Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 155 reviews
5/10
3 star Skytrax Rating
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7/10

Jetstar Asia customer review

(Singapore)

SIN-KUL return. Flights were pleasant and cabin crew service satisfactory. Cabin on the flight back was newer. Wished they created more leg room on the A320 as the seat in front touches the knees of many passengers which made it uncomfortable. Liked the fact that although fares are mostly lower than their rival low cost carriers they depart and arrive at the main international terminals in Singapore and Kuala Lumpur and not their budget terminals. Will recommend Jetstar for their price and condition of their fleet and will continue to fly with them as long as their prices are kept low.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Jetstar Asia customer review

(Thailand)

BKK-SIN return. Check-in at BKK easy with no queue A320 75% full. Very tight seat pitch. Seat has no recline. Long 30 mins check-in queue at Changi Terminal 1 at 5.30 am. Plane new and clean. You have to pay for everything so you get what you pay for.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Jetstar Asia customer review

(Philippines)

MNL-SIN-KUL return. As with other low cost carriers they don't have any food or refreshments and you have to pay for check-in luggage. Their carry-on baggage allowance was generous at 10 kg though. Didn't buy the food they sold onboard as they were quite pricey. I was surprised that the seats on the MNL-SIN flight did not recline. I liked the fact that they use the Terminal 1 of Changhi Airport and not the Budget Terminal. SIN-KUL seats can recline but they're not made of leather like the MNL-SIN seats. They use the Satellite Terminal of KLIA and not the LCCT. Still good value considering they use the main passenger terminals of both Changi and KLIA.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Jetstar Asia customer review

(New Zealand)

Wellington-Auckland-Singapore-Phnom Penh return. The seats are roomy and offered plenty of leg room (I am 6'2" tall). Staff are friendly and attentive. Each and every flight departed on time and often arrived early. The food we prepaid for was on a par with most other airline meals I've experienced. The $7 comfort pack is good value (you get a blow-up neck cushion a Jetstar blanket socks toothbrush eye cover and all to keep).
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jetstar Asia customer review

(United Kingdom)

Bangkok to Singapore. Flight left on time and landed on schedule. Clean and new A320. Paid for row 1 and was allowed to board first. One trolley service (they had run out of a lot of items from the inbound flight) but the crew were happy to get anything else. One word of warning I had flown from London and there are no Jetstar staff airside to check me in. I wasn't able to print a boarding pass in advance. Therefore a mad dash into Thailand check in then back out through immigration.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Jetstar Asia customer review

(Singapore)

SIN-PEN return. A320 to Penang was old cabin crew made 1 round of sales purchase. A320 to Sin was a new aircraft with leather seats. Purchased a packet of apple juice for S$3. Seat pitch was about 30" which was alright for a short flight. Our family had cabin sized luggage and the airport staff at the gate at offered to check in for us for free. Will fly with Jetstar Asia again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Jetstar Asia customer review

(Singapore)

SIN-HKT. Check in was swift. Plane was delayed for 1 hr due to technical problems. Once boarded everyone was whisked quickly to their seats and push back was almost immediate. Flight time was only 1hr 20mins so there wasn't much interaction with the crew. For a short flight the seats are okay but I can't help but wonder how those flying to PER on this A320 can manage the cramped conditions.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Jetstar Asia customer review

(Singapore)

Singapore-Perth. Except for the price the flight was not pleasant. The purser was rude with a passenger and her junior crew. The other crew seemed frustrated working with her. The seat was good for a low cost airline and the legroom was just ok. You can also sit on the emergency exits for 30SGD.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Jetstar Asia customer review

(Singapore)

SIN-AKL-SIN. Seats roomy more than adequate legroom and recline. A completely different experience from the A320s used on intra-Asia routes. In fact the seats are way more comfortable than SIA's new Y product. Food was less than satisfactory. If one did not pre-pay SGD/NZD35 for meals and drinks be prepared for SGD6 coffee and SGD26 hot meals if you must have them. Do not understand why a Jetstar Asia flight that plies between Singapore and New Zealand has to offer Jetstar International's menu in AUD alongside super-inflated conversion rates. For example a AUD3 coffee goes for SGD6 AUD5 cup noodles sells for SGD8 hot meal for AUD12 becomes SGD26. which is way more than then current exchange rate of AUD1 to SGD1.3. However it's OK to consume your own food and there is a water fountain with potable water so nobody will go thirsty. There's also free IFE if you don't wish to purchase SGD15 portable units. The drop down screens play one recent movie sitcom and short features there are also 6 radio channels earphones cost SGD3.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Jetstar Asia customer review

(Singapore)

Jetstar cancel my flight and I requested for a refund. 5 months and 3 calls later there is still no refund. The last time I communicate with them they told me to wait for 7 business days. I called them again after waiting for another 20 days. Miraculously they ask me to wait for another 15 business days! So I should say it is frustrated and a test of your patience to get your refund. Just pray hard that your flight won't get cancelled then only you will be able to enjoy your cheap flight.
Seat TypeEconomy Class
Value For Money 12345
no