Jetstar Asia

✅ Trip Verified | Jetstar cancel my direct flight from KNO (Kualanamu airport) to Singapore because of the covid 19, And give me credit voucher. Problem is Jetstar haven't open direct route from KNO up till now (7 may 2022). I tried to ask the customer services when Will they open the direct flight from KNO but they cannot give me answer. And they won't extend the credit voucher expired date which expire on 31 December 2022.

✅ Trip Verified | Very good experience with such a wonderful staff from Juanda International Airport. Especially Lopez, Sulis, Eka, and Ganda. Very helpful and friendly. Thank you so much for helping me a lot when during check in time, amazing service! All the best.

✅ Trip Verified | Had a really bad experience with Jetstar Asia when I'm moving back from Malaysia to Singapore during the Covid19 Pandemic. The flight was underbooked, with more than 90% of the seats empty. Despite this, the service was lacklustre and they were giving me a hard time during the check-in process and squeeze out more money from me with a list of fees. My flight was supposed to come with a meal, and I paid for it already with the ticket, yet during the flight, no meals were provided. It infuriates me that amidst such a difficult time, they're still more concerned about ripping their customers rather than providing satisfactory service to ensure customers would stay loyal and use their service again once the pandemic is over. I have decided that I would never be using this airline again in the future.

✅ Trip Verified | We know that all the airlines are having difficulty during covid 19 pandemic, the Jetstar website let me book for the trip but cancelled the flight in a week time and not allow for full refund of the monies. I have book Singapore Airlines before for going to Europe and I got a full refund of $$ back. They might survive during covid 19 pandemic, but will lose the confidence from customer forever. Will never never go back to this airline, and I'm glad that is book for a cheap trip.

✅ Trip Verified | We were monitoring the prices for flights to SIN-CGK for the past two days. Prices were ranging from S$96 and above. On the third day, Jetstar had added 4 flights/day for the whole Month of Sept 2020 and dropped the price of their tickets by half. We thought it was a luxury to have 4 flights/day in this Covid era. Naively, we bought the ticket for my domestic helper at S$54. Two weeks later, we received an email that flight was cancelled due to Covid (like it wasn’t 2 weeks ago?). Terms and condition: No refund allowed. We were suppose to redeem other flights using credit voucher. No big deal, we would just select the next available date. The thing is the prices has been inflated back to S$118. This has left me a very distasteful bait-ful experience with Jetstar.

✅ Trip Verified | I booked these tickets for us already the 11th february this year and then covid-19 came along and destroyed everything. Impossible to get in touch with this airline I tried to reach out to them via chat on the 11th of april to ask for the alternatives and if I could get my money back so that I at least could book other flights for us to go back home to our own country as country after country was going into lockdown. The woman in the chat told me that as long as it hadnt been cancelled I couldnt do anything or get any of my money back. Her advise was for me to wait until the flight was actually suppose to leave and so I did. The 18th May I got an e-mail saying that our flight was not gonna leave on the 3rd june and that I needed to fill in a form to get my money back. I went online and filled the form out as soon as possible as my economy has been hit real hard due to this situation of being stuck in another country far to long than I anticipated. 2 days ago, the 10th june I received another e-mail saying that my refund would be allocated to my bank account some time during the coming 14 days. I am getting a total refund on 9 per cent for all the tickets i booked and the rest this airline is apparently keeping to themselves! And worst of all, I cant reach them! I cant email them because they dont respond. Their chat hours doesnt work and there´s no way I can fill in another form to make them contact me again. It is incredible in these hard times that a huge airline does something like that to their potential customers. So those considering this airline - re-think and find yourself another one because these ones are unscrupulous and cannot even consider the impact they have on travellers that got into this horrible situation in the first place.

✅ Trip Verified | Jakarta to Singapore. Damaged baggage and refused compensation. My baggage is a backpack that I've purchased in USA sometime 12 months ago, which I do not have a receipt and was paid for in cash. But I found a same design but in a different material, that is what I used as proof to claim for the amount of my backpack, but Jetstar insist on every emails, that they have to follow protocol and refused to even understand the situation. I know there are certain protocols to follow, but my case isn't something that can be resolved if to follow strictly to protocol of having a quotation from a luggage repairer and officially on a letter head, or receipt or credit card statement, which I've none to provide. Jetstar is making it very difficult and very much trying their best to avoid any claims for damaging passenger's property. On my numerous emails asking for an clear explanation on how my backpack can be so badly damaged, when there was a FRAGILE tag with special note to take extra care hand written by ground staff? I didn't get a reply.

✅ Trip Verified | Denpasar Bali to Singapore. On time, really friendly gate agent at DPS easy boarding by groups, and okay cabin crew. Website is really easy to navigate and add on/remove services on request.

Not Verified | Baggage policy is terrible. I was offloaded because i got excess baggage which i am willing to pay by card, but they say that their system is down so they can only accept cash. I’m willing to pay for my excess baggage but they‘re should be the one adjusting since it’s their system is the one that got issue. Staff are not helpful and non apologetic at all. I wasn't allowed to board the plane because my carry on baggage exceeded.

✅ Trip Verified | Jakarta to Singapore. Perhaps thanks to the coronavirus panic, the flight was half empty and everything went faster than usual. I got an entire row of empty seats to stretch out on and we bith keft and landed a bit early. Otherwise, it was the usual budget flight with no freebies.