off the plane to immigration. Except that because of extra safety concern, passengers who booked these seats must not check on online, thus the long queuing process. A small inconvenience but understandable. Boarding is orderly although not by row. We took the bus to board the plane in orderly fashion. 4 crew members dressed in their smart simple uniform did their best to handle a full flight. I find them polite and efficient. My flight which is booked with max bundle came with a free meal and drink. Although small in quantity and didn't look too impressive, the taste however was surprisingly good. Free drink was either a hot coffee or tea plus a bottle of water. For me that's sufficient. There's no entertainment on the plane. The free magazine was enjoyable to read, plus listening to music on my ipod and a book I brought along to read. 3 hours went by easily. A good selection of duty free products were also on offer. Luggage delivery however, was rather slow. My bag plus many others didn't come until a good 40 minutes later. At least it's not lost or damaged. The overall experience waa fine. I think if they offer great discounts, it can be a good alternative. However if you are more used to traditional full airlines service, they may fall short. Then again, they never pretend to be a full service airlines in the first place. Settle your worries, they're really ok to fly with.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Singapore
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a very good experience"

(Australia)

Flying from Melbourne to Kuala Lumpur via Singapore, flew with Qantas to Singapore, and then Jetstar Asia to KL. Check in at MEL with bags booked through to destination and boarding passes for the Jetstar flight issued. A pleasant two hours in the Singapore Qantas lounge then our flight to KL. Quick boarding, we were asked to board first, I guess this was due to the fact that we were on a full fare, seated in row 1 (pre assigned at booking). Aircraft clean, very pleasant crew who were quite chatty. A very quick flight we were offered a sandwich snack (very tasty) juices, and water. This was more than offered on Malaysia Airlines on this route. Arrived on time, bags quickly at the belt. All in all a very good experience, seating is tight but this is a low cost airline, but for such a quick flight this seamless trip with a good number of frequent flyer points earned it was excellent.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSIN to KUL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I would recommend this airline"

(Singapore)

I saw a lot of negatives. You pay cheap you get cheap. I have taken Jetstar thrice, 2 times to Thailand and ones to Kuala Lumpur. I hadn't had an issue with the level of service or competency of the crew. The meals you have to purchase if you take the lowest fare, during your purchase, they will give you options to add food and drinks, luggage allowances etc. I made a mistake the first time because unlike many budget carriers, Jetstar do not provide free luggage allowances, you have to purchase them. Lucky for me, the customer service staff were kind enough to help me through the process. Seats comfort were alright, leg room was an issue, but wasn't a big deal for me honestly because my flight was just merely 3 hours and I paid cheap so I got cheap. I would recommend my friends to this airline.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"never mistake it for a full service airline"

(Australia)

Check your booking carefully before purchasing the ticket with Jetstar Asia! I booked the "plus bundle" on this flight, which is worth the extra cost but wasn't easy to get - every time I selected it, the Jetstar website moved me to completely different flights with an overnight gap in between - no thanks! This isn't the first time I have had problems with the Jetstar website, fortunately after repeated complaints the online chat person sorted it out for me. The flights were on time, onboard service was fine, and the "plus bundle" gave me plenty to eat and drink. Some of the seats are very tight, I stumped up the $30 extra for an exit seat on the long sector, and for the second sector I knew which standard seats to select to be sure of 29" pitch. You would never mistake it for a full service airline experience but it did the job.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePER to MNL via SIN
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst customer service"

(United States)

It was my first time flying this budget airline, Jetstar Asia. I was traveling with family. First off, it took the ticket counter rep forever to find my reservation. She didn't seem to think it's her job but mine to give her the full details of my itinerary. Second, we were struggling to meet the baggage weight restrictions. So we decided to check in one extra luggage the very last minute. Although it is a complete oversight on our end, the Jetstar rep did not bother to help us in any way. They have the worst customer service ever. I will take my business elsewhere after what I experienced with Jetstar Asia.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKIX to TPE
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"acceptable for price you pay"

(Netherlands)

Flew Jetstar Asia from Singapore to Phuket for a short holiday in April. Arrived at the baggage drop-off counter/ check-in exactly 45 minutes before departure. I already did online check-in. Their policy is 40 minutes before scheduled departure time you can drop-off your baggage. They refused to do baggage drop-off. After a discussion, they finally let us drop off the baggage. I find it strange. Jetstar staff were pretty rude during the discussion. Consistency in their policy? Seats was very small, hardly any leg space. However, for a short flight and the price you pay it is acceptable. Cabin crew did their job, not more and not less. Overall experience at the airport very bad. Onboard the flight was okay. For the price I would recommend this airline - for the service I would not recommend Jetstar Asia.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Phuket
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Jetstar Asia customer review

(Canada)

Flew this airline from KUL to SIN on July 1st and SIN to KUL July 5th. Overall, everything was as expected. You don't get anything (food, drink, pillow, IFE) but the price is very good and it's the cheapest airline if you want 25kg of luggage. So for a 1 hour flight, I was satisfied. First flight was on time but my return flight was delayed about 45 minutes because of two drunk passengers who were escorted out of the plane by the police.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes