Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 208 reviews
5/10
3 star Skytrax Rating
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1/10

"Tried to request for wheelchair assistance"

(Singapore)

Trip Verified | Tried to request for wheelchair assistance for my aged mother. Every other flights offers free service. Jetstar asked me to pay $70 for that. How can Changi Airport allow that? Absolutely disgusting.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Phuket
Date FlownJanuary 2024
Ground Service 12345
Value For Money 12345
no
2/10

"disappointed and discouraged"

(Sweden)

Trip Verified |  I am reporting what the Jetstar Airlines did to my flight.. The travel Agency in Sweden where I booked and paid my whole ticket already confirmed my flight. And I checked it and all set confirmed and done. After 2 weeks the Jetstar Asia changed the flight schedule and they want both my travel Agency and The Jetstar to confirm the changes on my flight and I did it. As I checking in during my flight schedule The Jetstar Asia pending my flight without knowing that I have to pay and they charge me a total of 7'600 philippine peso at the airport. I have no other option because they dont want to confirm my flight. I asked them what is the payment for? It is for the Change of your flight. REALLY! Do I need to pay for the Airlines cancelation or Change flight they did? I already accepted the option they gave to confirm the changes but they never specified that I need to pay for that action! It should be refunded instead of Charges! I asked them what happened to my original flight they said it is already canceled. I am so disappointed and discouraged
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Singapore
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Delayed luggage”

(Philippines)

Not Verified | Delayed luggage. Had to go all the way back to the airport to collect it. Don’t fly with this airline if you want to have a good experience or even an acceptable one.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Manila
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Boarding was chaotic"

(United States)

Trip Verified | Have had a chance to fly with 3K685 one week after they moved to T4. Boarding was chaotic and taking long time cause flight is so full and I observe the front row of aircraft(9V-JSI) the side layer of overhead console keep dropping and crew manage to tape it temporarily. I get no idea how come the ATC instructed the pilot to taxi to furthest point and taxi slowly around 25 mins when we just taking off from nearby runway 02R and the most frustrating is ATC let the CX A350 behind us to take off first while we just hold short the runway so long. But kudos to aircrew we manage to reach KL within 33 mins flight duration.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Kuala Lumpur
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Disappointing experience with Jetstar"

(Thailand)

Trip Verified | Disappointing experience with Jetstar. Despite paying extra for ticket cancellation, the process turned out to be a series of challenges. The provided coupons had incorrect numbers, making them unusable until I discovered the missing digits after hours of attempting to reach customer support. To make matters worse, one coupon is restricted to the original ticket holder's name, preventing me from using it. Jetstar's approach seems geared towards making it difficult for customers to get a refund. From incorrect coupon numbers to unresponsive support, it's been a frustrating journey.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Kuala Lumpur
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly with them again"

(Singapore)

Trip Verified | Watch out for flying with Jetstar as they can change schedule on your flight and not offer any reasonable assistance. My early October return flight to Singapore was just rescheduled by them from a late evening to early morning flight (more than 12 hours difference). They suggested I fly back on the date of my outbound flight from Singapore (so I will literally only be in KL outside airport customs for 4 hours) or fly back a day later. They said they are helpful by not charging me for the rebooking and no other offer of assistance despite my request. As the Jetstar agent pointed out to me "I'm afraid we do not provide accommodation services and a compensation is not what we can offer at the moment. Please be reminded of the conditions of carriage: Jetstar does not guarantee it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. Flight times do not form part of your contract of carriage with us. Before we accept your Booking, we or our Authorized Agents will tell you the scheduled departure time of your flight and it will be shown on your Itinerary Receipt. We may need to change the scheduled departure time of your flight after your Itinerary Receipt has been issued. If you give us or our Authorized Agents contact information, we or they will try to let you know about any changes. In any event, prior to your flight you should check to ensure your flight times have not changed. Except as provided for by Convention or any applicable laws, such as the Australian Consumer Law, we will not be liable to you for any losses that you may incur if you fail to do so. You have been warned ... I will never fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Kuala Lumpur
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"flight delayed for eight hours"

(Singapore)

Not Verified |  An absolutely nightmarish experience with Jetstar. I booked a flight from Singapore to Jakarta on August 11, 2023, scheduled for 7:50 am. However, the incompetence and disregard for their passengers displayed by Jetstar were truly shocking. Not only is the flight delayed for eight hours, but the manager on duty exhibited an appalling level of rudeness and ineptitude when dealing with customer inquiries. To begin with, receiving an email about the delay at 4:45 am, when I was already at the airport, was beyond frustrating. It was abundantly clear that Jetstar had been aware of the delay for a significant period of time, yet they chose to inform passengers at the last possible moment. This level of negligence and lack of consideration for their customers' time and inconvenience is completely unacceptable. As the delay dragged on for a grueling eight hours, the total lack of assistance and information from the Jetstar staff became increasingly apparent. To make matters worse, the manager on duty was shockingly rude and dismissive, responding to our inquiries with a cold "no" to every question asked. As paying customers, we should be treated with respect and provided with assistance in such trying situations. Instead, we were met with hostility and an utter lack of empathy. It was abundantly clear that the manager's sole objective was to brush us off rather than fulfill their duty to accommodate and support customers. Furthermore, the absence of any form of compensation or apology for the significant inconvenience caused by the eight-hour delay only magnifies the frustration and disappointment. Jetstar Airline appears to have no regard for the impact their delays have on their customers' plans, schedules, and overall travel experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Jakarta
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Unable to check in on time"

(Singapore)

Trip Verified |  Unable to check in on time, was late by 1 min. I arrived to check in station at 1456h, flight is at 1540h and the counter staff at SIN terminal 4 was not able to help me out to manually check in or at least check with control regarding late check in. I had to book a whole new flight or else my itinerary will be disrupted. Not willing to help even if it is a 3 min thing, made me lose time and money. Counter staff was not at all helpful and kept shoving me to book another flight on my own way by all means.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Denpasar
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
1/10

"an irresponsible airline"

(Singapore)

Trip Verified | I’ve checked in my luggage in good condition, yet when I was returned with a spoilt luggage lock, I was told it’s not under compensation!? The whole luggage is not usable anymore, what do you mean by not compensable for damage lock? Jetstar Asia is an irresponsible airline!
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhnom Phen to Singapore
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst experience I've ever had"

(Netherlands)

Not Verified | The customer support of Jetstar Asia is the absolute worst. The only way you can add baggage is by calling their number. This alone costs me more than 130 euros because their employees are unqualified for their job. The only way you can pay is by credit card. After using my credit card for this it took only a week before my credit card was fraudulent, so that I could no longer use my credit card on vacation, and had to apply for a new credit card. The airplane was too cold and stank. Overall the worst experience I've ever had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Denpasar
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no