Jetstar Asia

✅ Trip Verified | At the airport, my hand carry bag was weighed to ensure it was within the maximum allowed 7kg. Since it was within the allowed limit, I was asked to weigh my computer bag as well. Then the total weight exceeded the 7 kg (marginally by 3 kg) and I was made to pay $60. This is a very unprofessional way of making money. It was as if the Jetstar staff were waiting to find an excuse to make me pay extra for something. I will do my best to avoid this airline in the future.

✅ Trip Verified | Manila to Singapore. Arrived at Terminal 1 in Manila, I have a less than 7kg hand carry plus 1 laptop bag with my laptop inside. Weight of hand carry plus laptop (plus charger) is 9kg. Jetstar is the only airline that asked to pay extra for laptop. I asked why in Changi they never asked for extra for laptop. This guy answered in a rude voice and said that he don't care, and he insisted that I pay. Not sure if this should be a review about the terminal staff or the airline but I won't book on this airline again. By the way, I have booked other budget airlines, to and from Manila, like Cebu Pacific and Tigerair (now Scoot) before, and they never asked for laptop bag excess payment. Since there are other choices, better not book Jetstar. Second problem is that their gate in NAIA Terminal 1 need to take stairs and need to open luggage for them to inspect. I'm fine with this but I just went through 2 screenings before going to the boarding gate so not sure what they want to see. I know they want us to be safe and all but it's just too troublesome for all passengers.

✅ Trip Verified | Denpasar to Singapore. Huge hassle all around. Online check in not working, will not send boarding pass in advance, customer service is awful, unhelpful and unaccommodating. If you want easy and stress-free, choose another airline. The cheap ticket is not worth the hassle. AirAsia is much better, easier, and often cheaper.

✅ Trip Verified | Manila to Singapore. Amazing staff on flight 3K764 Monday 20th August. Late leaving Mania and I was concerned about making my connection in Singapore. Staff contacted Singapore ground staff to find out the gate we would arrive at and where my connection would depart. They also sat me at the front of the plane before landing so I could make leave the aircraft quickly. Thank you for all your help on Monday 20th August, amazing customer service.

✅ Trip Verified | Singapore to Hong Kong. Jetstar Asia wasn’t a friendly airline nor a cheap flight at all! The flight price itself is reasonable but for the first baggage which only has 15kg allowance was very expensive. For whichever that goes over the 15kg, you need to pay $20~$30 per kg. And you have to pay by kg, no other options - they said ‘you pay or you miss your flight!’ I ended up paying $400 in total for the baggage check in. I asked them if i could take out things from my bag because I was two hours early.

✅ Trip Verified | Jieyang to Singapore. My boyfriend and me were on flight 3K 824 on 30 July 2018. We were very impressed with the service rendered by the 4 crew members. It was a full flight with quite a number of infants, toddlers and impatient elderlies, yet the crews displayed an outstanding amount of patience, cheerfulness and an overall great service. It really made a difference to the general atmosphere of the flight. Thank you for a memorable experience. Good job, keep it up !

✅ Trip Verified | Ho Chi Mình City to Da nang. I spent a lot more money to book tickets on this day. Despite of the higher price, we just have only 7kg portable instead of 20kg consignment. After checking in online, I went to get the boarding pass ticket, my family spent over $25 for 15 kilograms on round trip, I carried a 7kg suitcase and a briefcase over 1kg, but that's okay my family does not carry any baggage on the airplane because all their luggage was deposited. At the boarding pass time they checked again my briefcase and it exceeded 7kg so they forced me to pay $25 more with an attitude very unprofessional. They did not apologize and just returned me boarding pass paper to boarded the plane on time. I’m disappointed about the unprofessional attitude of the ground staff from Jetstar.

✅ Trip Verified | Hong Kong to Kansai. This was my first time to fly with Jetstar from HKG to KIX on 1 July 2018 (flight GK 064) and from KIX to HKG (flight GK 063). I was satisfied with the on-time departures and arrivals. The in-flight services were efficient. Flight attendants were polite and professional. I will choose Jetstar again in the future.

✅ Trip Verified | Kuala Lumpur to Singapore. It was an extremely pleasant flight. Cabin crew were extremely friendly. They even asked me how my day was. I was charmed by their kindness. Seat width and legroom were good for a low cost airline. The only downside was the cleanliness of the plane as I found an oily paper bag in the seat pocket of my seat. Overall, I would highly recommend Jetstar.

✅ Trip Verified | Singapore to Ho Chi Minh City. My first impression is being hassled to spend more money on my carrryon bag because it was 1 kilo over the eight limit. Even after taking my sweater and a scarf and wearing them to make it .02 kilos over “7” they told me it was still To heavy and I’m Not allowed to wear my items? I had to pay 60 Singapore dollars for a tiny backpack that Weighed 7.2 kilos! So disrespectful and money hungry company. To top it off the airplane was extremely dirty. I would never fly this airline again. My carry on in back pack that had one laptop in it and some clothes items and a book was more expensive than my air plane ticket!