Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 208 reviews
5/10
3 star Skytrax Rating
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7/10

"value for money"

(Australia)

Singapore to Bali with Jetstar Asia. A value for money flight. Checking in was easy and staff helpful. The website and booking was quick and easy which is all we can ask. Seats a bit tight for tall males but ok for the flight duration but staff were good, friendly and helpful. I would use them again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to DPS
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"never fly this airline again"

(Canada)

Ho Chi Minh to Hong Kong via Singapore. This is the first time I flew with Jetstar Asia. I was told that tripods were not allowed as carryon luggage. The staff at the counter refused to point to any writing saying that tripods were not allowed. As well, the girl I was trying to get information from regarding this issue treated me very rudely when I was speaking to her kindly. I was flabbergasted by how rude she was and refused to answer any of my questions. I have flown in Vietnam before with my tripod as my carryon and have had no problems. The cost of checked baggage by this airline is exorbitant. For a 1.5kg tripod, the staff quoted me $40 USD! I will never fly this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSGN to HKG via SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"good value for money"

(Germany)

Singapore to Ho Chi Minh City on Jetstar Asia. Cheap fares, seats were new, Crew efficient and was friendly. Possibility to book single services (checkin-lugagge/reserve a seat/meals etc.) is a nice option. Self check-in in Singapore worked well after we understood how to use it. Legroom was limited, but usual for LCC. Seatwidth was okay. All in all a good value for money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSIN to SGN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Crew was friendly"

(Germany)

Ho Chi Minh City to Singapore, Cheap fares, the Jetstar Asia booking process is comfortable. Booked 5KG of extra bagagge just 2 hours before check-in online and this was also very cheap. Crew was friendly. Legroom is a bit small, as typical by LCC. Plane was quite used. Leather of the seats was nearly wrecked. Had a little delay. In Ho Chi Minh City there were just 2 counters for a mass of people. We had to wait nearly an hour.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSGN to SIN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"massively uncomfortable flight"

(Australia)

Jetstar Asia from Bangkok to Melbourne via Singapore. I sat in seat 23G, paying extra to sit in the aisle seat in a row beside the door for extra legroom. I would not fly Jetstar again, though. The toilets on the plane are filthy, with grot accumulating on the floors and surfaces below waist height. There aren't enough toilets, so there was constantly a queue, and this was disturbing to passengers nearby. The food service is really weird - I missed out on breakfast because I didn't hear any announcement it was available. And even though I'd paid for extra legroom, it was still a massively uncomfortable flight, because the armrests are hard and narrow and I was sitting next to someone equally broad-shouldered. Every time the cabin crew walked past, they smacked into my shoulder, so I got no sleep.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to MEL via SIN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"paid for services we wanted"

(Australia)

My wife and I have flown Jetstar between Jakarta and Perth from their first flight some 8 years ago. We chose Jetstar because it was a direct flight (4.5 hours) and cheapest compared to any other flight. I always booked online, paid for the meals we wanted, paid for the seats we wanted and once bought their comfort pack, and bought the luggage we wanted; and the all up price was still cheaper than others. Because we paid for the services we wanted we always sat with the first 7 rows and had our meals served first. My wife and I are friendly to the cabin crew and we never have a bad time - sure sometimes the crew are brand new and learning but half an ounce of patience is all it takes. But each time I lodge a civilised complaint and receive a favourable result. I will say that Jetstar only issue discount vouchers for future flights, which suited us because we fly so often. Must admit nowadays because Jetstar flies via Singapore, our flights have gone from 4.5 hours to 10.5-13.5 hours so we now look for more alternatives. We can fly Garuda direct flight (4.5 hours) for a very competitive price to Jetstar, but if you are price conscious Jetstar may still be cheaper than Garuda, we just prefer the shorter flight time.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCGK to PER via SIN
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"value for money"

(United Kingdom)

Short flight from Medan to Singapore. Even though it is a budget airline, Jetstar Asia is better than some European airlines. The plane was spotless and comfortable for short flight. The check-in and boarding process were efficient and flight attendants courteous. The meal options for purchase was limited but enough for 1 hour flight. As long as you remember that this is a no frill airline, Jetstar offer great value for money.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKNO to SIN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"disappointed with Jetstar"

(Singapore)

So disappointed with Jetstar. Booked flight Jetstar Asia from Singapore to Surabaya from 12PM flight.We were in the Changi airport around 10AM and received late notification that the flight would be delayed. We waited in Changi airport without clear information till around 2PM,the staff told us the flight delayed till 3PM. And we waited till 3PM then Jetstar staff announced that the flight cancelled due to volcanic activity. We checked on the website and there is no annoucement from Surabaya Authority that there was volcanic activity and at the end we had to find another flight with different airline on that night and of course with higher cost since it was last minute booking. Similar case happened when we wanted to return to Singapore from Surabaya, since we have booked return ticket with Jetstar. Last minute they sent message that flight delay and later they cancelled it.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSIN to SUB
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"still not received refund"

(United Kingdom)

I flew with jetstar 6 times in a month in total and the flights are fine for a budget airline. However I will not be flying with them again. I had a flight booked from Hong Kong to hanoi on the first of November. This was cancelled within a weeks notice. As I could not make the alternative flight the offered me I asked for a refund as there where no viable alternatives. It is now 2 months after the refund was asked for and I still have not received it despite contacting them on 8 separate occasions now. It was meant to take 15 days at the most. I have been told this numerous times now. I had another flight on the 13th of November which they charged me twice for. I went to see someone and they told me the company had realised the mistake and was processing the refund. It will take 15 days. I still have not received it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHong Kong to Hanoi
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin was clean and new"

(Singapore)

Flew Jetstar Asia on flight 3K592 from Phnom Penh back to Singapore. Flight was on time, cabin was clean and new, and the seat was comfortable. Even though it was a night flight, passengers still can purchase their food and drinks. The onboard meal was tasty and the cabin crews served with a smile. Jetstar is my favorite budget airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhnom Penh to Singapore
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes