Jetstar Airways

Travelled May 7th Honolulu-Melbourne JQ2 in economy class. Paid +$700 for a one way ticket no food no entertainment no service basically. Was seated on seat 41A armrest between seats was held together by sticky tape. Seats were the most uncomfortable I've ever traveled on. Cabin crew was on the verge of rude and indifferent. Toilets very dirty. The flight was delayed by 3 hrs! Trying really hard to find a positive here but unfortunately nothing positive bout the whole experience. Back to Hawaiian Airlines for sure!

We've just come back from a trip to Vietnam where we had two flights booked with Jetstar. I have to say that our overall experience was very frustrating. The time of our first flight - Hanoi to Da Nang was moved from 9.15am to 7am with 11 days notice. Our second flight - Da Nang to Ho Chi Minh was changed from 5.15pm to 10.55am - we managed to contact Jetstar and be moved to the 6.15pm flight. However the departure of this flight was then changed to 8.55pm we received an email notifying us of this 2 days before the flight however many people we met at the airport did not receive any notification. Then on arrival at the airport we found that the flight had now been delayed to 10.15pm. With other airlines when we have experienced changes and delays we have always been offered either compensation or drinks / food vouchers at the airport - not the case with Jetstar!

We flew Honolulu to Brisbane on May 21st the flight left on time Business class cabin was full but very comfortable. Service with a smile from a young energetic flight crew. The flight was seamless the food was served well and hot totally edible. Seats were very comfortable not massive legroom but ample toilets were kept clean and fresh we arrived on time in Brisbane. It may not compare to some other Business Class offered on other airlines however for us it was value for money and we travelled in comfort the daylight flight did not cause us to have bad jetlag we would surely fly with them again on this route. Your only grumble could be the inflight entertainment which could be clumsy when eating I chose to read and sleep.

Perth - Singapore Flt 4K132. Departure times changed by Jetstar multiple times due to 'bad weather'. From original 10.40pm to 11.40pm to following morning 08.00am to 2pm. When at Gate for the 2pm departure told flight cancelled due to crewing problems. Taken on coach from international terminal to domestic terminal to reclaim baggage. After 20-30 minutes waiting for baggage to arrive on carousel told to return for 2am flight or offered option to cancel. A terrible experience.

12 hour delay Perth to Singapore due to weather notified 24 hours before flight even left. All other airlines ran on time and reported no serious issues with weather. Rang Jetstar to ask for alternative flight after fighting the automated voice recognition system for 15 mins was forwarded to customer service. They gave us the run around and said something along the lines of can't control the weather and there may be more delays. A friend in Singapore said rain no worse than usual this time of year. I think it has to do with old technology used on the airplanes so cannot navigate in rain or fog.

Read review by L Stephens 27 April and it reads the same as what happened to me. Flight 3K131 Singapore Perth 3 June 1755. Flight delayed then cancelled rescheduled to next morning 4 Jun 4.45am. Given $13 food voucher. So spent 12 hours wandering and pondering at Changi Airport. Weather was excuse which is a very common cop out used by them as they delay and cancel on a regular basis. I know they are a no frills budget airline but they are gradually loosing support because they are unreliable. I have flown with them previously and found them good. Best budget airline is Southwest Air in the US.

Brisbane to Proserpine 17 Apr QF5830 and Proserpine to Brisbane May 19 QF5833. No delays great staff on the ground and onboard. The price of the flight was very competitive and right from the start I was helped by staff at Brisbane I had a boxed cycle with me which was cumbersome and awkward it arrived in perfect condition both ways especially as I hadn't paid any extra for fragile freight. I would recommend.

787 MEL-DPS late afternoon flight. Departed on time. Staff very friendly. Plane clean. Seats comfortable for the 5 to 6 hour flight. Plane smooth and quiet. Pre-ordered food tasty. Drink service a little slow. It is a plane load of Aussies going to Bali so demand was high. To be expected. Melbourne airport check in very easy with the new bag drop. Arrived a bit early. Overall all great.

16/5/15 JQ785 ADL-MEL Airbus A320. Again another very good flight with Jetstar. Welcomed aboard by friendly and helpful cabin crew. Flight attendants looked professional and lovely. Nice uniforms. Excellent professional conduct by cabin crew. Aircraft was clean. We had seat 17E & 17D seats were comfortable. Cabin service was very efficient for this short flight. My only disgruntle with Jetstar is when doing you own online web check in if you want to change the seat you have been allocated you are charged $5 per person for a standard seat and more for a better seat such as wanting more leg room. This is the first time since I have been flying with Jetstar this has occurred. By doing my own online web check in I have actually saved Jetstar money by them not having to employ extra check in staff. I don't feel it is fair for the airline to charge extra for you wanting to choose your own seat. They never did this in the past. With the new 7kg carry on board luggage only rule if you are a female passengers be aware that if carrying on board luggage only they will weigh both your on board luggage and hand bag together. If you are over the 7kg limit with both items you will be charged extra. So if you are a female you will be disadvantaged as most women carry heavy hand bags. I have not come across this on a Jetstar flight in the past. Overall a very good flight and this is a very good low cost carrier. Would recommend to others but will warn them of these new changes.

JQ3 10 May. We travelled SYD-HON on Sunday 10 May in Business class. Apart from Jetstar's normal rubbish administration (cancelled our original flight and seemed to think that putting us on a flight two days earlier should not even worth discussing) everything else was good. To put it in perspective - you get what you pay for. Sure we could have gone QANTAS or Hawaiian and had better seats but that would have been 3 times the price. We could have gone economy but I'm well over 6 feet and didn't fancy that. So it was a good compromise. It cost us around $1000 each one way (we were getting the ship back) The seats were pretty good (about Premium Economy level) the food was good and the cabin crew were excellent. We would do it again (unless there was a special offer from QANTAS or Hawaiian.