✅ Trip Verified
| Singapore to Danang. On 8Dec my Jetstar flight 3k541 was supposed to depart Singapore at 6:50pm. However upon push out, the captain mentioned there is some technical issue with the plane so we have to return to the gate to let ground staff to check. After the checks, the captain mentioned to us “Good news, the issue is resolve and we will be able to fly in 20 minutes. However the captain mentioned once again they have to do further checks and sign some documents so we have to return to the gate again, from the start when announced there was a delay, no service recovery was given to us, no drinks or nuts or anything was given to us while waiting . So after about another 30 minutes wait we were told that due to company policy they have to arrange a replacement aircraft for us at gate C17. If there is a need for us to change aircraft at the start, why do you let us have false hope saying we will be at the sky within 20 mins and let us just wait in the aircraft like some idiots, Furthermore, from E24 to C17 was so far apart and very long distance, why can’t the replacement aircraft be parked nearer, it have cause much inconvenience to my grandparents. We finally boarded the plane at about 9:50 and took the skies at 10:45pm. From 6:50 to 10:45 it is a more than 3 hours delay! No refreshment voucher was given to us. No service recovery, letting passengers just wait and stranded.