✅ Trip Verified
| Phuket to Singapore. My initial flight departure time with Jetstar was 10:00 PM. When I tried to check in online in the afternoon the same day, Jetstar website showed me that the flight was delayed, and that the new departure time was 10:35. So, I arrived at the airport at 9:31. As per policy, the check- in counter closes 45min before the departure time. So, I was within policy. Upon arrival, I discovered that the check-in counter was closed. At the information counter they called the airline and I’ve been informed that the check in counter closes 1 hr before the original departure time. Which is nonsensical, since the whole point of informing the passenger about the delay is to let us know in advance and reducing the wait time in the airport. After a while of discussion over the phone, I was redirected to one office and then to another. At first, they doubted how could I find out about the delay. And asked to show the proof. So, I showed the Jetstar webpage. They went back to check the system, but that didn’t help. Then their explanation was “How come all other passengers came on time and only you are late?”. Seriously? How do I know. Perhaps they didn’t try to check-in online. Then they said we always wait to the passengers, you were just too late. I was offered no refund, only to buy another ticket at my own cost.