Jetstar Airways

I flew round trip HNL-SYD in June on Jetstars 787 Dreamliner. Both flights were on time and found the plane very comfortable. I would recommend pre ordering your food. The flight crew only came through the cabin 3 times in a 10 hour flight. First serving pre order breakfast followed by beverage service. Five hours later for pre order lunch followed by snacks or lunch for purchase(if they had enough). Finally 1.5 hours prior to landing for pre order snakes and beverage service. I would also use Web Checkin and look for that queue at the airport. Overall very happy with Jetstar considering their low rates.

I know Jetstar business class is not really business class but we have used it frequently to fly to Thailand and Singapore and when it was Starclass it was good. This last trip will be my last, I did not enjoy it at all. My husband and I did not sleep a wink as the seats were just too uncomfortable. I fail to see why we should pay the same price as row 1 passengers (we were row 2), when we have nowhere near the amount of legroom as row 1. Service was very average and I believe if you choose and pay for exit row seats with a premier airline in economy, it may be cheaper and more pleasant. Sad to see the service decline as it used to be a reasonable option. From now on, it's either true business class with a better airline, or we just don't go!

Booked Jetstar 3 times and flight cancelled 2 times! My flight was first being rescheduled to the later time of 4am. After checking, the flight was cancelled and I was only informed via SMS just 3 hours before departure. I was already on the way to airport and it was midnight. No more Jetstar.

Flight left Brisbane around 45 minutes late, but arrived ahead of schedule. The only reviews where people complain are the ones who don't pre-book meals, entertainment etc. We had added bags, meals, entertainment and comfort packs when booking and it was like flying a full service airline. We paid for 2 people return what 1 person would cost on Hawaiian Airlines so cannot complain. Jetstar are not a terrible airline you just get what you pay for.

Flew Hobart to Melbourne then to Phuket and back again in May 2015. Never again will we use them. From check in to the cramped seating to the appalling lack of service from rude cabin staff is just plain terrible. There was no meal offered on the Melbourne to Phuket leg or on the return leg. This is just not good enough. We also found the Dreamliner aircraft very noisy. Never again.

We will not fly with Jetstar again. At Perth airport on June 4th there was some sort of alarm telling wardens to report to their stations which ran for about 30 minutes, at no time did Jetstar staff make an announcement saying everything is okay, sorry that your flight is now delayed. There was some mumbled apology from pilot but overall we got 3 different reasons for all delays. Return flight 12th June - No notice received by us or our friends (who were not booked all together) that our 7.30 am flight was delayed until 4.40 pm - there was a message from 10.30 pm the night before which we got on landing in Australia. We had chosen email as preferred mode of contact as we did not have mobile access in Bali, but no email received to date. When we got to the airport our flight was the only one with no boarding gate listed for a couple of hours until about 30 minutes before flight, we watched the plane landing then we got a gate. Again we were delayed with no reasons given and got back to Australia at about 9.30 pm. There was no hot food available on the flight except noodles! I am sure they will have excuses but not communicating with us at any time is poor practice and many on the flight had same complaints and said never again on Jetstar.

Spent 13hrs at Bali airport before being advised flight is cancelled. Unable to find anyone to speak with from Jetstar. Finally get a flight 28hrs after original flight. Advised by captain what had happened, better late than never. Hot beverages, no they are cold beverages. Look at the picture of the coffee on the menu as to what is actually served. Flight crew, some lessons in responsible serving of alcohol are needed. Seat comfort, my arm rest was taped up with duct tape.

Our flight from Sydney to Honolulu was cancelled after standing in line for 3 hrs. Tired frustrated customers then had to be insulted by the Jetstar spokesman who simply kept reiterating that any costs involved in missed forward flights, accommodation etc were our fault if we had not taken out travel insurance – he likened it to hiring a car. I researched 5 different travel insurance providers and none would insure against an airline cancelling their own flight only against weather. Jetstar did not reply to my query as to whether our flight was cancelled due to engineering problems and if so why wasn’t another aircraft provided or due to an unfilled flight which several passengers had been told was the reason. Jetstar did offer $60 vouchers with an expiry date of 6 months – I asked if these could be transferred or extended as we did not intend to travel in that period and of course the response was no. The cancelled flight caused many passengers grief, in our case it set the stage for a nightmare 5 days of missed ongoing flights with huge rebooking fees (being Easter it was a nightmare getting seats on flights), missed hire car bookings, missed hotel and car hire, lost luggage meaning the same clothes for 5 days. Jetstar customer service responded that 'Section 9.1 of our Conditions of Carriage does state that flight times do not form part of your contract of carriage with us. This information is available on our website and you agree to it when you make your booking.' Jetstar is not a cheap airline, in fact there are times it is more expensive than Qantas and Virgin – we booked Jetstar because it fitted in with our dates. United Airlines and Delta Airlines were both involved in our 5 missed flights and both were amazingly helpful in getting us from Honolulu to New York and even changed our flight for the second time without charge – why can’t Jetstar treat its passengers with the same consideration. Jetstar get into the real world and offer your customers service and if you mess up make it right, your customers should not have to be out of pocket for your mistake.

Travel MEL-BKK on Jetstar business class approx every year. I don't think of it as business class but more as premium economy and for the price I think we get a good deal. It shouldn't really be called business class as it in no way compares to business class. Good food and drinks and very good customer service. We wouldn't use the service annually if we were not happy but business class is only used for longer haul flights when we travel with other airlines.

Adelaide to Melbourne JQ771 27/2. I'm lucky because I get to depart each Jetstar flight from Adelaide Airport. With 7 departures taken in 6 months using Jetstar I have never had reason to complain about anything. The staff are professional and the pilot always makes clear and informative announcements. I take a comfy rubber mat for additional comfort for longer domestic trips.